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Sources sought

AI Tools for Medicare Experience Modernization - Request for Information

269999

Centers for Medicare and Medicaid Services, Ofc of Acquisition and Grants MGMT. Computer Systems Design Services.

View on SAM.govMarkdown

Response deadline

March 31, 2026 at 10:00 AM EDT

Closed 170 days ago. Posted March 27, 2026, first published February 17, 2026. Scheduled to archive April 15, 2026.

Description

As published on SAM.gov.

This is a Request for Information (RFI) only. This is NOT a solicitation for proposals, proposed abstracts, or quotations, and it does not commit the Centers for Medicare and Medicaid Services (CMS) to award a contract now or in the future. Likewise, responding to this RFI does not guarantee participation in or award under any future procurement.

The Centers for Medicare & Medicaid Services (CMS) seeks information regarding artificial intelligence (AI) and machine learning (ML) platforms and services that are capable of enhancing the Medicare experience for beneficiaries across digital and voice channels.

CMS is interested in solutions that can provide personalized plan recommendations, conversational AI support, predictive analytics, accessible decision support tools, and call center automation to help Medicare beneficiaries make informed plan choices and maximize their coverage. Please see Attachment.

Publications

Every notice SAM.gov issued under this solicitation number, oldest first. Each is a separate record on SAM.

  1. February 17, 2026

    Sources sought

    Due March 31, 2026 at 10:00 AM EDT. SAM.gov, notice 570eab65b31b4c93b556185df473266c

  2. March 27, 2026

    Sources sought

    Due March 31, 2026 at 10:00 AM EDT. SAM.gov, notice cedefcbbea12429383e90a7c4ae01246

Points of contact

Also open from this buyer