# AI Tools for Medicare Experience Modernization - Request for Information

Canonical: https://abierto.us/opportunities/269999

- Solicitation number: 269999
- Notice type: Sources sought
- Status: Closed. Deadline was March 31, 2026 at 10:00 AM EDT
- Department: Department of Health and Human Services
- Agency: Centers for Medicare and Medicaid Services
- Contracting office: Ofc of Acquisition and Grants MGMT (75FCMC)
- NAICS: 541512 Computer Systems Design Services
- Place of performance: Maryland
- County: Baltimore County (FIPS 24005). https://abierto.us/counties/baltimore-county-md-24005
- First posted: February 17, 2026
- Last posted: March 27, 2026
- SAM.gov: https://sam.gov/workspace/contract/opp/cedefcbbea12429383e90a7c4ae01246/view

## Description

This is a Request for Information (RFI) only. This is NOT a solicitation for proposals, proposed abstracts, or quotations, and it does not commit the Centers for Medicare and Medicaid Services (CMS) to award a contract now or in the future. Likewise, responding to this RFI does not guarantee participation in or award under any future procurement.

The Centers for Medicare & Medicaid Services (CMS) seeks information regarding artificial intelligence (AI) and machine learning (ML) platforms and services that are capable of enhancing the Medicare experience for beneficiaries across digital and voice channels.

CMS is interested in solutions that can provide personalized plan recommendations, conversational AI support, predictive analytics, accessible decision support tools, and call center automation to help Medicare beneficiaries make informed plan choices and maximize their coverage. Please see Attachment.

## Publications

- February 17, 2026: Sources sought, due March 31, 2026 at 10:00 AM EDT. Notice 570eab65b31b4c93b556185df473266c. https://sam.gov/workspace/contract/opp/570eab65b31b4c93b556185df473266c/view
- March 27, 2026: Sources sought, due March 31, 2026 at 10:00 AM EDT. Notice cedefcbbea12429383e90a7c4ae01246. https://sam.gov/workspace/contract/opp/cedefcbbea12429383e90a7c4ae01246/view

## Points of contact

- Matthew Wendel, matthew.wendel@cms.hhs.gov
- Aaron Blackshire, aaron.blackshire@cms.hhs.gov, 4107868204

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Source: SAM.gov Contract Opportunities bulk extract. Confirm deadlines on SAM.gov before responding. Cite https://abierto.us/opportunities/269999.