for Customer Experience (CX) Analytics Research Applied Analytics and Statistics (RAAS)

The Department of Treasury/Internal Revenue Service (IRS) has a requirement that identified a need for text analytics functionality to inform planning and response to filing season related trends, understand nuances about terminology, and inter-relate ways in which taxpayers engages with the IRS’ service channels.

The Request for Quotation (RFQ) were distributed to vendors solely through the MAS Schedule (Professional Services – Technical and Engineering Services (non-IT) under NAICS 5411611 – Special Studies/Analysis – Technology. All future information about this acquisition, will also be distributed solely through kelvin.bogan@irs.gov. Interested parties are responsible for monitoring that site to ensure that they have the most up-to-date information about this acquisition. The estimated closing date of the RFQ will be on (September 18, 2024). All responsible sources may submit a quotation package and will be considered by this agency.