12-Month Maintenance/Service Contract for Brand Name Aurora 5 Laser and Sample Loader

The contractor’s minimum requirements are as follows:

• Preventative maintenance twice a year. Factory trained Field Service Engineers to provide on-site service at facility within 2 days of the government’s request. (The Contractor will cover all labor and travel for its representative).

All non-consumable parts, travel, and labor for repair visits 24-hour (maximum) response time for technical support 48-hour (maximum) response time for non-functional instruments, with escalation to the top of the priority field service job queue Perform all necessary product revisions and software updates for the Cytek Aurora when the manufacturer issues an update to the machine’s hardware or software. Demonstrate the technical operations of CHI’s Cytek Aurora upon request.

This includes both the operations of the hardware and software features.

Work shall be performed by a factory-trained dedicated regional Technical Applications Specialist with documentation certified by Cytek (Contractor must show proof of legal access to Cytek software licenses at time of quote submission). • on-site and remote assistance, including assistance with panel design, data analysis, assay optimization and troubleshooting, and general scientific consultation (“TAS assistance”), by a factory trained dedicated regional Technical Applications Specialist (TAS) • unlimited telephone technical support • Vendors must certify all service personnel who will work on this equipment • Original Equipment Manufacturer (OEM) specification parts and services