NATO Request for Information: IT Service Management Solution for Asset and Configuration Management Database

The NATO Communications and Information Agency (NCIA) has issued a Request for Information (RFI) to identify potential sources and gather information regarding industry capabilities to provide an integrated IT Service Management (ITSM) and Asset and Configuration Management solution for Deployable Communications and Information Systems (DCIS) services and assets. This RFI is being issued for planning purposes only and is not a request for bids.

It is part of NCIA’s effort to ensure it has a clear understanding of the marketplace, available capabilities, and potential acquisition strategies. Responses to this RFI will assist NCIA in refining requirements, identifying capabilities, and shaping the strategy for any future solicitation. Do NOT submit your RFI response to the Department of Commerce. Submission instructions and additional details can be found in the RFI (attached).

The NCIA reference for this RFI is MS-424363-ITSM, and all correspondence concerning this matter should reference this number. The response deadline is NLT 12:00 hours Central European Time (CET) on 02 June 2026. Your participation in this RFI is greatly appreciated.