Global Media Monitoring Service

The American Battle Monuments Commission (ABMC) has a requirement for implementation of an international media monitoring service for its Public Affairs team. This global service shall be accessible by employees in the 17 countries where ABMC operates with an interface in English (required) and French (optional).

This platform must include comprehensive coverage of print, web, radio and television media from the USA, Belgium, France, Italy, Luxembourg, Mexico, the Netherlands, Panama, the Philippines, Tunisia, and the United Kingdom at a minimum. The service shall be all inclusive without additional (a la carte) pricing for additional functionality and provide a minimum of four (4) concurrent access user accounts. The service must be able to filter results by country, keyword, and media type at a minimum.

The service must provide a user-friendly platform to facilitate the management, analysis, and report creation of the press articles received. The platform should store full results for at least the life of the contract (up to 18 months) with the possibility to export them to an ABMC platform with no additional cost. For full details of the requirement, see Attachment 1 - Scope of Work. This RFP is updated 30 July 25 to extend the due date to 15 August 25 and answer the following vendor questions:

1. Support Coverage Requirements: What are the expected response times for live support during US and French business hours? Should support coverage span the full 8-hour window in each timezone? 2 a.m. to 5 p.m. Eastern time would cover all of our hours at both sites.

2. Emergency Response: Does the 12-hour cybersecurity incident reporting requirement need 24/7 emergency response capability, or is reporting within 12 hours during the next business day acceptable? ABMC will review all vendor capabilities. Offeror shall explain its existing cybersecurity capabilities.

3. Budget Parameters: Could ABMC provide the estimated contract value range for this requirement to help us submit a competitive proposal aligned with your budget expectations? ABMC does not release its Government estimate. Offerors should propose what they believe is a fair and reasonable price for the work performed.

4. Implementation Priorities: For the one-week setup requirement, which functionalities take priority - monitoring, alerts, reporting, or press distribution? Would a phased approach be acceptable? All functionality must be established upon initial setup.

5. Hosting Requirements: Our platform is hosted on Microsoft Azure and uses Azure AI for search functionality. Does ABMC require Azure Government Cloud, or is commercial Azure acceptable? Are there any restrictions on AI services processing ABMC monitoring data? ABMC is on Microsoft's commercial tenant, and data centers storing ABMC data and Azure services that will be offered in this service must be from Microsoft's US data centers. ABMC does have restrictions on AI services processing ABMC monitoring data.

Please provide ABMC with a clearly outlined technical document that explains the LLM model and its technical boundaries. ABMC needs to review which technology, deployment, storage, support, and risks of your AI services that are going to be use to process ABMC monitoring data. ABMC does not allow any of its data to be read, edited, reviewed, processed, etc. by contractor AI at this time.

6. Infrastructure Costs: Should hosting and infrastructure costs be included in our proposal pricing, or does ABMC have existing cloud agreements that would cover these expenses separately? ABMC does not want to host or provide infrastructure.

7. Historically speaking, do you have ballpark numbers for volume of expected clippings for print and RTV from the countries required. No historical data is available at this time.