Individual Assistance Kiosk Prototypes; Questions Answered

FEMA has a requirement for Mobile Kiosk Units as prototypes to test in the field. The units will be a part of rapid deployment systems that quickly respond to disasters, emergencies, or special events. These units will provide survivors with another way to interface with FEMA if they prefer a self-service option to apply for assistance, upload any documents, check on their case status, and potentially see what services other Federal and SLTT agencies can provide to them.

FEMA is seeking a vendor to design, develop, and deliver kiosks that meet FEMA's technical, accessibility, security, and operational requirements. Additionally, the contractor will ensure the kiosks are compact, portable, and equipped with necessary features, such as ADA compliance, privacy measures, internet connectivity, and integration with disasterassistance.gov. Optional features, such as battery backup, anti-theft mechanisms, and remote monitoring capabilities, may be included to enhance functionality. The Kiosks will be retained, stored and transported by FEMA, as needed.