Military OneSource Program - Request for Proposal (RFP) 47QFCA23R0053

The contract (47QFCA24C0002) resulting from solicitation number 47QFCA23R0053 was awarded on July 10, 2024, to Cognosante, LLC for $582,908,354. This competitively awarded contract to Cognosante, LLC is in support of the Military OneSource Program for military members and their families, similar to a commercial Employee Assistance Program (EAP).

This program provides members of the Armed Forces and their families, about 4.7 million persons or “participants” at locations worldwide, with a broad array of information and referrals to both military and civilian resources as well as counseling services.

Through one centralized source, the services provided by Military OneSource are available 24 hours a day, seven days a week (24/7), via the Internet, telephone (i.e., 800 number and collect calls), electronic mail (e-mail), postal mail, secure real-time messaging (i.e.,chat), Artificial Intelligence (AI) chatbot, and, if requested, face-to-face counseling. This is a dynamic environment encompassing comprehensive support systems related to military members and their families.