pCare TruthPoint Software Licensing and Coaching Services

Seeking Sources: Veterans Health Administration, Network Contracting Office 5, is issuing this request for information/sources sought notice in order to identify companies that have the resources and capabilities to provide pCare TruthPoint software and coaching services for the Beckley, WV VAMC.

Description of Work: Contractor will provide annual licensing and technical support for the pCare TruthPoint software-as-a-service for web enabled direct feedback assessments, and also provide performance improvement coaching services for primary care clinicians and leadership at the Beckley, WV VAMC. The feedback assessment software must be accessible via a user interface at the point of care via patient/staff kiosk inputs to solicit patient feedback after their healthcare experience.

The web-enabled assessment feedback can be initiated at point-of-service and also allow patients to complete it at-home later via email and/or SMS text message invitation using their own personal device (e.g., smartphone, computer), and automatically deliver information and analytics to relevant VAMC stakeholders aligned with improvement objectives and a pre-defined information use plan.

This must be fully automated and not require VA users to configure and provide reporting on the timing, content, and format needs for each stakeholder and their role in the organization. Contractor will also provide monthly performance improvement coaching services and semi-annual executive reviews for relevant stakeholders at the Beckley VAMC to help improve patient healthcare experiences.

Technical Requirements: Software & user interface must be capable of operating completely independent from the VA IT network and on VA owned tablets and smartphones. Performance improvement coaching must be provided by a performance improvement consulting professional with working knowledge and experience within VA health care systems. Company must be authorized by the pCare TruthPoint software owner to license this software-as-a-service to the Beckley VAMC.

Interested & Capable Responses: NCO 5 is seeking responses from companies that are interested in this procurement and consider themselves to have the resources and capabilities necessary to provide these services. Please respond with your:

1. Business name, business type, socio-economic status (e.g., Veteran-Owned, Woman-Owned, Disadvantaged Small Business, 8(a), etc.), and person of contact (including telephone number & email address).

2. Capability statement and summary of previous experience providing pCare TruthPoint software and coaching services for the Veterans Health Administration or other similar healthcare facilities.

3. Ballpark cost estimate of what the Beckley VAMC could expect to pay your company to perform the work described above per year.

4. If your company has these pCare TruthPoint software services on contract (e.g., FSS contract), then please provide the contract number and pricing information. Responses must be submitted by 11:00 AM March 5, 2024. Responses to the information requested above must be submitted via email to james.whisner@va.gov. This request for information/sources sought notice is for planning purposes ONLY.

The results of this market research will assist in the development of (1) the requirement, and (2) the acquisition strategy (e.g., small business set-aside, full and open competition, etc.). VA assumes no responsibility for any costs incurred associated with the preparation of responses submitted as a result of this notice.