Dept of Veteran Affairs Customer Service Support

Page 1 of Page 1 of Page 1 of Page 1 of Page 1 of Page 1 of Purpose In accordance with the FAR 15.201(e) this is a Request for Information (RFI) to determine the availability and technical capabilities of qualified sources to provide Customer Service Support and to post a DRAFT Performance Work Statement (PWS) in order to receive comments and questions from industry. VA is not, at this time, seeking proposals and will not accept unsolicited proposals. All responses shall be solely in the form of information.

Responses to this notice are not offers and cannot be accepted by the Government to form a binding contract. The Government is under no obligation to issue a solicitation or to award any contract on the basis of this RFI. All costs associated with responding to this RFI will be the sole responsibility of the respondent. All submissions will be treated as business confidential materials, become Government property, and will not be returned.

Program Information Point of Contact Contracting Officer: Terri Duenas, VA Office of Acquisitions and Logistics (OAL), Email:

Terri.Duenas@va.gov Contract Specialist: Justin Sink, VA Office of Acquisitions and Logistics (OAL), Email: Justin.Sink@va.gov Responses It is requested that the above information be provided no later than August 15, 2025 by 3PM Eastern. Responses must be emailed to Terri.Duenas@va.gov and Justin.Sink@va.gov. All email correspondence for this project must reference the RFI Number, Project Identifier and Project Title in the subject line of the email.

Example: RFI 36C10G25Q0113, VA Customer Service Support. Disclaimer The purpose of this RFI is to determine the availability and technical capabilities of qualified sources and to post a DRAFT PWS. This RFI is issued for information and planning purposes only. This does not constitute a solicitation, nor does it bind the government to produce a solicitation or restrict as to the ultimate acquisition approach should a solicitation result from this RFI. In accordance with FAR 15.201(e), responses to this notice are not offers and cannot be accepted by the Government to form a binding contract.