Criminal Investigation (CI) Enterprise Case Management (ECM)

This notice is for informational purposes only. This is not a request for proposal or quote. It does not constitute a solicitation and shall not be construed as a commitment by the government. Responses in any form are not offers and the government is under no obligation to award a contract as a result of this announcement. No funds are available to pay for preparation of responses to this announcement. Any information submitted by respondents to this Request for Information (RFI) is strictly voluntary.

The Internal Revenue Service (IRS), Criminal Investigation (CI) is the law enforcement arm of the IRS. CI is charged with the enforcement of the federal income tax statutes. CI's top priority is the investigation of violations of the federal income tax law. Additionally, CI special agents lend their financial investigative expertise to money laundering and narcotics investigations and others conducted in conjunction with other law enforcement agencies at the local, state, and federal levels.

The Technology Operations (Tech Ops) organization is responsible for providing Information Technology (IT) services in partnership with CI Business stakeholders to support the CI Business mission.

This includes core IT architecture and engineering, portfolio, program, and project management, aligning business goals and visions to the IT portfolio, implementing, and supporting existing and new technologies, providing access to needed systems and data, ensuring security compliance and protection of services and data, and providing world class customer service.

The IRS Office Criminal Investigation shall rely upon the contractor for Case Management Operations support to modernize multiple Investigative Technology applications for case management using the Pega Platform to meet CI’s mission. The Pega Platform will provide a centralized law enforcement investigation management system that allows for deconfliction (IRS employee safety), centralized evidence/file management, investigative report production and investigation information sharing. The work will include:

1. Collaborating with legacy system owners to determine requirements;

2. Analyzing legacy systems content and functionalities;

3. Developing solutions to transition required functionalities into the COTS ECM:

4. Testing and validating ECM to ensure owner requirements are satisfied; and 5. Similar integration services to retire the individual systems, as the ECM fully matures. IRS CI requires a Contractor to provide all necessary services to support the full IRS CI Migration of ECM to ICM in the Pega Cloud. This includes all planning, development, testing, and deployment services. The IRS Criminal Investigations (CI) is seeking RFI responses from interested Parties. See attached RFI for details.

All responses to this RFI shall be sent via email to Janelle Meredith at Janelle.M.Meredith@irs.gov and Paul Garner at Paul.Garner@ci.irs.gov no later than 4:00 pm Eastern Standard Time (ET) on 9 February 2024. Vendors shall reference “RFI - Criminal Investigations (CI) Enterprise Case Management (ECM)” in the subject line of their response as well as in the subject line of any other e-mail correspondence referencing this notice.