IT Helpdesk Services for Human Resources Division

REQUEST FOR INFORMATION Department of State (DoS) Bureau of the Global Talent Management Executive Office (GTM/EX) October 22, 2024 Introduction This Request for Information (RFI) notice is issued as a part of market research being conducted by the Department of State (DoS) GTM in support services for GTM employees, helpdesk, and the Human Resource Information Systems (HRIS).

GTM is potentially interesting in finding a vendor to provide Human Resource (HR), HRIS, Information Technology (IT) and management support services to meet the performance objectives and business requirements of the GTM Bureau along with other offices, as required. The primary tasks needed will fall under the customer service category in providing help desk services to include desktop support and application support.

This RFI notice is issued solely for information and planning purposes and does not constitute a Request for Quote/Proposal (RFQ/P) or a promise to issue a solicitation in the future. This RFI does not commit the government to contract for any supply or service whatsoever. Further, the DoS is not seeking proposals and will not accept unsolicited proposals.

Respondents are advised that the U.S. government will not pay for any information or administrative costs incurred in response to this RFI; all costs associated with responding to this RFI will be solely at the interested party’s expense. Not responding to this RFI does not preclude participation in any future RFQ/P, if any is issued.

Background GTM/EX is responsible for the development and follow-on maintenance of HRIS, including new technology in support of the Department’s global talent management requirements, as well as database administration, operations help desk, and network infrastructure. The Bureau provides support to Department locations and posts worldwide, with a total population of approximately 32,000 American direct-hire employees and 47,000 locally employed (LE) staff and others under Chief of Mission (COM) authority.

Responding to this RFI Interested parties are requested to respond to this RFI with the following information: Part I – Vendor Information and Capabilities Name of Company Point of contact name, telephone number and email address. Business type(s): Small Business Small Disadvantaged Business 8(a)-certified Small Disadvantaged Business HUBZone VOSB SDVOSB WOSB/EDWOSB Other than small business What additional information about our help desk and miscellaneous support services environment would be helpful? Please describe your company's experience in providing program management, HR, HRIS and IT support for a program with an annual expenditure of +$7.5M.

Response Submission Deadline: Please provide your responses to this RFI by November 5, 2024. RFI submissions will be accepted as email attachments only. All responses must be sent to CassSi@state.gov, with “CGFS CFSS” in the subject line. An email confirmation of receipt from DoS will be sent to the designated point of contact.