Mobile Telephone Services - U.S. Embassy Reykjavik, Iceland

This solicitation is for mobile telephone services. The U.S. Embassy Reykjavik, Iceland is using a minimum of 50 lines for official purposes. The Contractor shall provide complete mobile telephones services for the U.S. Embassy of Iceland.

As outlined below services provided shall include as a minimum: • Calls within Iceland • International calls • International roaming • SMS messaging • Voicemail • Cellphone rental (with physical SIM Cards or e-SIM) • 24-hour customer service and a dedicated account manager • Detailed billing of calls made • Data services • On-hand blank SIM cards to be activated by request • Possibility to temporarily suspend unused subscriptions. • Web-based, remote access to the Embassy account and invoices.

The Contractor shall ensure that the connection through its network is of the highest quality possible and shall be uninterrupted, clear, and with no static. The contractor shall assure that all U.S. Embassy Reykjavik official cellular phone numbers are undisclosed. Network problems shall be remedied immediately, and the Contracting Officer’s Representative (COR) must be immediately informed of all problems and their resolution. All mobile telephone services provided (SIM/e-SIM cards included) must be assigned to local Icelandic phone numbers with country code +354.