# Oracle Software Support Licenses

Canonical: https://abierto.us/opportunities/w9124j24qorac

- Solicitation number: W9124J-24-Q-ORAC
- Notice type: Sources sought
- Status: Awarded to Affigent, LLC
- Department: Department of the Army
- Agency: Department of the Army
- Contracting office: W6QM Micc-Fdo FT Sam Houston (W9124J)
- NAICS: 513210 Software Publishers
- Product or service code: 7A21 Business Application off-the-shelf software delivered by perpetual license, which also encompasses enterprise level software enabling mission capability and business operational support.
- Place of performance: Washington, District of Columbia
- County: District of Columbia (FIPS 11001). https://abierto.us/counties/district-of-columbia-dc-11001
- City: Washington. https://abierto.us/cities/washington-dc-1150000
- First posted: April 10, 2024
- Last posted: May 9, 2024
- SAM.gov: https://sam.gov/workspace/contract/opp/c852958bec3c46148038f5ec3376ebc5/view

## Description

G-9 Oracle Maintenance Support Renewal Statement of Work Provide full Premier Support in Microsoft Azure Cloud to include:

**Premier Support:** Software Update License & Support Program releases in the Premier Support phase of Oracle's product support lifecycle will receive Software Update License & Support. Software Update License & Support consists of:

Program updates, fixes, security alerts, and critical patch updates. Tax, legal, and regulatory updates. Upgrade scripts. Certification with most new third-party products/versions. Major product and technology releases, which includes general maintenance releases, selected functionality releases, and documentation updates. Assistance with service requests 24 hours per day, 7 days a week.

Access to My Oracle Support or MySQL Customer Support Center (24 x 7 web- based customer support systems), including the ability to log service requests online, unless stated otherwise. Non-technical customer service during normal business hours. For MySQL programs, web-based support is provided through MySQL Customer Support Center. All other Oracle program web-based support is provided through My Oracle Support.

**Extended Support:** Extended Support may be required for customers who wish to maintain an older version of the PALs during the process of upgrading to the latest version, extended Premier Support shall be offered. Extended Support shall not exceed a flat lined percentage rate of 5%. The Extended Software Update License & Support consists of:

Program updates, fixes, security alerts, and critical patch updates Tax, legal and regulatory updates Upgrade scripts Major product and technology releases, if and when made available at Oracle's discretion, which may include general maintenance releases, selected functionality releases and documentation updates Assistance with service requests 24 hours per day, 7 days per week Access to the customer support systems specified in the Web-Based Customer Support Systems section below (24 x 7 web-based customer support systems), including the ability to log service requests online, unless stated otherwise.

Access to Platinum Services as described at http://www.oracle.com/us/support/library Non-technical customer service during normal business hours The Government will have the right to request Oracles review of PALs at the end of each option period to determine if the original terms and conditions allow for termination, transfer and/or reassignment.

After review of the original terms and conditions, the Government will have the right to terminate, transfer and/or reassign in accordance with the original terms and conditions of the PAL product(s) going into the following option period.

## Award on USAspending

- Recipient: Affigent, LLC (UEI M46UYYHVH4B1)
- Contract: W9124J24F0103 under NNG15SC59B, delivery order
- Obligated: $74,627.09
- Competition: Full and Open Competition After Exclusion of Sources, 1 offers received
- Link: solicitation number W9124J24QORAC equals the FPDS solicitation identifier; same awarding office W9124J (high confidence)
- Record: https://www.usaspending.gov/award/CONT_AWD_W9124J24F0103_9700_NNG15SC59B_8000/


## Publications

- April 10, 2024: Sources sought, due May 15, 2024 at 12:00 PM EDT. Notice 2913bf2d79914044801b2e0bd6747347. https://sam.gov/workspace/contract/opp/2913bf2d79914044801b2e0bd6747347/view
- May 9, 2024: Sources sought, due May 15, 2024 at 12:00 PM EDT. Notice c852958bec3c46148038f5ec3376ebc5. https://sam.gov/workspace/contract/opp/c852958bec3c46148038f5ec3376ebc5/view

## Points of contact

- Matthew Simkovsky, matthew.l.simkovsky.civ@army.mil, 2104662203
- Stephen Fuller, stephen.b.fuller4.civ@army.mil, 2104662139

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Source: SAM.gov Contract Opportunities bulk extract and USAspending.gov award data. Confirm deadlines on SAM.gov before responding. Cite https://abierto.us/opportunities/w9124j24qorac.