# Service Order Desk Contract

Canonical: https://abierto.us/opportunities/w911rz25x146f

- Solicitation number: W911RZ25X146F
- Notice type: Sources sought
- Status: Closed. Deadline was March 4, 2025 at 4:00 PM EST
- Department: Department of the Army
- Agency: Department of the Army
- Contracting office: W6QM Micc-Ft Carson (W911RZ)
- NAICS: 561210 Facilities Support Services
- Product or service code: J044 Maintenance, Repair and Rebuilding of Equipment: Furnace, Steam Plant, and Drying Equipment; and Nuclear Reactors
- Set-aside: Total small business set-aside
- Place of performance: Colorado Springs, Colorado
- County: El Paso County (FIPS 08041). https://abierto.us/counties/el-paso-county-co-08041
- City: Colorado Springs. https://abierto.us/cities/colorado-springs-co-0816000
- First posted: February 4, 2025
- Last posted: February 4, 2025
- SAM.gov: https://sam.gov/workspace/contract/opp/5811ba1f58264fdfb562de4975c2c46f/view

## Description

MICC-FC is seeking qualified, experienced sources capable of operating the DPW Service Order Desk on Fort Carson, Colorado. The Service Order Desk serves as a consolidated customer service desk and centralized dispatch center for receiving requests for repair and maintenance service orders from Fort Carson occupants.

Requests received are reviewed to determine the proper classification and priority of service needed; upon receipt of a request the Service Order Desk initiates a service order into ArMA and the General Fund Enterprise Business System (GFEBS). The Service Order Desk personnel notify the appropriate service provider of the need for service and provides customers feedback and status of their request as required.

The Service Order Desk is required to be operated by on-site personnel twenty-four (24) hours a day, seven (7) days a week, three hundred sixty-five (365) days a year, to include Federal Holidays.

## Publications

- February 4, 2025: Sources sought, due March 4, 2025 at 4:00 PM EST. Notice 5811ba1f58264fdfb562de4975c2c46f. https://sam.gov/workspace/contract/opp/5811ba1f58264fdfb562de4975c2c46f/view

## Points of contact

- Mia White, mia.n.white2.civ@army.mil
- MAJ Daniel Jernigan, daniel.k.jernigan.mil@army.mil

---
Source: SAM.gov Contract Opportunities bulk extract. Confirm deadlines on SAM.gov before responding. Cite https://abierto.us/opportunities/w911rz25x146f.