# Request for information: Army Shared Services Enterprise Help Desk

Canonical: https://abierto.us/opportunities/w56jsr25cecomsecasschelpdesk

- Solicitation number: W56JSR-25-CECOM-SEC-ASSC-HELPDESK
- Notice type: Special notice
- Status: Closed. Deadline was December 31, 2024 at 11:59 PM EST
- Department: Department of the Army
- Agency: Department of the Army
- Contracting office: W6QK ACC-APG (W56JSR)
- NAICS: 541519 Other Computer Related Services
- Place of performance: Aberdeen Proving Ground, Maryland
- County: Harford County (FIPS 24025). https://abierto.us/counties/harford-county-md-24025
- City: Aberdeen Proving Ground. https://abierto.us/cities/aberdeen-proving-ground-md-2400175
- First posted: November 22, 2024
- Last posted: November 22, 2024
- SAM.gov: https://sam.gov/workspace/contract/opp/3363581280d54fe7a338c13843bbca3c/view

## Description

US Army CECOM Army Shared Services Center seeks to gather information on existing and emerging tools for maximizing efficiencies in software help desk support. ASSC believes that industry partners may have innovative and groundbreaking tools and processes for help desk support that ASSC may be able to incorporate into its Tier 1 Enterprise help desk services. Please send all responses to:

Major Robert Wickham - robert.d.wickham4.mil@army.mil Mr. John Harris - john.m.harris173.civ@army.mil

## Publications

- November 22, 2024: Special notice, due December 31, 2024 at 11:59 PM EST. Notice 3363581280d54fe7a338c13843bbca3c. https://sam.gov/workspace/contract/opp/3363581280d54fe7a338c13843bbca3c/view

## Points of contact

- Major Robert Wickham, robert.d.wickham4.mil@army.mil
- Mr. John Harris, john.m.harris173.civ@army.mil

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Source: SAM.gov Contract Opportunities bulk extract. Confirm deadlines on SAM.gov before responding. Cite https://abierto.us/opportunities/w56jsr25cecomsecasschelpdesk.