# IT Help Desk Support - Haiti

Canonical: https://abierto.us/opportunities/w569qe24r1007

- Solicitation number: W569QE-24-R-1007
- Notice type: Sources sought
- Status: Closed. Deadline was March 11, 2024 at 12:00 PM EDT
- Department: Department of the Army
- Agency: Department of the Army
- Contracting office: 0410 Aq HQ Contracting Sup (W569QE)
- NAICS: 532111 Passenger Car Rental
- Product or service code: V212 Motor Passenger Services
- Place of performance: Port-Au-Prince, HTI
- First posted: March 6, 2024
- Last posted: March 6, 2024
- SAM.gov: https://sam.gov/workspace/contract/opp/defe37b0dc9d4190bc2e6b8af3104318/view

## Description

**Specific Tasks:** The contractor shall provide IT helpdesk support capable of basic/entry-level troubleshooting of laptop computers via walk-in and telephonic means with standard and emergency response times.

**Basic Services:** The contractor shall provide walk-in and telephonic support during the weekdays (~6hrs/day) and weekends (~4hrs/day) as well as a 24/7 telephonic emergency response capability. Issues are to be prioritized with the most critical issues resolved first (Standard, Urgent, Emergency). The contractor will support a minimum of 20 laptop computers imaged with Windows 10 or 11 with basic troubleshooting and setup to include:

hardware failures, initial windows set up, local user accounts, install provided software, printer set up, coordinate with maintenance for hardware support, basic website access/performance issues.

**POP:** ~6 months Location: Boulevard Toussaint louverture International Airport, Port-au-Prince, Haiti Questions due by 8MAR24 by 1200 pm CST

## Publications

- March 6, 2024: Sources sought, due March 11, 2024 at 12:00 PM EDT. Notice defe37b0dc9d4190bc2e6b8af3104318. https://sam.gov/workspace/contract/opp/defe37b0dc9d4190bc2e6b8af3104318/view

## Points of contact

- Marshall Haymore, marshall.v.haymore.mil@army.mil

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Source: SAM.gov Contract Opportunities bulk extract. Confirm deadlines on SAM.gov before responding. Cite https://abierto.us/opportunities/w569qe24r1007.