# Automated AI-Enabled Help Desk Assessment Event

Canonical: https://abierto.us/opportunities/w519tc25aepctc

- Solicitation number: W519TC-25-AE-PCTC
- Notice type: Special notice
- Status: Closed. Deadline was September 26, 2025 at 11:59 PM EDT
- Department: Department of the Army
- Agency: Department of the Army
- Contracting office: Department of the Army (n-DEPTOFTHEARMY)
- NAICS: 541330 Engineering Services
- Place of performance: Augusta, Georgia
- County: Richmond County (FIPS 13245). https://abierto.us/counties/richmond-county-ga-13245
- City: Augusta-Richmond County. https://abierto.us/cities/augusta-richmond-county-ga-1304204
- First posted: August 18, 2025
- Last posted: August 18, 2025
- SAM.gov: https://sam.gov/workspace/contract/opp/030a22325a924a078328f8da0216fb55/view

## Description

The Cyber Fusion Innovation Center (CFIC), in collaboration with the Program Executive Office Simulation, Training and Instrumentation (PEO STRI) invites qualified industry partners to submit solutions in the form of a white paper for the development of an automated, AI-enabled Help Desk. The intent of the RFS is to identify, evaluate, and select capable companies through the CIC #5 contract vehicle.

Aligned to address emerging USCC operational priorities, this RFS seeks candidate prototypes across best-of-breed AI-enabled Help Desk solutions amongst various companies to incrementally integrate into the PCTE platform through its agile acquisition methodology, to optimize Help Desk personnel workload by reducing initial manual effort, improving response times, and increasing ticket resolution at the lowest tier level. Please see the attachment for more information.

## Publications

- August 18, 2025: Special notice, due September 26, 2025 at 11:59 PM EDT. Notice 030a22325a924a078328f8da0216fb55. https://sam.gov/workspace/contract/opp/030a22325a924a078328f8da0216fb55/view

## Points of contact

- Amanda Green, agreen@cyberfic.org
- Brandon Sizemore, bsizemore@cyberfic.org

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Source: SAM.gov Contract Opportunities bulk extract. Confirm deadlines on SAM.gov before responding. Cite https://abierto.us/opportunities/w519tc25aepctc.