# End to End Systems Management Center (E2E SMC)

Canonical: https://abierto.us/opportunities/transcom24d001

- Solicitation number: TRANSCOM24D001
- Notice type: Sources sought
- Status: Closed. Deadline was September 15, 2025 at 1:00 PM EDT
- Department: Department of Defense
- Agency: US Transportation Command (Ustranscom)
- Contracting office: Ustranscom-Aq (HTC711)
- NAICS: 541519 Other Computer Related Services
- Product or service code: DA01 Support services for activities involved with application development and support to include analysis, design, development, coding, testing, and release packaging, as well as support of off-the-shelf Business Applications.
- Set-aside: Total small business set-aside
- Place of performance: Scott AFB, Illinois
- County: St. Clair County (FIPS 17163). https://abierto.us/counties/st-clair-county-il-17163
- City: Scott AFB. https://abierto.us/cities/scott-afb-il-1768328
- First posted: September 10, 2025
- Last posted: November 4, 2025
- SAM.gov: https://sam.gov/workspace/contract/opp/71eacd58bf0843099bd413a31a712d5a/view

## Description

**4 November 2025:** Posted Amendment 0001 (Extending Response Date)

**10 October 2025:** Posted to Encore III E2E SMC Tier I/II call resolution, development, sustainment, and maintenance of the ITSM software (presently ServiceNow) and operational support (G3 Ops) to include reoccurring systems checks. All tasks shall be performed in accordance with (IAW) regulations and guidelines addressed in the PWS.

SDDC presently utilizes ServiceNow ITSM as ticketing software and is focused on integrating and streamlining end to end workflows and to utilize more of the ServiceNow capabilities such as DevOps Change Velocity integrations for development tools (i.e., GitLab), Information Technology Operations Management (ITOM) for real time health monitoring and firewall tracking, Information Technology Asset Management (ITAM) for centralized tracking of assets to include Hardware and Software, and Strategic Portfolio Management (SPM) for project management, routing and tracking; all of which will require contractor support to implement and maintain the new services and workflows.

## Publications

- September 10, 2025: Sources sought, due October 25, 2023 at 1:00 PM EDT. Notice 5e2ee4ce6a3f4e6d8d6664a230fef5af. https://sam.gov/workspace/contract/opp/5e2ee4ce6a3f4e6d8d6664a230fef5af/view
- September 10, 2025: Sources sought, due October 25, 2023 at 1:00 PM EDT. Notice 66ba794a34634a92a3a59ac2d9f269a4. https://sam.gov/workspace/contract/opp/66ba794a34634a92a3a59ac2d9f269a4/view
- September 10, 2025: Sources sought, due September 15, 2025 at 1:00 PM EDT. Notice f75ac9f394664b1498491dbec1515732. https://sam.gov/workspace/contract/opp/f75ac9f394664b1498491dbec1515732/view
- October 15, 2025: Sources sought, due September 15, 2025 at 1:00 PM EDT. Notice 6833a3a7d3e04badb18c810ef5de6804. https://sam.gov/workspace/contract/opp/6833a3a7d3e04badb18c810ef5de6804/view
- November 4, 2025: Sources sought, due September 15, 2025 at 1:00 PM EDT. Notice 604dffca498b4d068142d3767759bd7f. https://sam.gov/workspace/contract/opp/604dffca498b4d068142d3767759bd7f/view
- November 4, 2025: Sources sought, due September 15, 2025 at 1:00 PM EDT. Notice 71eacd58bf0843099bd413a31a712d5a. https://sam.gov/workspace/contract/opp/71eacd58bf0843099bd413a31a712d5a/view

## Points of contact

- Kari Welker, kari.l.welker.civ@mail.mil
- Matthew J. Hellmann, matthew.j.hellmann.civ@mail.mil

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Source: SAM.gov Contract Opportunities bulk extract. Confirm deadlines on SAM.gov before responding. Cite https://abierto.us/opportunities/transcom24d001.