# HSI Tip Line Call Center Services

Canonical: https://abierto.us/opportunities/tiplinecallcenter29sep2025

- Solicitation number: TipLineCallCenter29SEP2025
- Notice type: Sources sought
- Status: Closed. Deadline was October 3, 2025 at 12:00 PM EDT
- Department: Department of Homeland Security
- Agency: US Immigration and Customs Enforcement
- Contracting office: Investigations and Operations Support Dallas (70CMSD)
- NAICS: 561422 Telemarketing Bureaus and Other Contact Centers
- Place of performance: Williston, Vermont
- County: Chittenden County (FIPS 50007). https://abierto.us/counties/chittenden-county-vt-50007
- City: Williston. https://abierto.us/cities/williston-vt-5000784475
- First posted: September 29, 2025
- Last posted: October 1, 2025
- SAM.gov: https://sam.gov/workspace/contract/opp/3a4c2d8e5c084004a89948dccd59f1a9/view

## Description

HSI TIP LINE CALL CENTER SERVICES The Homeland Security Investigations Tip Line (HSITL) is a national intake center for the receipt of alleged criminal or suspicious activity administered by U.S. Immigration and Customs Enforcement (ICE). A unit within the ICE Intelligence Directorate, the call center is located in Williston, Vermont, and serves ICE’s internal and external law enforcement customers and the public at large 24 hours a day, 7 days a week, 365 days a year.

## Publications

- September 29, 2025: Sources sought, due October 3, 2025 at 12:00 PM EDT. Notice 636852a58b6d4822a917282de5f0ca2f. https://sam.gov/workspace/contract/opp/636852a58b6d4822a917282de5f0ca2f/view
- October 1, 2025: Sources sought, due October 3, 2025 at 12:00 PM EDT. Notice 3a4c2d8e5c084004a89948dccd59f1a9. https://sam.gov/workspace/contract/opp/3a4c2d8e5c084004a89948dccd59f1a9/view

## Points of contact

- Demetress Thomas, Demetress.Thomas@ice.dhs.gov, 2149055379
- Michelle Kelley, michelle.d.kelley@ice.dhs.gov, 202-302-3817

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Source: SAM.gov Contract Opportunities bulk extract. Confirm deadlines on SAM.gov before responding. Cite https://abierto.us/opportunities/tiplinecallcenter29sep2025.