# BIA Sources Sought: Cisco SmartNet TAC Support

Canonical: https://abierto.us/opportunities/ss24phx051

- Solicitation number: SS-24-PHX-051
- Notice type: Sources sought
- Status: Closed. Deadline was August 8, 2024 at 12:00 PM EDT
- Department: Department of Health and Human Services
- Agency: Indian Health Service
- Contracting office: Phoenix Area Indian Health SVC (75H712)
- NAICS: 541519 Other Computer Related Services
- Product or service code: DA10 Support services, delivered as a service contract (SaaS or Subscription) involved with the analysis, design, development, code, test and release packaging services associated with application development projects, as well as off-the-shelf Business software.
- Set-aside: Buy Indian set-aside
- Place of performance: Whiteriver, Arizona
- County: Gila County (FIPS 04007). https://abierto.us/counties/gila-county-az-04007
- First posted: August 1, 2024
- Last posted: August 1, 2024
- SAM.gov: https://sam.gov/workspace/contract/opp/948832d5b7344e0a8e584b0c555728bb/view

## Description

The contractor will provide Cisco Support Services Technical Assistance Center (TAC) support to Whiteriver Service Unit (WRSU) for Cisco UCS servers, chassis and fabric interconnects which includes SmartNet for WRSU 4500 core Cisco switch. Local IT will have the ability to place Cisco TAC calls and tickets 24/7/365 for support services, online and over the phone, to local IT staff. Once support is establish local WRSU IT will have ability to open a TAC case online or over the phone.

Have access to Cisco Support Assistance for existing cases. The purpose of this post is primarily intended to identify BIA firms capable and interested in meeting the government's need. All capable parties are invited to respond with interest. All repondents must submit the following to be considered an interested party: Capability Statement Product/Service Brochure IEE Representation form with SAM UEI

## Publications

- August 1, 2024: Sources sought, due August 8, 2024 at 12:00 PM EDT. Notice 948832d5b7344e0a8e584b0c555728bb. https://sam.gov/workspace/contract/opp/948832d5b7344e0a8e584b0c555728bb/view

## Points of contact

- Jeremiah Murrell, jeremiah.murrell@ihs.gov, 6603833878

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Source: SAM.gov Contract Opportunities bulk extract. Confirm deadlines on SAM.gov before responding. Cite https://abierto.us/opportunities/ss24phx051.