# Brand Name: Cisco SmartNet TAC Support

Canonical: https://abierto.us/opportunities/rfq24phx071

- Solicitation number: RFQ-24-PHX-071
- Notice type: Combined synopsis and solicitation
- Status: Closed. Deadline was September 6, 2024 at 12:00 PM EDT
- Department: Department of Health and Human Services
- Agency: Indian Health Service
- Contracting office: Phoenix Area Indian Health SVC (75H712)
- NAICS: 541519 Other Computer Related Services
- Product or service code: DC01 Support services for data center facilities that house and protect critical IT equipment including the space, power, environment controls, racks, cabling and "smart hand" support. Includes tiered and non-tiered computer rooms, MDF/Telco closets and other facilities that house IT equipment.
- Set-aside: Buy Indian set-aside
- Place of performance: Whiteriver, Arizona
- County: Gila County (FIPS 04007). https://abierto.us/counties/gila-county-az-04007
- First posted: August 28, 2024
- Last posted: September 4, 2024
- SAM.gov: https://sam.gov/workspace/contract/opp/995e4a67395646f2afbb472c15fc6ad6/view

## Description

**BIA Set-aside:** The Whiteriver Indian Health Service Hospital requests a contracted agreement for Cisco TAC support services and the ability to create and submit Cisco support cases. The contractor will provide Cisco Support Services Technical Assistance Center (TAC) support to Whiteriver Service Unit (WRSU) for Cisco UCS servers, chassis and fabric interconnects which includes SmartNet for WRSU 4500 core Cisco switch.

Local IT will have the ability to place Cisco TAC calls and tickets 24/7/365 for support services, online and over the phone, to local IT staff. Once support is establish local WRSU IT will have ability to open a TAC case online or over the phone. Have access to Cisco Support Assistance for existing cases. 3-year warranty.

## Publications

- August 28, 2024: Combined synopsis and solicitation, due September 4, 2024 at 12:00 PM EDT. Notice aecb6fe7734940cfab61446adc6ae409. https://sam.gov/workspace/contract/opp/aecb6fe7734940cfab61446adc6ae409/view
- August 29, 2024: Combined synopsis and solicitation, due September 4, 2024 at 12:00 PM EDT. Notice 9be13a8e5cfc4f6fb11a7f45d9ba01ca. https://sam.gov/workspace/contract/opp/9be13a8e5cfc4f6fb11a7f45d9ba01ca/view
- August 30, 2024: Combined synopsis and solicitation, due September 4, 2024 at 12:00 PM EDT. Notice 91fb1e2e2b5e4645a88f1fd3b4d0fa6d. https://sam.gov/workspace/contract/opp/91fb1e2e2b5e4645a88f1fd3b4d0fa6d/view
- August 30, 2024: Combined synopsis and solicitation, due September 4, 2024 at 12:00 PM EDT. Notice 948162d05b02443586c87ba437e68965. https://sam.gov/workspace/contract/opp/948162d05b02443586c87ba437e68965/view
- September 4, 2024: Combined synopsis and solicitation, due September 6, 2024 at 12:00 PM EDT. Notice 995e4a67395646f2afbb472c15fc6ad6. https://sam.gov/workspace/contract/opp/995e4a67395646f2afbb472c15fc6ad6/view

## Points of contact

- Jeremiah Murrell, jeremiah.murrell@ihs.gov, 6603833878

---
Source: SAM.gov Contract Opportunities bulk extract. Confirm deadlines on SAM.gov before responding. Cite https://abierto.us/opportunities/rfq24phx071.