# RFP OIG Hotline Services

Canonical: https://abierto.us/opportunities/rfpoighotlineservicesdraft

- Solicitation number: RFP_OIG_Hotline_Services_Draft
- Notice type: Solicitation
- Status: Closed. Deadline was July 8, 2024 at 3:00 PM EDT
- Department: Department of Transportation
- Agency: Office of the Secretary
- Contracting office: 693JK4 Ost (693JK4)
- NAICS: 561421 Telephone Answering Services
- Product or service code: DD01 Support services for delivery processes including IT Service Management (ITSM), Project Program and Portfolio (PPM), and Operations Centers (NOC, GOC). ITSM processes include incident, problem and change management services as part of the ITSM program. IT Project Management includes support for agile and continuous improvement/development (CI/CD).
- Set-aside: HUBZone sole source
- Place of performance: Washington, District of Columbia
- County: District of Columbia (FIPS 11001). https://abierto.us/counties/district-of-columbia-dc-11001
- City: Washington. https://abierto.us/cities/washington-dc-1150000
- First posted: June 4, 2024
- Last posted: June 25, 2024
- SAM.gov: https://sam.gov/workspace/contract/opp/10614e260c41458ca51c473278620a42/view

## Description

The purpose of the attached Statement of Work (SOW) is to acquire Contractor services to manage the OIG telephone hotline by receiving and recording any allegations of fraud, waste and abuse and forwarding the reports on to OIG hotline investigators for disposition. Hotline services must be available 24 hours a day, 365 days a year and must be answered by a live person (no voice mail can be utilized). Allegations may be reported by DOT employees, contractors, or the general public issues that may be reported are the following:

Computer Crimes, Employee Misconduct, False statements and False Claims just to name a few. The NAICS code for this effort is 561421, Telephone Answering Services. The anticipated period of performance proposed is five (5) years inclusive of a one (1) one year base period and four (4) one year option periods). Award will be based on the best value. Questions relative to the RFP should be directed to Bernice Nelson and Robin Gates via email by no later than June 7, 2024, at 12:00 pm Eastern Time.

Proposal submissions are due no later than July 8, 2024 at 3:00 pm Eastern Time via email to Bernice.Nelson.ctr@dot.gov with a copy to Robin.Gates@dot.gov. Please reference: “RFP: 693JK424R700003 OIG Hotline Services” in the subject line.

## Publications

- June 4, 2024: Solicitation, due June 10, 2024 at 12:00 PM EDT. Notice 677059f2edf344b49e0027ba549acd76. https://sam.gov/workspace/contract/opp/677059f2edf344b49e0027ba549acd76/view
- June 10, 2024: Solicitation, due June 28, 2024 at 12:00 PM EDT. Notice bd2dbd0b0926409fb67dc549979d54c9. https://sam.gov/workspace/contract/opp/bd2dbd0b0926409fb67dc549979d54c9/view
- June 25, 2024: Solicitation, due July 8, 2024 at 3:00 PM EDT. Notice 10614e260c41458ca51c473278620a42. https://sam.gov/workspace/contract/opp/10614e260c41458ca51c473278620a42/view

## Points of contact

- Bernice Nelson, bernice.nelson.ctr@dot.gov
- Robin Gates, Robin.Gates@dot.gov, 2023661408

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Source: SAM.gov Contract Opportunities bulk extract. Confirm deadlines on SAM.gov before responding. Cite https://abierto.us/opportunities/rfpoighotlineservicesdraft.