# Customer Experience and Employee Engagement Survey Platform

Canonical: https://abierto.us/opportunities/rfisurvey081125

- Solicitation number: RFI_Survey_081125
- Notice type: Special notice
- Status: Closed. Deadline was August 25, 2025 at 3:00 PM EDT
- Department: Department of Defense
- Agency: Defense Commissary Agency
- Contracting office: Defense Commissary Agency (HQC005)
- NAICS: 541611 Administrative Management and General Management Consulting Services
- Product or service code: R422 Market Research and Public Opinion Services (includes telephone and field interviews, focus testing, and surveys)
- Set-aside: Total small business set-aside
- Place of performance: Virginia
- County: Prince George County (FIPS 51149). https://abierto.us/counties/prince-george-county-va-51149
- First posted: August 11, 2025
- Last posted: August 11, 2025
- SAM.gov: https://sam.gov/workspace/contract/opp/62813e33dbec4745afbde59f4d1559a9/view

## Description

DeCA currently conducts two surveys to meet the DoDI 1330.17 mandate as well as a receipt survey designed to provide more frequent data. The American Customer Satisfaction Index (ACSI) is an independent scientific effort to measure customer evaluations of the commissary, exchanges, and private sector industry; thus, it provides DeCA with a no cost methodology to index customer satisfaction to the grocery industry. The attachment contains a list of questions regarding the above requirement.

Responses are to be submittes via email to Christina Ellison at christina.wllison@deca.mil. Please also provide a synopsis of the program you offer with sufficient details as to convey the programs value supporting the above requirement.

## Publications

- August 11, 2025: Special notice, due August 25, 2025 at 3:00 PM EDT. Notice 62813e33dbec4745afbde59f4d1559a9. https://sam.gov/workspace/contract/opp/62813e33dbec4745afbde59f4d1559a9/view

## Points of contact

- Christina Ellison, christina.ellison@deca.mil, 8047348000

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Source: SAM.gov Contract Opportunities bulk extract. Confirm deadlines on SAM.gov before responding. Cite https://abierto.us/opportunities/rfisurvey081125.