# Global Nurse Advice Line (GNAL) Services Bridge Contract

Canonical: https://abierto.us/opportunities/pscd250694

- Solicitation number: PS-CD-25-0694
- Notice type: Justification
- Status: Awarded to Optumhealth Care Solutions, LLC
- Department: Department of Defense
- Agency: Defense Health Agency (Dha)
- Contracting office: Defense Health Agency (HT0011)
- NAICS: 541990 All Other Professional, Scientific, and Technical Services
- Product or service code: Q401 Nursing
- Place of performance: Eden Prairie, Minnesota
- County: Hennepin County (FIPS 27053). https://abierto.us/counties/hennepin-county-mn-27053
- City: Eden Prairie. https://abierto.us/cities/eden-prairie-mn-2718116
- First posted: September 16, 2025
- Last posted: September 16, 2025
- SAM.gov: https://sam.gov/workspace/contract/opp/f531220d39b549eda5131fad448726b8/view

## Description

The purpose of this award synopsis is to post the DHA Global Nurse Advice Line (GNAL) JA FY25-0257 Redacted for the following requirement: The Global Nurse Advice Line (GNAL) is a continued service to the Military Health System's (MHS) eligible beneficiaries. The GNAL will provide access to telehealth registered nurses for triage services, self-care advice, and general health inquiries 24 hours a day, 7 days a week. The GNAL also offers customer service and care coordination services to include:

provider locator support, specified Military Treatement Facility (MTF) appointing services, urgent care referral submissions, and customized MTF transfers to support the MTF's capability for eligible MHS beneficiaries. The GNAL requires access and interoperability with existing military applications and systems including the Defense Enrollment Eligibility Reporting System (DEERS), Composite Health Care System (CHCS), and the new electronic health record call MHS GENESIS.

Access and interoperability will allow for eligibility verification of GNAL callers, and the ability to book primary care appointments, submit urgent care referrals, and document GNAL encounters. Other capabilities include the ability to provide real-time information sharing, business intelligence, reporting, and archiving of documented call encounters at a corporate, regional, and local level. This is an 18-month bridge effort with a 6-month base period and four 3-month option periods.

## Award on USAspending

- Recipient: Optumhealth Care Solutions, LLC (UEI FJ4ZPBSJEXJ8)
- Contract: HT001125CE007, definitive contract
- Obligated: $37,250,647.17, current value $62,576,131
- Competition: Not Competed, 1 offers received
- Link: award number HT001125CE007 equals the contract number; same awarding office HT0011 (high confidence)
- Record: https://www.usaspending.gov/award/CONT_AWD_HT001125CE007_9700_-NONE-_-NONE-/


## Publications

- September 16, 2025: Justification. Notice f531220d39b549eda5131fad448726b8. https://sam.gov/workspace/contract/opp/f531220d39b549eda5131fad448726b8/view

## Points of contact

- Cherish Young, cherish.d.young2.civ@health.mil, 7036817270
- Vicki L. Whiteman, vicki.l.whiteman.civ@health.mil, 5712259895

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Source: SAM.gov Contract Opportunities bulk extract and USAspending.gov award data. Confirm deadlines on SAM.gov before responding. Cite https://abierto.us/opportunities/pscd250694.