# Printer Maintenance Canonical: https://abierto.us/opportunities/panrsa25p0000014439 - Solicitation number: PANRSA-25-P-0000014439 - Notice type: Solicitation - Status: Closed. Deadline was August 21, 2025 at 2:00 PM EDT - Department: Department of the Army - Agency: Department of the Army - Contracting office: W6QK ACC-RSA (W9124P) - NAICS: 811210 Electronic and Precision Equipment Repair and Maintenance - Product or service code: DD01 Support services for delivery processes including IT Service Management (ITSM), Project Program and Portfolio (PPM), and Operations Centers (NOC, GOC). ITSM processes include incident, problem and change management services as part of the ITSM program. IT Project Management includes support for agile and continuous improvement/development (CI/CD). - Set-aside: Total small business set-aside - Place of performance: Redstone Arsenal, Alabama - County: Madison County (FIPS 01089). https://abierto.us/counties/madison-county-al-01089 - City: Redstone Arsenal. https://abierto.us/cities/redstone-arsenal-al-0163912 - First posted: July 31, 2025 - Last posted: August 7, 2025 - SAM.gov: https://sam.gov/workspace/contract/opp/5a005a6e7cd641538071697de23b2256/view ## Description The US Army Garrison, Directorate of Information Management Office (IMO), has a requirement to provide ongoing, monthly toner inclusive maintenance for seventy-nine (79) existing Multi-Function Devices (MFD) (network printers/copiers/scanners), for the U.S. Army Garrison on Redstone Arsenal, AL (USAG-Redstone). This contract will be an Indefinite Delivery/Indefinite Quantity (IDIQ) type contract with a 12-month Base Year and four 12-month option years. The Contractor shall provide ongoing toner inclusive maintenance for 79 existing Canon MFD's specified in TE-C. The Contractor is to provide 365 days of continuous coverage for maintenance on the listed equipment if needed. Contractor must provide back-up loaner systems at no cost to the Government if units cannot be repaired within 3 business days dependent on backup printer availability and mission requirements. Contractor will have proper DOD clearances and RSA badges for access on Redstone Arsenal when needed. Contractor will have the ability to provide properly cleared individuals with the ability to obtain RSA Garrison CAC credentials if needed. Contractor must be an Authorized Canon dealer and will provide a minimum of six (6) technicians certified by Canon to perform repairs and maintenance. Contractor will provide a response time of 90 minutes on a down machine if requested. Contractor will maintain an inventory of parts and supplies within a 30-mile radius of Redstone Arsenal. Maintenance will be Flat Rate with no overages. Must include all parts, service calls, repairs, drums and toner. Staples and Paper will be excluded. ## Publications - July 31, 2025: Solicitation, due August 21, 2025 at 2:00 PM EDT. Notice fed4ef71440c40538ec1227138c3b693. https://sam.gov/workspace/contract/opp/fed4ef71440c40538ec1227138c3b693/view - August 7, 2025: Solicitation, due August 21, 2025 at 2:00 PM EDT. Notice 5a005a6e7cd641538071697de23b2256. https://sam.gov/workspace/contract/opp/5a005a6e7cd641538071697de23b2256/view ## Points of contact - Christine Easterwood, christine.f.easterwood.civ@army.mil, 256-842-8697 - Lindsay Heiskell, lindsay.m.heiskell.civ@army.mil, 520-674-8116 --- Source: SAM.gov Contract Opportunities bulk extract. Confirm deadlines on SAM.gov before responding. Cite https://abierto.us/opportunities/panrsa25p0000014439.