# Enterprise Service Desk T-Metrics

Canonical: https://abierto.us/opportunities/panrsa25p0000009187

- Solicitation number: PANRSA25P0000009187
- Notice type: Special notice
- Status: Closed. Deadline was March 10, 2025 at 10:00 AM EDT
- Department: Department of the Army
- Agency: Department of the Army
- Contracting office: Department of the Army (n-DEPTOFTHEARMY)
- Place of performance: Redstone Arsenal, Alabama
- County: Madison County (FIPS 01089). https://abierto.us/counties/madison-county-al-01089
- City: Redstone Arsenal. https://abierto.us/cities/redstone-arsenal-al-0163912
- First posted: March 4, 2025
- Last posted: March 4, 2025
- SAM.gov: https://sam.gov/workspace/contract/opp/d1d8974d9145443e9b41073f9fa9d23d/view

## Description

THIS IS A SOLE SOURCE SYNOPSIS/Solicitation in accordance with FAR 5.207(c)(15). In accordance with FAR 6.302-1 determination by the Government not to compete this proposed contract is solely within the discretion of the Government. This is not a request for competitive quotes and ACC-RSA will not be responsible for any costs incurred by interested parties in responding to this notice. However, all interested parties may identify their interest and capability to respond to this requirement.

Written responses to this Synopsis/Solicitation shall contain sufficie documentation to establish a bonafide capability to fulfill the requirement. The Combat Capabilities Development Command (DEVCOM) Aviation and Missile Center (AvMC), Redstone Arsenal, Alabama, has a sole source requirement for A Turnkey installation of the T-Metrics ACD Contact Center system that includes all T-Metrics hardware and software components.

This is a Sole Source with T-Metrics Inc and is the only source capable of providing the T-Metrics ACD. No solicitation documents exist at this time. This item utilizes North American Industry Classification System (NAICS) code of 513210. IAW FAR 5.207(c)(16)(ii) All responsible sources may submit a capability statement, proposal, or quotation, which shall be considered by the agency.

This Synopsis/Solicitation is not a request for competitive quotes; however, the Government will consider any responses from capable sources received within 3 days after date of publication of the Synopsis/Solicitations. Phone calls will not be accepted.

## Publications

- March 4, 2025: Special notice, due March 10, 2025 at 10:00 AM EDT. Notice ae8c1e7c5b3d4a3e81273ff258a25551. https://sam.gov/workspace/contract/opp/ae8c1e7c5b3d4a3e81273ff258a25551/view
- March 4, 2025: Special notice, due March 10, 2025 at 10:00 AM EDT. Notice d1d8974d9145443e9b41073f9fa9d23d. https://sam.gov/workspace/contract/opp/d1d8974d9145443e9b41073f9fa9d23d/view

## Points of contact

- Pamela Reed, pamela.reed10.civ@army.mil
- Dianna Cooper, dianna.cooper2.civ@army.mil

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Source: SAM.gov Contract Opportunities bulk extract. Confirm deadlines on SAM.gov before responding. Cite https://abierto.us/opportunities/panrsa25p0000009187.