# Hospital Incident Management System Software Services Amendment 1

Canonical: https://abierto.us/opportunities/panmcc25p0000016615

- Solicitation number: PANMCC-25-P-0000-016615
- Notice type: Combined synopsis and solicitation
- Status: Closed. Deadline was September 15, 2025 at 10:00 AM EDT
- Department: Department of the Army
- Agency: Department of the Army
- Contracting office: W6QM MICC Fdo FT Bragg (W91247)
- NAICS: 513210 Software Publishers
- Product or service code: 7B22 Computing hardware and software products for servers and converged appliances, such as physical and virtual server environments, tools, operating systems (Windows, Linux, UNIX) and virtualization software.
- Place of performance: North Carolina
- County: Cumberland County (FIPS 37051). https://abierto.us/counties/cumberland-county-nc-37051
- First posted: September 9, 2025
- Last posted: September 11, 2025
- SAM.gov: https://sam.gov/workspace/contract/opp/968899686f0d4c0797630d3c99abef80/view

## Description

Please see questions and answers below 1. Paragraph 1.12.4. Suggests that "no technician will physically need to work on the software at or on WAMC", however Paragraph 5.5 calls for "in person maintenance support within four (4) hours of notification." Onsite support is not customary for software projects such as this (in favor of skilled, remote 24x7 support); onsite support would add substantial cost, and, based on a review of previous WAMC Incident Management PWS it would appear that this is a new requirement. Would the government consider waiving onsite support requirements in favor of the associated cost savings?

**Answer:** No onsite support needed 2. "WebEOC" is mentioned in the documents several times - Is the government aware of the sunsetting of support and maintenance for WebEOC 9.x. Currently scheduled for 12/31/2026? Is the government willing to evaluate responses for WebEOC for a shorter period-of-performance (through 12/31/2026)?

**Answer:** No, they are NOT currently using WEBEOC 3. How many users would you like us to price? We offer packages of 25, 50, and 100 users.

**Answer:** 300 users 4. We will also need a pricing line for our Cloud Plan as an additional charge to the Incident Management Platform.

**Answer:** Please add the cost of the cloud plan into your yearly cost. Hospital Incident Management System Software Services for Womack Army Medical Center, Fort Bragg NC 28310. Please see Attached PWS for description of services.

## Publications

- September 9, 2025: Combined synopsis and solicitation, due September 15, 2025 at 10:00 AM EDT. Notice 5af317db04294ad382aef064826e609a. https://sam.gov/workspace/contract/opp/5af317db04294ad382aef064826e609a/view
- September 11, 2025: Combined synopsis and solicitation, due September 15, 2025 at 10:00 AM EDT. Notice 968899686f0d4c0797630d3c99abef80. https://sam.gov/workspace/contract/opp/968899686f0d4c0797630d3c99abef80/view

## Points of contact

- Ghedi Kambui, ghedi.kambui.civ@army.mil, 5208521879
- Naomi Williams, naomi.r.williams8.civ@army.mil, 9106437221

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Source: SAM.gov Contract Opportunities bulk extract. Confirm deadlines on SAM.gov before responding. Cite https://abierto.us/opportunities/panmcc25p0000016615.