# NICEinContact Software Licenses

Canonical: https://abierto.us/opportunities/n0018926qd106

- Solicitation number: N0018926QD106
- Notice type: Solicitation
- Status: Closed. Deadline was May 27, 2026 at 5:00 PM EDT
- Department: Department of the Navy
- Agency: Department of the Navy
- Contracting office: NAVSUP FLT Log CTR Norfolk (N00189)
- NAICS: 513210 Software Publishers
- Product or service code: DA01 Support services for activities involved with application development and support to include analysis, design, development, coding, testing, and release packaging, as well as support of off-the-shelf Business Applications.
- Set-aside: Total small business set-aside
- Place of performance: Millington, Tennessee
- County: Shelby County (FIPS 47157). https://abierto.us/counties/shelby-county-tn-47157
- City: Millington. https://abierto.us/cities/millington-tn-4749060
- First posted: May 20, 2026
- Last posted: May 20, 2026
- SAM.gov: https://sam.gov/workspace/contract/opp/d178926939ef4d9c975805222a10e3b9/view

## Description

This requirement is for 41 software-as-a-service (SaaS) platform provider licenses by NICE inContact. NICE inContact is a cloud-based contact center software platform used to manage customer interactions across voice, email, chat, and social media. Navy Recruiting Command (NRC) utilizes this service to assist chat agents with responses to inquiries from civilians who are looking for information about joining the Navy, quickly, easily and accurately.

## Publications

- May 20, 2026: Solicitation, due May 27, 2026 at 5:00 PM EDT. Notice d178926939ef4d9c975805222a10e3b9. https://sam.gov/workspace/contract/opp/d178926939ef4d9c975805222a10e3b9/view

## Points of contact

- Bonnie Morris, bonnie.l.morris10.civ@us.navy.mil, 2156979654

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Source: SAM.gov Contract Opportunities bulk extract. Confirm deadlines on SAM.gov before responding. Cite https://abierto.us/opportunities/n0018926qd106.