# eAPPELAS HELPDESK SUPPORT Canonical: https://abierto.us/opportunities/mspb20240001 - Solicitation number: MSPB2024-0001 - Notice type: Solicitation - Status: Closed. Deadline was June 28, 2024 at 12:00 PM EDT - Department: Merit Systems Protection Board - Contracting office: MSPB Financial and Admin Management (413114) - NAICS: 541519 Other Computer Related Services - Product or service code: DG01 Support services for physical and wireless networks connecting equipment within the core data centers and work areas, connecting end users to the organization's broader networks, as well as Wide Area Network equipment, hardware and software directly connecting into data centers, offices and third parties. Support services which enable or distribute voice services through on-premise equipment including PBX, VoIP, voicemail and handsets. Also provides support for transport services for data and voice network circuits and associated access facilities and services; includes dedicated and virtual data networks and internet access. Support services for external (Outside Plant) physical communications infrastructure connecting to LAN/WAN end points. Mobile infrastructure support such as cabled communication network, cellular towers, repeaters, switching systems dedicated for cellular communication - Set-aside: Total small business set-aside - Place of performance: Washington, District of Columbia - County: District of Columbia (FIPS 11001). https://abierto.us/counties/district-of-columbia-dc-11001 - City: Washington. https://abierto.us/cities/washington-dc-1150000 - First posted: June 20, 2024 - Last posted: June 20, 2024 - SAM.gov: https://sam.gov/workspace/contract/opp/ba9fb6015cd841db9fedee2e000c382e/view ## Description The goal of this procurement is to supply two full-time Tyler Technologies Partner e-Appeal Help Desk Analyst III support staff to augment gaps in resources, technical expertise, and experience specific to the Tyler Application Platform (TAP) system, which is needed to meet the support needs of Agency staff and users of the e-Appeal system, to help the Agency meet performance measures reach critical Agency goals. The contractor must provide a certificate of partnership or a letter of certification from Tyler showing they are a current Tyler Technologies Platform Alliance "Ready Partner." The contractor must provide resumes for two full time (and up to three with the third available on a part time basis) Analyst III staff who have relevant certifications and/or expertise and experience with the Tyler Application Platform (TAP) system, to troubleshoot and resolve support requests from Agency Users, Appellants, Appellant Representatives, Agency Representatives, and other stakeholders. The Contractor shall provide qualified personnel to accomplish the requirements specified in the PWS. The Contractor shall efficiently and effectively manage the performance under this contract to ensure all the necessary experience, training, and expertise required to accomplish all tasks is employed. All quotes must be in accordance with the RFQ instructions and the Performace Work statement. ## Publications - June 20, 2024: Solicitation, due June 28, 2024 at 12:00 PM EDT. Notice ba9fb6015cd841db9fedee2e000c382e. https://sam.gov/workspace/contract/opp/ba9fb6015cd841db9fedee2e000c382e/view ## Points of contact - T. Jae Torres, thelma.torres@mspb.gov, 710-210-1495 --- Source: SAM.gov Contract Opportunities bulk extract. Confirm deadlines on SAM.gov before responding. Cite https://abierto.us/opportunities/mspb20240001.