# Customer Engagement Subscription

Canonical: https://abierto.us/opportunities/ja2025051260

- Solicitation number: JA-2025-05-1260
- Notice type: Justification
- Status: Awarded to Carahsoft Technology Corp.
- Department: Department of Homeland Security
- Agency: Transportation Security Administration
- Contracting office: Mission Essentials (70T050)
- NAICS: 541519 Other Computer Related Services
- Product or service code: DG10 Network services delivered as a service, by subscription, or service contract. Physical and wireless networks managed as a service connected to and from core data centers, work areas, and offices connecting end users to the organization's broader networks. Network services delivered in connection with other IaaS and PaaS services. Cloud based network management services and Software Defined Networks (SDN) accessed by service contract or subscriptions.
- Place of performance: Reston, Virginia
- County: Fairfax County (FIPS 51059). https://abierto.us/counties/fairfax-county-va-51059
- City: Reston. https://abierto.us/cities/reston-va-5166672
- First posted: September 2, 2025
- Last posted: September 2, 2025
- SAM.gov: https://sam.gov/workspace/contract/opp/ef59a9588c8842158462519b374c1090/view

## Description

In accordance with FAR 52.217-8, OPTION TO EXTEND SERVICES, the Transportation Security Administration (TSA) modified Task Order No. 70T05022F5500N002 to allow a six (6) month extension to Carahsoft Technology Corp, authorized reseller of Twilio, for a sole source of the Twilio customer engagement subscription that has the ability for customers to contact AskTSA through text messaging on both iOS and Android devices.

## Award on USAspending

- Recipient: Carahsoft Technology Corp. (UEI DT8KJHZXVJH5)
- Contract: NNG15SC27B
- Obligated: $0.00
- Competition: Full and Open Competition, 232 offers received
- Link: award number NNG15SC27B equals the contract number; awarding office not confirmed (medium confidence)
- Record: https://www.usaspending.gov/award/CONT_IDV_NNG15SC27B_8000/


## Publications

- September 2, 2025: Justification. Notice ef59a9588c8842158462519b374c1090. https://sam.gov/workspace/contract/opp/ef59a9588c8842158462519b374c1090/view

## Points of contact

- Lisa C. Hendrick, lisa.hendrick@tsa.dhs.gov, 5712274305
- Mark Landon, mark.landon@tsa.dhs.gov, 5712275169

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Source: SAM.gov Contract Opportunities bulk extract and USAspending.gov award data. Confirm deadlines on SAM.gov before responding. Cite https://abierto.us/opportunities/ja2025051260.