# Microsoft Unified Support (RFQ)

Canonical: https://abierto.us/opportunities/htc71125qd041

- Solicitation number: HTC711-25-Q-D041
- Notice type: Solicitation
- Status: Closed. Deadline was March 12, 2025 at 1:00 PM EDT
- Department: Department of Defense
- Agency: US Transportation Command (Ustranscom)
- Contracting office: Ustranscom-Aq (HTC711)
- NAICS: 541519 Other Computer Related Services
- Product or service code: DA01 Support services for activities involved with application development and support to include analysis, design, development, coding, testing, and release packaging, as well as support of off-the-shelf Business Applications.
- Place of performance: Scott AFB, Illinois
- County: St. Clair County (FIPS 17163). https://abierto.us/counties/st-clair-county-il-17163
- City: Scott AFB. https://abierto.us/cities/scott-afb-il-1768328
- First posted: February 27, 2025
- Last posted: February 27, 2025
- SAM.gov: https://sam.gov/workspace/contract/opp/78fd1061b68c436ca8ead44656481a7e/view

## Description

The purpose of this action is to renew our Microsoft Unified Support, through which the Government will obtain the following:

support account management, support for workshops and events, problem resolution support, rapid on-site support (if needed), software assurance conversion services, support assistance such as infrastructure support assistance and development support assistance, information services such as on-line website support, and subscriptions to various on-line tools.

These on-line tools include participation in Expert Roundtables, which provides customers with access to Microsoft program managers, developers and support professionals covering key areas of Microsoft technology, and the Microsoft Developer Network Subscription (MSDN). This provides access to an extensive collection of programming information, development toolkits and sample code libraries.

In addition, MSDN subscribers have access to the Microsoft Knowledge Base library for troubleshooting and diagnostic research. Microsoft Unified Support provides Customer Satisfaction Account Management (CSAM), telephonic Problem Resolution and Support Assistance, and specialized Microsoft engineering support to diagnose, analyze and resolve problems with Microsoft products used throughout the SDDC enterprise.

Premier support ensures all technical assistance is provided by US National Security Cleared personnel who have direct access to Microsoft Engineering Design Department to ensure escalated responses and if required Microsoft patch development to correct operational issues. This solicitation is open until March 12, 2025. If you have any questions, please see the contact information below:

Teneshia N. Cozart vi a email at Teneshia.n.cozart.civ@mail.mil

## Publications

- February 27, 2025: Solicitation, due March 12, 2025 at 1:00 PM EDT. Notice 78fd1061b68c436ca8ead44656481a7e. https://sam.gov/workspace/contract/opp/78fd1061b68c436ca8ead44656481a7e/view

## Points of contact

- Teneshia N. Cozart, teneshia.n.cozart.civ@mail.mil
- Chad S. Lindauer, chad.s.lindauer.civ@mail.mil

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Source: SAM.gov Contract Opportunities bulk extract. Confirm deadlines on SAM.gov before responding. Cite https://abierto.us/opportunities/htc71125qd041.