# CustomerX Pod 3 - Service Desk & System Monitoring

Canonical: https://abierto.us/opportunities/ht003824c0002

- Solicitation number: HT0038-24-C-0002
- Notice type: Award notice
- Status: Awarded to Ellumen, Inc. for $6,897,055.80
- Department: Department of Defense
- Agency: Defense Health Agency (Dha)
- Contracting office: Defense Health Agency (HT0038)
- County: District of Columbia (FIPS 11001). https://abierto.us/counties/district-of-columbia-dc-11001
- First posted: November 25, 2025
- Last posted: November 25, 2025
- SAM.gov: https://sam.gov/workspace/contract/opp/2edf7c7e0f7540798ff91e2386a4f184/view

## Description

CustomerX Pod 3 - Service Desk & System Monitoring Services for Joint Operations Management Information Systems (JOMIS) Program Management Office (PMO) modern products.

## Award on USAspending

- Recipient: Ellumen, Inc. (UEI RJJBQYVTU8A3)
- Contract: HT003824C0002, definitive contract
- Obligated: $6,852,055.80
- Competition: Full and Open Competition, 15 offers received
- Link: award number HT003824C0002 equals the contract number; same awarding office HT0038 (high confidence)
- Record: https://www.usaspending.gov/award/CONT_AWD_HT003824C0002_9700_-NONE-_-NONE-/


## Publications

- November 25, 2025: Award notice. Notice 2edf7c7e0f7540798ff91e2386a4f184. https://sam.gov/workspace/contract/opp/2edf7c7e0f7540798ff91e2386a4f184/view

## Points of contact

- Jena Bowman, jena.l.bowman.civ@health.mil
- Elizabeth M. Ruckwardt, elizabeth.m.ruckwardt.civ@health.mil

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Source: SAM.gov Contract Opportunities bulk extract and USAspending.gov award data. Confirm deadlines on SAM.gov before responding. Cite https://abierto.us/opportunities/ht003824c0002.