# Switchboard Operator Services & Call Center

Canonical: https://abierto.us/opportunities/ht001425r0015

- Solicitation number: HT001425R0015
- Notice type: Award notice (first published as solicitation)
- Status: Awarded to SHC-BGC JV LLC for $5,156,880.60
- Department: Department of Defense
- Agency: Defense Health Agency (Dha)
- Contracting office: Defense Health Agency (HT0014)
- NAICS: 561421 Telephone Answering Services
- Product or service code: Q802 Clerical Medical Support
- Set-aside: Service-disabled veteran-owned small business set-aside
- Place of performance: Bethesda, Maryland
- County: Montgomery County (FIPS 24031). https://abierto.us/counties/montgomery-county-md-24031
- City: Bethesda. https://abierto.us/cities/bethesda-md-2407125
- First posted: February 28, 2025
- Last posted: May 7, 2025
- SAM.gov: https://sam.gov/workspace/contract/opp/ce5705b75f1943bd8f29bb27191b1671/view

## Description

The purpose of this amendment is to execute the following:

Update the Performance Work Statement Update all the CLIN descriptions Provide answers to questions submitted in response to the solicitation //////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////// The posting of this amendment was delayed due SAM.gov downtime.

THE PURPOSE OF AMENDMENT 1 TO THIS SOLICITATION IS TO CHANGE THE NAICS FROM 561422 to 561421. ////////////////////////////////////////////////////////////////////////////////////// This requirement is to provide Hospital Telephone Switchboard Services and Call Center Support Services in support of Walter Reed National Military Medical Center (WRNMMC). Please see the solicitation document, the Performance Work Statement for further understanding of the requirement and completion criteria.

QUESTIONS MAY BE SUBMITTED UNTIL 9am FRIDAY, MARCH 7, 2025

## Award on USAspending

- Recipient: SHC-BGC JV LLC (UEI UXXHHJGC6QA7)
- Contract: HT001425P0080, purchase order
- Obligated: $2,058,107.50
- Competition: Competed Under SAP, 11 offers received
- Link: award number HT001425P0080 equals the contract number; same awarding office HT0014 (high confidence)
- Record: https://www.usaspending.gov/award/CONT_AWD_HT001425P0080_9700_-NONE-_-NONE-/


## Publications

- February 28, 2025: Solicitation, due March 14, 2025 at 9:00 AM EDT. Notice aef6ec3aaf7447d9b244cfba1093eba8. https://sam.gov/workspace/contract/opp/aef6ec3aaf7447d9b244cfba1093eba8/view
- March 6, 2025: Solicitation, due March 14, 2025 at 9:00 AM EDT. Notice e68ba10ce20147d1a3e2466a069a7c32. https://sam.gov/workspace/contract/opp/e68ba10ce20147d1a3e2466a069a7c32/view
- March 8, 2025: Solicitation, due March 14, 2025 at 9:00 AM EDT. Notice 2dc2b934d2a74214b09a6c2d50749a5f. https://sam.gov/workspace/contract/opp/2dc2b934d2a74214b09a6c2d50749a5f/view
- April 23, 2025: Solicitation, due March 14, 2025 at 9:00 AM EDT. Notice bbd547de7e1644a9a5483a22f62f0f7c. https://sam.gov/workspace/contract/opp/bbd547de7e1644a9a5483a22f62f0f7c/view
- April 23, 2025: Solicitation, due March 14, 2025 at 9:00 AM EDT. Notice fbd85992e8aa46c795bf902624b8a2ef. https://sam.gov/workspace/contract/opp/fbd85992e8aa46c795bf902624b8a2ef/view
- May 7, 2025: Award notice. Notice ce5705b75f1943bd8f29bb27191b1671. https://sam.gov/workspace/contract/opp/ce5705b75f1943bd8f29bb27191b1671/view

## Points of contact

- Michelle Priester, michelle.c.priester.civ@health.mil
- Miriam Railey, miriam.t.railey.civ@health.mil

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Source: SAM.gov Contract Opportunities bulk extract and USAspending.gov award data. Confirm deadlines on SAM.gov before responding. Cite https://abierto.us/opportunities/ht001425r0015.