# inTransition Contact (Call) Center

Canonical: https://abierto.us/opportunities/ht001125r0047

- Solicitation number: HT001125R0047
- Notice type: Solicitation (first published as presolicitation)
- Status: Closed. Deadline was August 28, 2025 at 10:00 AM EDT
- Department: Department of Defense
- Agency: Defense Health Agency (Dha)
- Contracting office: Defense Health Agency (HT0011)
- NAICS: 561422 Telemarketing Bureaus and Other Contact Centers
- Product or service code: R408 Program Management/Support Services
- Set-aside: Total small business set-aside
- Place of performance: Virginia
- First posted: April 29, 2025
- Last posted: August 8, 2025
- SAM.gov: https://sam.gov/workspace/contract/opp/ce4a30a8f30a4227b0e26f75510e04c5/view

## Description

Amendment 0002 is hereby issued to extend the proposal submission deadline to 28 August 2025 at 1000 EST. This amendment also: 1) incorporates questions received in response to HT001125R0047, 2) revises Attachment 1-PWS, 3) revises Attachment 2-Pricing Sheet, 4) revises Attachment 3-PWS 7.1.4 Personnel Quals, 5) revises Addendum to FAR 52.212-1 and FAR 52.212-2, 6) adds Attachment 6-Consent Letter and Attachment 7-Past Performance References, and 7) updates/adds applicable clauses. The Government is no longer accepting questions in response to HT001125R0047.

Amendment 0001 is hereby issued to extend the proposal submission deadline to 25 August 2025 at 1300 EST. The Government is no longer accepting questions in response to this solicitation. Responses to questions received by the deadline established in the solicitation will be issued via a separate amendment and posted herein. This is a Request for Proposals (RFP) for inTransition Contact Center Services. The RFP and attachments shall be reviewed in its entirery to ensure compliance.

Failure to comply will result in ineligibility for award. Refer to the Addendum to FAR 52.212-1 and Addendum to FAR 52.212-2 in the RFP for offeror instructions and evaluation criteria. THIS RFP IS NOT AN OPPORTUNITY TO SUBMIT STATEMENTS OF INTERESTS OR CAPABILITY. ONLY COMPLETE PROPOSALS WILL BE CONSIDERED FOR FURTHER REVIEW.

## Publications

- April 29, 2025: Presolicitation, due May 16, 2025 at 2:00 PM EDT. Notice 4f341a04025c4333a5ef1d3d19ff251b. https://sam.gov/workspace/contract/opp/4f341a04025c4333a5ef1d3d19ff251b/view
- May 5, 2025: Presolicitation, due May 16, 2025 at 2:00 PM EDT. Notice ee2448c5b7f248d0a21772c87a876fb5. https://sam.gov/workspace/contract/opp/ee2448c5b7f248d0a21772c87a876fb5/view
- July 10, 2025: Solicitation, due August 11, 2025 at 2:00 PM EDT. Notice 06973dd7beb64dbd9e62cbbaa51c0a90. https://sam.gov/workspace/contract/opp/06973dd7beb64dbd9e62cbbaa51c0a90/view
- July 28, 2025: Solicitation, due August 25, 2025 at 1:00 PM EDT. Notice b96be401df344c3baae7ca68b922253d. https://sam.gov/workspace/contract/opp/b96be401df344c3baae7ca68b922253d/view
- August 7, 2025: Solicitation, due August 28, 2025 at 10:00 AM EDT. Notice b629717bdab24f96be85f979ec82aefb. https://sam.gov/workspace/contract/opp/b629717bdab24f96be85f979ec82aefb/view
- August 8, 2025: Solicitation, due August 28, 2025 at 10:00 AM EDT. Notice ce4a30a8f30a4227b0e26f75510e04c5. https://sam.gov/workspace/contract/opp/ce4a30a8f30a4227b0e26f75510e04c5/view

## Points of contact

- Crystal Randolph, crystal.d.randolph.civ@health.mil, 7036812065
- Vicki L. Whiteman, vicki.l.whiteman.civ@health.mil, 7036812067

---
Source: SAM.gov Contract Opportunities bulk extract. Confirm deadlines on SAM.gov before responding. Cite https://abierto.us/opportunities/ht001125r0047.