# GLOBAL NURSE ADVICE LINE RFI/ INDUSTRY DAY Canonical: https://abierto.us/opportunities/ht001124rfi0196 - Solicitation number: HT0011-24-RFI-0196 - Notice type: Special notice - Status: Closed. Deadline was May 23, 2025 at 3:00 PM EDT - Department: Department of Defense - Agency: Defense Health Agency (Dha) - Contracting office: Defense Health Agency (HT0011) - NAICS: 621999 All Other Miscellaneous Ambulatory Health Care Services - Product or service code: Q401 Nursing - Place of performance: Virginia - County: Fairfax County (FIPS 51059). https://abierto.us/counties/fairfax-county-va-51059 - First posted: March 14, 2024 - Last posted: April 18, 2025 - SAM.gov: https://sam.gov/workspace/contract/opp/7e884a6b919e4698b9ba46781f8b013d/view ## Description **Title:** Pre-Solicitation Notice for Global Nurse Advice Line- Next Generation (GNAL-NG) **Solicitation Number:** **HT001125R0044 Agency:** Defense Health Agency (DHA) **Proposed Issue Date:** 25 April 2025 1. Description of the Requirement The GNAL-NG is a service available to eligible Military Health System (MHS) beneficiaries. The GNAL-NG contractor provides access to telehealth registered nurses for triage services, self-care advice, and general health inquiries 24 hours a day, 7 days a week. The contractor also provides customer service and care coordination services, including provider locator support, specified Military Medical Treatment Facility (MTF) appointing services including patient demographic verification and updates, Active-Duty Service Member (ADSM) urgent care referral submissions, and customized MTF transfers to support MTF capabilities. The government anticipates awarding a single award contract based on a best value trade-off approach that considers Technical Approach +Sub-Factors, Management Plan, Key Personnel, Small Business Participation Plan, Past Performance, and Price. 2. Format and Instructions for Proposal Submission Offerors must submit proposals in accordance with the RFP instructions to ensure compliance, consistency, and efficient evaluation. Proposals that do not adhere to the specified format may be deemed non-compliant and may not be evaluated. Each volume must be clearly labeled with the solicitation number, offeror’s name, and the volume title on the cover page. 3. Compliance and Completeness Requirements Offerors are advised that the following will be strictly enforced: Each volume must be paginated. **Completeness:** •Proposals must address all RFP requirements outlined in FAR 52.212-1 (Instructions to Offerors). •Failure to include required information may result in a determination of non-responsiveness. •Do not include pricing information in volumes other than the Price Proposal. **Compliance with Submission Instructions:** •Submit proposals via the designated electronic submission platform by the due date and time specified in the solicitation. •Late proposals will not be considered, except as permitted under FAR 15.208. 4. Volume Access and Evaluation Process Technical Evaluation Team: Will evaluate the Technical Proposals for technical capability (effectiveness of approach and understanding of the requirements) and proposal risk. The government will be requiring an oral presentation for the Technical evaluation criteria- the offeror shall be prepared to present live during a TEAMS meeting. **Management Plan:** Will evaluation the proposed management and transition in approach. **Key Personnel Team:** Will evaluate proposed key personnel for adherence with qualification requirements Small Business Team: Will evaluate Small Business Subcontracting Plans for adherence to small business participation goals. **Past Performance Team:** Will evaluate the recency, relevancy, and quality of submitted Past Performance references. **Price Evaluation Team:** Will evaluate Price Proposals for reasonableness, completeness, and balance. 5. Proposal Preparation Guidance Clearly address technical requirements specified in the FAR 52.212-1 Instructions to Offerors and FAR 52.212-2 Evaluations, and their Addendums. **Disclaimer:** This is a pre-solicitation notice and does not constitute a Request for Proposal (RFP). Interested parties should monitor SAM.gov for the official solicitation and further updates. 6. Communication during the Pre-Solicitation through Award guidance This notice establishes strict communication protocols for the pre-solicitation phase through award of this procurement. To ensure fairness and transparency, all communication with government personnel involved in this procurement process – including but not limited to project managers, evaluators, and decision-makers – is strictly prohibited. All inquiries and correspondence must be directed solely through the Contracting Officer, Ms. Nakaura Yusuf, at Nakaura.yusuf.civ@health.mil. Any attempt to contact or influence government personnel outside of this designated channel will be considered a breach of procurement integrity and may result in: Immediate disqualification of your proposal Removal of your organization from consideration for this and future procurements Your cooperation in maintaining the integrity of this procurement process is expected and appreciated. **Contracting Officer:** Nakaura Yusuf nakaura.yusuf.civ@health.mil (703) 681-5821 ## Publications - March 14, 2024: Special notice, due April 19, 2024 at 3:00 PM EDT. Notice 99c1e050fadc40dab6859b58e5e05223. https://sam.gov/workspace/contract/opp/99c1e050fadc40dab6859b58e5e05223/view - May 9, 2024: Special notice, due May 31, 2024 at 3:00 PM EDT. Notice 57f5f4a7bb9b40cd8a0cd10932bcf8e6. https://sam.gov/workspace/contract/opp/57f5f4a7bb9b40cd8a0cd10932bcf8e6/view - May 9, 2024: Special notice, due May 31, 2024 at 3:00 PM EDT. Notice 7785efab641440b4ac6dbc6c463e0779. https://sam.gov/workspace/contract/opp/7785efab641440b4ac6dbc6c463e0779/view - May 21, 2024: Special notice, due May 31, 2024 at 3:00 PM EDT. Notice 7a6ac2355b8242e1a8adaccc91493f3a. https://sam.gov/workspace/contract/opp/7a6ac2355b8242e1a8adaccc91493f3a/view - May 23, 2024: Special notice, due May 31, 2024 at 3:00 PM EDT. Notice b9223f35b7a342cf846d420891008964. https://sam.gov/workspace/contract/opp/b9223f35b7a342cf846d420891008964/view - June 20, 2024: Special notice, due May 31, 2024 at 3:00 PM EDT. Notice 835da83917e048a9b8bc6239c7f1e761. https://sam.gov/workspace/contract/opp/835da83917e048a9b8bc6239c7f1e761/view - June 20, 2024: Special notice, due May 31, 2024 at 3:00 PM EDT. Notice cf23338faf0247bd9cf9713900381939. https://sam.gov/workspace/contract/opp/cf23338faf0247bd9cf9713900381939/view - July 11, 2024: Special notice, due May 31, 2024 at 3:00 PM EDT. Notice 5a34c16eae044029aa3766da5cec7904. https://sam.gov/workspace/contract/opp/5a34c16eae044029aa3766da5cec7904/view - July 11, 2024: Special notice, due May 31, 2024 at 3:00 PM EDT. Notice fd51ff0129e8457998dc4239f1e67e47. https://sam.gov/workspace/contract/opp/fd51ff0129e8457998dc4239f1e67e47/view - July 19, 2024: Special notice, due May 31, 2024 at 3:00 PM EDT. Notice 5d3954a01cc94e9db681fb60992c9ce6. https://sam.gov/workspace/contract/opp/5d3954a01cc94e9db681fb60992c9ce6/view - August 13, 2024: Special notice, due May 31, 2024 at 3:00 PM EDT. Notice 76c8c48017dd4e2aa68eea84022f8ca6. https://sam.gov/workspace/contract/opp/76c8c48017dd4e2aa68eea84022f8ca6/view - August 13, 2024: Special notice, due May 31, 2024 at 3:00 PM EDT. Notice aa52672523224f6f9c8788cf216429f9. https://sam.gov/workspace/contract/opp/aa52672523224f6f9c8788cf216429f9/view - August 14, 2024: Special notice, due May 31, 2024 at 3:00 PM EDT. Notice 36eb76b1180d4238b81e6b3f1c6cb04b. https://sam.gov/workspace/contract/opp/36eb76b1180d4238b81e6b3f1c6cb04b/view - October 10, 2024: Special notice, due May 31, 2024 at 3:00 PM EDT. Notice 366238a8ce0a446688feccbaa43a9c1a. https://sam.gov/workspace/contract/opp/366238a8ce0a446688feccbaa43a9c1a/view - October 10, 2024: Special notice, due May 31, 2024 at 3:00 PM EDT. Notice 9ed1e5543ba54913b54661715698cc0e. https://sam.gov/workspace/contract/opp/9ed1e5543ba54913b54661715698cc0e/view - October 10, 2024: Special notice, due May 31, 2024 at 3:00 PM EDT. Notice dc49079cdc4342d5b4bda0b8ffb201cd. https://sam.gov/workspace/contract/opp/dc49079cdc4342d5b4bda0b8ffb201cd/view - April 18, 2025: Special notice, due May 23, 2025 at 3:00 PM EDT. Notice 5d72d6a4f00848caa3557323540b4669. https://sam.gov/workspace/contract/opp/5d72d6a4f00848caa3557323540b4669/view - April 18, 2025: Special notice, due May 23, 2025 at 3:00 PM EDT. Notice 7e884a6b919e4698b9ba46781f8b013d. https://sam.gov/workspace/contract/opp/7e884a6b919e4698b9ba46781f8b013d/view ## Points of contact - Nakaura C Yusuf, nakaura.c.yusuf.civ@health.mil, 7036815821 - Theophilus Agyare, theophilus.o.agyare.civ@health.mil --- Source: SAM.gov Contract Opportunities bulk extract. Confirm deadlines on SAM.gov before responding. Cite https://abierto.us/opportunities/ht001124rfi0196.