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The attached \"DRAFT\" Performance Work Statement (PWS) details the current program’s tasks required to meet the Government’s objectives and satisfactorily accomplish the GNAL requirement; however, the Government may consider issuance of a Statement of Objectives (SOO) in lieu of a PWS. The Government anticipates the following High-Level Objectives (HLO) for this requirement: Multimodal Call Center Operations to include mobile application, webchat, video conferencing. Telehealth Registered Nurse triage Medical Care coordination Medical appointment and care coordination services in the Military Healthcare System’s GENESIS electronic health record Medical Administrative capabilities for recording, care coordination, and eligibility verification The Acquisition Plan for this effort has NOT been finalized and this is NOT a Request for Proposal. In accordance with Federal Acquisition Regulation (FAR) 15.201, responses to this notice are not offers and cannot be accepted by the Government to form a binding contract. Contractors responding to this request are advised that participation does NOT ensure opportunities for future solicitations or contract awards The Government will NOT reimburse any Contractor or individual for any expenses associated with preparation or participation in this RFI or Industry Day. Proprietary information should not be included in the RFI response. The Government expects to conduct an Industry Day for the GNAL requirement. The Industry Day details will be published on the System for Award Management (SAM) at SAM.gov/Home The North American Industrial Classification (NAICS) code for this acquisition is 541990 – All Other Professional, Scientific, and Technical Services with a Size Standard of $19.5M. In accordance with FAR 9.6, Contractor Team Arrangements (CTAs) are acceptable. In responding to the below questions, please explain in detail any teaming arrangements and how your team could meet the GNAL requirements. Contractors will be required to be registered through the System for Award Management (SAM) at SAM.gov/Home to be eligible for award of Government contracts. Responses to this RFI are due by 3:00 PM ET on April 19, 2024. The response to this request for information is limited to no more than 12 pages (8.5x11 inches), single spaced, 12pt font, in MS Word document or Rich Text File format and should include the following: Specific information about your company. If submitting a team response, please include the requested information for all companies on the team. 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All questions, comments, and suggestions should be sent via an e-mail to Ms. Nakaura Yusuf (nakaura.c.yusuf.civ@health.mil), Procuring Contracting Officer (PCO) and Mr. Scott Brown (scott.a.brown254.civ@health.mil), Program Manager (PM).","origin":"extract"},"notice_type":{"code":"s","label":"Special Notice"},"schema_version":1,"solicitation_number":"HT0011-24-RFI-0196","place_of_performance":{"zip":"22042","state":{"code":"VA"},"country":{"code":"USA"}},"product_service_code":"Q401"},{"dates":{"posted":"2024-05-09","response_deadline":{"raw":"2024-05-31T15:00:00-04:00","utc":"2024-05-31T19:00:00Z","date":"2024-05-31","time":"15:00:00","utc_offset_seconds":-14400}},"links":{"sam":"https://sam.gov/workspace/contract/opp/57f5f4a7bb9b40cd8a0cd10932bcf8e6/view"},"naics":{"codes":["541990"],"primary":"541990"},"title":"GLOBAL NURSE ADVICE LINE RFI/ INDUSTRY DAY","agency":{"office":{"code":"HT0011","name":"DEFENSE HEALTH AGENCY"},"subtier":{"code":"97DH","name":"DEFENSE HEALTH AGENCY (DHA)"},"department":{"code":"097","name":"DEPT OF DEFENSE"},"office_address":{"zip":"22042","city":"FALLS CHURCH","state":"VA","country":"USA"},"organization_type":"OFFICE"},"status":{"active":false,"archive_date":"2024-06-15","archive_type":"auto15"},"contacts":[{"name":"Nakaura C Yusuf","role":"primary","email":"nakaura.c.yusuf.civ@health.mil","phone":"7036815821"},{"name":"Robert Leblanc","role":"secondary","email":"robert.e.leblanc6.civ@health.mil","phone":"7036811790"}],"base_type":{"code":"s","label":"Special Notice"},"notice_id":"57f5f4a7bb9b40cd8a0cd10932bcf8e6","provenance":{"extract":{"url":"https://s3.amazonaws.com/falextracts/Contract%20Opportunities/Archived%20Data/FY2024_archived_opportunities.csv","etag":"\"d582488fe153a9f11bf629913d176ffc-137\"","fetched_at":"2026-09-16T19:07:39.720164Z","row_sha256":"7c4f84279b46a24a298aa1b2d00bc8cec298aaa73388dac46237d2dd0da11a2a","last_modified":"2026-09-13T14:47:40Z"},"updated_at":"2026-09-16T19:07:39.720164Z","first_seen_at":"2026-09-16T19:07:39.720164Z"},"description":{"text":"DEFENSE HEALTH HEADQUARTERS (DHHQ) Request for Information (RFI) and Industry Day HT0011-24-RFI-0196 (RFI) DHA-S/ DAD A&S/ PMO-EMS Global Nurse Advice Line (GNAL) Special Notice Request for Information (RFI) – Global Nurse Advice Line (GNAL) The Defense Health Agency, Contracting Activity, Professional Services – Contracting Division (PS-CD) is conducting market research to identify potential Contractors that may possess the expertise, capabilities, and experience to meet the Global Nurse Advice Line (GNAL) requirements. 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In accordance with Federal Acquisition Regulation (FAR) 15.201, responses to this notice are not offers and cannot be accepted by the Government to form a binding contract. Contractors responding to this request are advised that participation does NOT ensure opportunities for future solicitations or contract awards The Government will NOT reimburse any Contractor or individual for any expenses associated with preparation or participation in this RFI or Industry Day. Proprietary information should not be included in the RFI response. The Government expects to conduct an Industry Day for the GNAL requirement. The Industry Day details will be published on the System for Award Management (SAM) at SAM.gov/Home The North American Industrial Classification (NAICS) code for this acquisition is 541990 – All Other Professional, Scientific, and Technical Services with a Size Standard of $19.5M. In accordance with FAR 9.6, Contractor Team Arrangements (CTAs) are acceptable. 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The attached \"DRAFT\" Performance Work Statement (PWS) details the current program’s tasks required to meet the Government’s objectives and satisfactorily accomplish the GNAL requirement; however, the Government may consider issuance of a Statement of Objectives (SOO) in lieu of a PWS. The Government anticipates the following High-Level Objectives (HLO) for this requirement: Multimodal Call Center Operations to include mobile application, webchat, video conferencing. Telehealth Registered Nurse triage Medical Care coordination Medical appointment and care coordination services in the Military Healthcare System’s GENESIS electronic health record Medical Administrative capabilities for recording, care coordination, and eligibility verification The Acquisition Plan for this effort has NOT been finalized and this is NOT a Request for Proposal. In accordance with Federal Acquisition Regulation (FAR) 15.201, responses to this notice are not offers and cannot be accepted by the Government to form a binding contract. Contractors responding to this request are advised that participation does NOT ensure opportunities for future solicitations or contract awards The Government will NOT reimburse any Contractor or individual for any expenses associated with preparation or participation in this RFI or Industry Day. Proprietary information should not be included in the RFI response. The Government expects to conduct an Industry Day for the GNAL requirement. The Industry Day details will be published on the System for Award Management (SAM) at SAM.gov/Home The North American Industrial Classification (NAICS) code for this acquisition is 541990 – All Other Professional, Scientific, and Technical Services with a Size Standard of $19.5M. In accordance with FAR 9.6, Contractor Team Arrangements (CTAs) are acceptable. In responding to the below questions, please explain in detail any teaming arrangements and how your team could meet the GNAL requirements. Contractors will be required to be registered through the System for Award Management (SAM) at SAM.gov/Home to be eligible for award of Government contracts. Responses to this RFI are due by 3:00 PM ET on April 19, 2024. The response to this request for information is limited to no more than 12 pages (8.5x11 inches), single spaced, 12pt font, in MS Word document or Rich Text File format and should include the following: Specific information about your company. If submitting a team response, please include the requested information for all companies on the team. Company Name Point of contact (POC) Address POC Phone Number POC email address Business Type (e.g., Large Business, Small Business, Small Disadvantaged Business, 8(a), HUBZone, Woman-owned Small Business, Service-Disabled Veteran-owned Small Business, Veteran-owned Small Business) for NAICS 541990. Evidence that your company/team has the capability to perform similar scope of work of this magnitude, size, and complexity. Responses to Attachment A – GNAL RFI Questions. All questions, comments, and suggestions should be sent via an e-mail to Ms. Nakaura Yusuf (nakaura.c.yusuf.civ@health.mil), Procuring Contracting Officer (PCO) and Mr. Scott Brown (scott.a.brown254.civ@health.mil), Program Manager (PM).","origin":"extract"},"notice_type":{"code":"s","label":"Special Notice"},"schema_version":1,"solicitation_number":"HT0011-24-RFI-0196","place_of_performance":{"zip":"22042","state":{"code":"VA"},"country":{"code":"USA"}},"product_service_code":"Q401"},{"dates":{"posted":"2024-05-21","response_deadline":{"raw":"2024-05-31T15:00:00-04:00","utc":"2024-05-31T19:00:00Z","date":"2024-05-31","time":"15:00:00","utc_offset_seconds":-14400}},"links":{"sam":"https://sam.gov/workspace/contract/opp/7a6ac2355b8242e1a8adaccc91493f3a/view"},"naics":{"codes":["541990"],"primary":"541990"},"title":"GLOBAL NURSE ADVICE LINE RFI/ INDUSTRY DAY","agency":{"office":{"code":"HT0011","name":"DEFENSE HEALTH AGENCY"},"subtier":{"code":"97DH","name":"DEFENSE HEALTH AGENCY (DHA)"},"department":{"code":"097","name":"DEPT OF DEFENSE"},"office_address":{"zip":"22042","city":"FALLS CHURCH","state":"VA","country":"USA"},"organization_type":"OFFICE"},"status":{"active":false,"archive_date":"2024-06-15","archive_type":"auto15"},"contacts":[{"name":"Nakaura C Yusuf","role":"primary","email":"nakaura.c.yusuf.civ@health.mil","phone":"7036815821"},{"name":"Robert Leblanc","role":"secondary","email":"robert.e.leblanc6.civ@health.mil","phone":"7036811790"}],"base_type":{"code":"s","label":"Special Notice"},"notice_id":"7a6ac2355b8242e1a8adaccc91493f3a","provenance":{"extract":{"url":"https://s3.amazonaws.com/falextracts/Contract%20Opportunities/Archived%20Data/FY2024_archived_opportunities.csv","etag":"\"d582488fe153a9f11bf629913d176ffc-137\"","fetched_at":"2026-09-16T19:07:39.720164Z","row_sha256":"761e88d64fa55188d8cce4ff39135df47af8216444a3f495fd84129a128b0ad3","last_modified":"2026-09-13T14:47:40Z"},"updated_at":"2026-09-16T19:07:39.720164Z","first_seen_at":"2026-09-16T19:07:39.720164Z"},"description":{"text":"DEFENSE HEALTH HEADQUARTERS (DHHQ) Request for Information (RFI) and Industry Day HT0011-24-RFI-0196 (RFI) DHA-S/ DAD A&S/ PMO-EMS Global Nurse Advice Line (GNAL) Special Notice Request for Information (RFI) – Global Nurse Advice Line (GNAL) The Defense Health Agency, Contracting Activity, Professional Services – Contracting Division (PS-CD) is conducting market research to identify potential Contractors that may possess the expertise, capabilities, and experience to meet the Global Nurse Advice Line (GNAL) requirements. The attached \"DRAFT\" Performance Work Statement (PWS) details the current program’s tasks required to meet the Government’s objectives and satisfactorily accomplish the GNAL requirement; however, the Government may consider issuance of a Statement of Objectives (SOO) in lieu of a PWS. The Government anticipates the following High-Level Objectives (HLO) for this requirement: Multimodal Call Center Operations to include mobile application, webchat, video conferencing. Telehealth Registered Nurse triage Medical Care coordination Medical appointment and care coordination services in the Military Healthcare System’s GENESIS electronic health record Medical Administrative capabilities for recording, care coordination, and eligibility verification The Acquisition Plan for this effort has NOT been finalized and this is NOT a Request for Proposal. In accordance with Federal Acquisition Regulation (FAR) 15.201, responses to this notice are not offers and cannot be accepted by the Government to form a binding contract. Contractors responding to this request are advised that participation does NOT ensure opportunities for future solicitations or contract awards The Government will NOT reimburse any Contractor or individual for any expenses associated with preparation or participation in this RFI or Industry Day. Proprietary information should not be included in the RFI response. The Government expects to conduct an Industry Day for the GNAL requirement. The Industry Day details will be published on the System for Award Management (SAM) at SAM.gov/Home The North American Industrial Classification (NAICS) code for this acquisition is 541990 – All Other Professional, Scientific, and Technical Services with a Size Standard of $19.5M. In accordance with FAR 9.6, Contractor Team Arrangements (CTAs) are acceptable. In responding to the below questions, please explain in detail any teaming arrangements and how your team could meet the GNAL requirements. Contractors will be required to be registered through the System for Award Management (SAM) at SAM.gov/Home to be eligible for award of Government contracts. Responses to this RFI are due by 3:00 PM ET on April 19, 2024. The response to this request for information is limited to no more than 12 pages (8.5x11 inches), single spaced, 12pt font, in MS Word document or Rich Text File format and should include the following: Specific information about your company. If submitting a team response, please include the requested information for all companies on the team. Company Name Point of contact (POC) Address POC Phone Number POC email address Business Type (e.g., Large Business, Small Business, Small Disadvantaged Business, 8(a), HUBZone, Woman-owned Small Business, Service-Disabled Veteran-owned Small Business, Veteran-owned Small Business) for NAICS 541990. Evidence that your company/team has the capability to perform similar scope of work of this magnitude, size, and complexity. Responses to Attachment A – GNAL RFI Questions. All questions, comments, and suggestions should be sent via an e-mail to Ms. Nakaura Yusuf (nakaura.c.yusuf.civ@health.mil), Procuring Contracting Officer (PCO) and Mr. Scott Brown (scott.a.brown254.civ@health.mil), Program Manager (PM).","origin":"extract"},"notice_type":{"code":"s","label":"Special Notice"},"schema_version":1,"solicitation_number":"HT0011-24-RFI-0196","place_of_performance":{"zip":"22042","state":{"code":"VA"},"country":{"code":"USA"}},"product_service_code":"Q401"},{"dates":{"posted":"2024-05-23","response_deadline":{"raw":"2024-05-31T15:00:00-04:00","utc":"2024-05-31T19:00:00Z","date":"2024-05-31","time":"15:00:00","utc_offset_seconds":-14400}},"links":{"sam":"https://sam.gov/workspace/contract/opp/b9223f35b7a342cf846d420891008964/view"},"naics":{"codes":["541990"],"primary":"541990"},"title":"GLOBAL NURSE ADVICE LINE RFI/ INDUSTRY DAY","agency":{"office":{"code":"HT0011","name":"DEFENSE HEALTH AGENCY"},"subtier":{"code":"97DH","name":"DEFENSE HEALTH AGENCY (DHA)"},"department":{"code":"097","name":"DEPT OF DEFENSE"},"office_address":{"zip":"22042","city":"FALLS CHURCH","state":"VA","country":"USA"},"organization_type":"OFFICE"},"status":{"active":false,"archive_date":"2024-06-15","archive_type":"auto15"},"contacts":[{"name":"Nakaura C Yusuf","role":"primary","email":"nakaura.c.yusuf.civ@health.mil","phone":"7036815821"},{"name":"Robert Leblanc","role":"secondary","email":"robert.e.leblanc6.civ@health.mil","phone":"7036811790"}],"base_type":{"code":"s","label":"Special Notice"},"notice_id":"b9223f35b7a342cf846d420891008964","provenance":{"extract":{"url":"https://s3.amazonaws.com/falextracts/Contract%20Opportunities/Archived%20Data/FY2024_archived_opportunities.csv","etag":"\"d582488fe153a9f11bf629913d176ffc-137\"","fetched_at":"2026-09-16T19:07:39.720164Z","row_sha256":"2e2c96ab4db074f823049e6f7d407fac776cea83a5fc25ecba2dd81c8b1b5c05","last_modified":"2026-09-13T14:47:40Z"},"updated_at":"2026-09-16T19:07:39.720164Z","first_seen_at":"2026-09-16T19:07:39.720164Z"},"description":{"text":"DEFENSE HEALTH HEADQUARTERS (DHHQ) Request for Information (RFI) and Industry Day HT0011-24-RFI-0196 (RFI) DHA-S/ DAD A&S/ PMO-EMS Global Nurse Advice Line (GNAL) Special Notice Request for Information (RFI) – Global Nurse Advice Line (GNAL) This document is issued in connection with the Defense Health Agency (DHA) RFI No. HT0011-24-RFI-0196 – Global Nurse Advice Line RFI to outline details pertaining to the upcoming Global Nurse Advice Line (GNAL) Reverse Industry Day. This Reverse Industry Day will be held virtually via Microsoft Teams on June 4-6, 2024. As the DHA evolves, DHA Health Care Operations is seeking ways to become more innovative, entrepreneurial, supportive, and flexible in delivering care to TRICARE beneficiaries—with the aim of improving health and building readiness anytime, anywhere, always. This Reverse Industry Day will support these goals by providing industry with an opportunity to share ideas pertaining to the GNAL program with a focus in the following areas: Multimodal Call Center Operations to include mobile application, webchat, and video conferencing Telehealth Registered Nurse triage Medical Care coordination and administrative capabilities to include recording and eligibility verification Integration of Medical appointment and care coordination services with the MHS GENESIS electronic health record Efficient data analytics, reporting, and decision support tools The Acquisition Plan for this effort has NOT been finalized and this is NOT a Request for Proposal. In accordance with Federal Acquisition Regulation (FAR) 15.201, responses to this notice are not offers and cannot be accepted by the Government to form a binding contract. Contractors responding to this request are advised that participation does NOT ensure opportunities for future solicitations or contract awards The Government will NOT reimburse any Contractor or individual for any expenses associated with preparation or participation in this RFI or Industry Day. Proprietary information should not be included in the RFI response. The Government expects to conduct an Industry Day for the GNAL requirement. The Industry Day details will be published on the System for Award Management (SAM) at SAM.gov/Home The North American Industrial Classification (NAICS) code for this acquisition is 541990 – All Other Professional, Scientific, and Technical Services with a Size Standard of $19.5M. In accordance with FAR 9.6, Contractor Team Arrangements (CTAs) are acceptable. In responding to the below questions, please explain in detail any teaming arrangements and how your team could meet the GNAL requirements. Contractors will be required to be registered through the System for Award Management (SAM) at SAM.gov/Home to be eligible for award of Government contracts. Responses to this RFI are due by 3:00 PM ET on April 19, 2024. The response to this request for information is limited to no more than 12 pages (8.5x11 inches), single spaced, 12pt font, in MS Word document or Rich Text File format and should include the following: Specific information about your company. If submitting a team response, please include the requested information for all companies on the team. Company Name Point of contact (POC) Address POC Phone Number POC email address Business Type (e.g., Large Business, Small Business, Small Disadvantaged Business, 8(a), HUBZone, Woman-owned Small Business, Service-Disabled Veteran-owned Small Business, Veteran-owned Small Business) for NAICS 541990. Evidence that your company/team has the capability to perform similar scope of work of this magnitude, size, and complexity. Responses to Attachment A – GNAL RFI Questions. All questions, comments, and suggestions should be sent via an e-mail to Ms. Nakaura Yusuf (nakaura.c.yusuf.civ@health.mil), Procuring Contracting Officer (PCO) and Mr. Scott Brown (scott.a.brown254.civ@health.mil), Program Manager (PM).","origin":"extract"},"notice_type":{"code":"s","label":"Special Notice"},"schema_version":1,"solicitation_number":"HT0011-24-RFI-0196","place_of_performance":{"zip":"22042","state":{"code":"VA"},"country":{"code":"USA"}},"product_service_code":"Q401"},{"dates":{"posted":"2024-06-20","response_deadline":{"raw":"2024-05-31T15:00:00-04:00","utc":"2024-05-31T19:00:00Z","date":"2024-05-31","time":"15:00:00","utc_offset_seconds":-14400}},"links":{"sam":"https://sam.gov/workspace/contract/opp/835da83917e048a9b8bc6239c7f1e761/view"},"naics":{"codes":["541990"],"primary":"541990"},"title":"GLOBAL NURSE ADVICE LINE RFI/ INDUSTRY DAY","agency":{"office":{"code":"HT0011","name":"DEFENSE HEALTH AGENCY"},"subtier":{"code":"97DH","name":"DEFENSE HEALTH AGENCY (DHA)"},"department":{"code":"097","name":"DEPT OF DEFENSE"},"office_address":{"zip":"22042","city":"FALLS CHURCH","state":"VA","country":"USA"},"organization_type":"OFFICE"},"status":{"active":false,"archive_date":"2024-06-20","archive_type":"auto_custom"},"contacts":[{"name":"Nakaura C Yusuf","role":"primary","email":"nakaura.c.yusuf.civ@health.mil","phone":"7036815821"},{"name":"Robert Leblanc","role":"secondary","email":"robert.e.leblanc6.civ@health.mil","phone":"7036811790"}],"base_type":{"code":"s","label":"Special Notice"},"notice_id":"835da83917e048a9b8bc6239c7f1e761","provenance":{"extract":{"url":"https://s3.amazonaws.com/falextracts/Contract%20Opportunities/Archived%20Data/FY2024_archived_opportunities.csv","etag":"\"d582488fe153a9f11bf629913d176ffc-137\"","fetched_at":"2026-09-16T19:07:39.720164Z","row_sha256":"dece13c281c4a3e663779215ef337b1331bffb54b87f4eac4c8fbd39a82cc468","last_modified":"2026-09-13T14:47:40Z"},"updated_at":"2026-09-16T19:07:39.720164Z","first_seen_at":"2026-09-16T19:07:39.720164Z"},"description":{"text":"DEFENSE HEALTH HEADQUARTERS (DHHQ) Request for Information (RFI) and Industry Day HT0011-24-RFI-0196 (RFI) DHA-S/ DAD A&S/ PMO-EMS Global Nurse Advice Line (GNAL) Special Notice Request for Information (RFI) – Global Nurse Advice Line (GNAL) This document is issued in connection with the Defense Health Agency (DHA) RFI No. HT0011-24-RFI-0196 – Global Nurse Advice Line RFI to outline details pertaining to the upcoming Global Nurse Advice Line (GNAL) Reverse Industry Day. This Reverse Industry Day will be held virtually via Microsoft Teams on June 4-6, 2024. As the DHA evolves, DHA Health Care Operations is seeking ways to become more innovative, entrepreneurial, supportive, and flexible in delivering care to TRICARE beneficiaries—with the aim of improving health and building readiness anytime, anywhere, always. This Reverse Industry Day will support these goals by providing industry with an opportunity to share ideas pertaining to the GNAL program with a focus in the following areas: Multimodal Call Center Operations to include mobile application, webchat, and video conferencing Telehealth Registered Nurse triage Medical Care coordination and administrative capabilities to include recording and eligibility verification Integration of Medical appointment and care coordination services with the MHS GENESIS electronic health record Efficient data analytics, reporting, and decision support tools The Acquisition Plan for this effort has NOT been finalized and this is NOT a Request for Proposal. In accordance with Federal Acquisition Regulation (FAR) 15.201, responses to this notice are not offers and cannot be accepted by the Government to form a binding contract. Contractors responding to this request are advised that participation does NOT ensure opportunities for future solicitations or contract awards The Government will NOT reimburse any Contractor or individual for any expenses associated with preparation or participation in this RFI or Industry Day. Proprietary information should not be included in the RFI response. The Government expects to conduct an Industry Day for the GNAL requirement. The Industry Day details will be published on the System for Award Management (SAM) at SAM.gov/Home The North American Industrial Classification (NAICS) code for this acquisition is 541990 – All Other Professional, Scientific, and Technical Services with a Size Standard of $19.5M. In accordance with FAR 9.6, Contractor Team Arrangements (CTAs) are acceptable. In responding to the below questions, please explain in detail any teaming arrangements and how your team could meet the GNAL requirements. Contractors will be required to be registered through the System for Award Management (SAM) at SAM.gov/Home to be eligible for award of Government contracts. Responses to this RFI are due by 3:00 PM ET on April 19, 2024. The response to this request for information is limited to no more than 12 pages (8.5x11 inches), single spaced, 12pt font, in MS Word document or Rich Text File format and should include the following: Specific information about your company. If submitting a team response, please include the requested information for all companies on the team. Company Name Point of contact (POC) Address POC Phone Number POC email address Business Type (e.g., Large Business, Small Business, Small Disadvantaged Business, 8(a), HUBZone, Woman-owned Small Business, Service-Disabled Veteran-owned Small Business, Veteran-owned Small Business) for NAICS 541990. Evidence that your company/team has the capability to perform similar scope of work of this magnitude, size, and complexity. Responses to Attachment A – GNAL RFI Questions. All questions, comments, and suggestions should be sent via an e-mail to Ms. Nakaura Yusuf (nakaura.c.yusuf.civ@health.mil), Procuring Contracting Officer (PCO) and Mr. Scott Brown (scott.a.brown254.civ@health.mil), Program Manager (PM).","origin":"extract"},"notice_type":{"code":"s","label":"Special Notice"},"schema_version":1,"solicitation_number":"HT0011-24-RFI-0196","place_of_performance":{"zip":"22042","state":{"code":"VA"},"country":{"code":"USA"}},"product_service_code":"Q401"},{"dates":{"posted":"2024-06-20","response_deadline":{"raw":"2024-05-31T15:00:00-04:00","utc":"2024-05-31T19:00:00Z","date":"2024-05-31","time":"15:00:00","utc_offset_seconds":-14400}},"links":{"sam":"https://sam.gov/workspace/contract/opp/cf23338faf0247bd9cf9713900381939/view"},"naics":{"codes":["541990"],"primary":"541990"},"title":"GLOBAL NURSE ADVICE LINE RFI/ INDUSTRY DAY","agency":{"office":{"code":"HT0011","name":"DEFENSE HEALTH AGENCY"},"subtier":{"code":"97DH","name":"DEFENSE HEALTH AGENCY (DHA)"},"department":{"code":"097","name":"DEPT OF DEFENSE"},"office_address":{"zip":"22042","city":"FALLS CHURCH","state":"VA","country":"USA"},"organization_type":"OFFICE"},"status":{"active":false,"archive_date":"2024-06-20","archive_type":"auto_custom"},"contacts":[{"name":"Nakaura C Yusuf","role":"primary","email":"nakaura.c.yusuf.civ@health.mil","phone":"7036815821"},{"name":"Robert Leblanc","role":"secondary","email":"robert.e.leblanc6.civ@health.mil","phone":"7036811790"}],"base_type":{"code":"s","label":"Special Notice"},"notice_id":"cf23338faf0247bd9cf9713900381939","provenance":{"extract":{"url":"https://s3.amazonaws.com/falextracts/Contract%20Opportunities/Archived%20Data/FY2024_archived_opportunities.csv","etag":"\"d582488fe153a9f11bf629913d176ffc-137\"","fetched_at":"2026-09-16T19:07:39.720164Z","row_sha256":"0c1f01c812faa2b276b8c54555a0c85a03d2fd1d78271e8e7f2df12c77dd9d5b","last_modified":"2026-09-13T14:47:40Z"},"updated_at":"2026-09-16T19:07:39.720164Z","first_seen_at":"2026-09-16T19:07:39.720164Z"},"description":{"text":"DEFENSE HEALTH HEADQUARTERS (DHHQ) Request for Information (RFI) and Industry Day HT0011-24-RFI-0196 (RFI) DHA-S/ DAD A&S/ PMO-EMS Global Nurse Advice Line (GNAL) Special Notice Request for Information (RFI) – Global Nurse Advice Line (GNAL) This document is issued in connection with the Defense Health Agency (DHA) RFI No. HT0011-24-RFI-0196 – Global Nurse Advice Line RFI to outline details pertaining to the upcoming Global Nurse Advice Line (GNAL) Reverse Industry Day. This Reverse Industry Day will be held virtually via Microsoft Teams on June 4-6, 2024. As the DHA evolves, DHA Health Care Operations is seeking ways to become more innovative, entrepreneurial, supportive, and flexible in delivering care to TRICARE beneficiaries—with the aim of improving health and building readiness anytime, anywhere, always. This Reverse Industry Day will support these goals by providing industry with an opportunity to share ideas pertaining to the GNAL program with a focus in the following areas: Multimodal Call Center Operations to include mobile application, webchat, and video conferencing Telehealth Registered Nurse triage Medical Care coordination and administrative capabilities to include recording and eligibility verification Integration of Medical appointment and care coordination services with the MHS GENESIS electronic health record Efficient data analytics, reporting, and decision support tools The Acquisition Plan for this effort has NOT been finalized and this is NOT a Request for Proposal. In accordance with Federal Acquisition Regulation (FAR) 15.201, responses to this notice are not offers and cannot be accepted by the Government to form a binding contract. Contractors responding to this request are advised that participation does NOT ensure opportunities for future solicitations or contract awards The Government will NOT reimburse any Contractor or individual for any expenses associated with preparation or participation in this RFI or Industry Day. Proprietary information should not be included in the RFI response. The Government expects to conduct an Industry Day for the GNAL requirement. The Industry Day details will be published on the System for Award Management (SAM) at SAM.gov/Home The North American Industrial Classification (NAICS) code for this acquisition is 541990 – All Other Professional, Scientific, and Technical Services with a Size Standard of $19.5M. In accordance with FAR 9.6, Contractor Team Arrangements (CTAs) are acceptable. In responding to the below questions, please explain in detail any teaming arrangements and how your team could meet the GNAL requirements. Contractors will be required to be registered through the System for Award Management (SAM) at SAM.gov/Home to be eligible for award of Government contracts. Responses to this RFI are due by 3:00 PM ET on April 19, 2024. The response to this request for information is limited to no more than 12 pages (8.5x11 inches), single spaced, 12pt font, in MS Word document or Rich Text File format and should include the following: Specific information about your company. If submitting a team response, please include the requested information for all companies on the team. Company Name Point of contact (POC) Address POC Phone Number POC email address Business Type (e.g., Large Business, Small Business, Small Disadvantaged Business, 8(a), HUBZone, Woman-owned Small Business, Service-Disabled Veteran-owned Small Business, Veteran-owned Small Business) for NAICS 541990. Evidence that your company/team has the capability to perform similar scope of work of this magnitude, size, and complexity. Responses to Attachment A – GNAL RFI Questions. All questions, comments, and suggestions should be sent via an e-mail to Ms. Nakaura Yusuf (nakaura.c.yusuf.civ@health.mil), Procuring Contracting Officer (PCO) and Mr. Scott Brown (scott.a.brown254.civ@health.mil), Program Manager (PM).","origin":"extract"},"notice_type":{"code":"s","label":"Special Notice"},"schema_version":1,"solicitation_number":"HT0011-24-RFI-0196","place_of_performance":{"zip":"22042","state":{"code":"VA"},"country":{"code":"USA"}},"product_service_code":"Q401"},{"dates":{"posted":"2024-07-11","response_deadline":{"raw":"2024-05-31T15:00:00-04:00","utc":"2024-05-31T19:00:00Z","date":"2024-05-31","time":"15:00:00","utc_offset_seconds":-14400}},"links":{"sam":"https://sam.gov/workspace/contract/opp/5a34c16eae044029aa3766da5cec7904/view"},"naics":{"codes":["541990"],"primary":"541990"},"title":"GLOBAL NURSE ADVICE LINE RFI/ INDUSTRY DAY","agency":{"office":{"code":"HT0011","name":"DEFENSE HEALTH AGENCY"},"subtier":{"code":"97DH","name":"DEFENSE HEALTH AGENCY (DHA)"},"department":{"code":"097","name":"DEPT OF DEFENSE"},"office_address":{"zip":"22042","city":"FALLS CHURCH","state":"VA","country":"USA"},"organization_type":"OFFICE"},"status":{"active":false,"archive_date":"2024-07-20","archive_type":"auto_custom"},"contacts":[{"name":"Nakaura C Yusuf","role":"primary","email":"nakaura.c.yusuf.civ@health.mil","phone":"7036815821"},{"name":"Robert Leblanc","role":"secondary","email":"robert.e.leblanc6.civ@health.mil","phone":"7036811790"}],"base_type":{"code":"s","label":"Special Notice"},"notice_id":"5a34c16eae044029aa3766da5cec7904","provenance":{"extract":{"url":"https://s3.amazonaws.com/falextracts/Contract%20Opportunities/Archived%20Data/FY2024_archived_opportunities.csv","etag":"\"d582488fe153a9f11bf629913d176ffc-137\"","fetched_at":"2026-09-16T19:07:39.720164Z","row_sha256":"87e063a81a2e0fbfe763ad573a9379ee310e730c0fdce3ee8dcdb9e47d66001b","last_modified":"2026-09-13T14:47:40Z"},"updated_at":"2026-09-16T19:07:39.720164Z","first_seen_at":"2026-09-16T19:07:39.720164Z"},"description":{"text":"DEFENSE HEALTH HEADQUARTERS (DHHQ) Request for Information (RFI) and Industry Day HT0011-24-RFI-0196 (RFI) DHA-S/ DAD A&S/ PMO-EMS Global Nurse Advice Line (GNAL) Special Notice Request for Information (RFI) – Global Nurse Advice Line (GNAL) This document is issued in connection with the Defense Health Agency (DHA) RFI No. HT0011-24-RFI-0196 – Global Nurse Advice Line RFI to outline details pertaining to the upcoming Global Nurse Advice Line (GNAL) Reverse Industry Day. This Reverse Industry Day will be held virtually via Microsoft Teams on June 4-6, 2024. As the DHA evolves, DHA Health Care Operations is seeking ways to become more innovative, entrepreneurial, supportive, and flexible in delivering care to TRICARE beneficiaries—with the aim of improving health and building readiness anytime, anywhere, always. This Reverse Industry Day will support these goals by providing industry with an opportunity to share ideas pertaining to the GNAL program with a focus in the following areas: Multimodal Call Center Operations to include mobile application, webchat, and video conferencing Telehealth Registered Nurse triage Medical Care coordination and administrative capabilities to include recording and eligibility verification Integration of Medical appointment and care coordination services with the MHS GENESIS electronic health record Efficient data analytics, reporting, and decision support tools The Acquisition Plan for this effort has NOT been finalized and this is NOT a Request for Proposal. In accordance with Federal Acquisition Regulation (FAR) 15.201, responses to this notice are not offers and cannot be accepted by the Government to form a binding contract. Contractors responding to this request are advised that participation does NOT ensure opportunities for future solicitations or contract awards The Government will NOT reimburse any Contractor or individual for any expenses associated with preparation or participation in this RFI or Industry Day. Proprietary information should not be included in the RFI response. The Government expects to conduct an Industry Day for the GNAL requirement. The Industry Day details will be published on the System for Award Management (SAM) at SAM.gov/Home The North American Industrial Classification (NAICS) code for this acquisition is 541990 – All Other Professional, Scientific, and Technical Services with a Size Standard of $19.5M. In accordance with FAR 9.6, Contractor Team Arrangements (CTAs) are acceptable. In responding to the below questions, please explain in detail any teaming arrangements and how your team could meet the GNAL requirements. Contractors will be required to be registered through the System for Award Management (SAM) at SAM.gov/Home to be eligible for award of Government contracts. Responses to this RFI are due by 3:00 PM ET on April 19, 2024. The response to this request for information is limited to no more than 12 pages (8.5x11 inches), single spaced, 12pt font, in MS Word document or Rich Text File format and should include the following: Specific information about your company. If submitting a team response, please include the requested information for all companies on the team. Company Name Point of contact (POC) Address POC Phone Number POC email address Business Type (e.g., Large Business, Small Business, Small Disadvantaged Business, 8(a), HUBZone, Woman-owned Small Business, Service-Disabled Veteran-owned Small Business, Veteran-owned Small Business) for NAICS 541990. Evidence that your company/team has the capability to perform similar scope of work of this magnitude, size, and complexity. Responses to Attachment A – GNAL RFI Questions. All questions, comments, and suggestions should be sent via an e-mail to Ms. Nakaura Yusuf (nakaura.c.yusuf.civ@health.mil), Procuring Contracting Officer (PCO) and Mr. Scott Brown (scott.a.brown254.civ@health.mil), Program Manager (PM).","origin":"extract"},"notice_type":{"code":"s","label":"Special Notice"},"schema_version":1,"solicitation_number":"HT0011-24-RFI-0196","place_of_performance":{"zip":"22042","state":{"code":"VA"},"country":{"code":"USA"}},"product_service_code":"Q401"},{"dates":{"posted":"2024-07-11","response_deadline":{"raw":"2024-05-31T15:00:00-04:00","utc":"2024-05-31T19:00:00Z","date":"2024-05-31","time":"15:00:00","utc_offset_seconds":-14400}},"links":{"sam":"https://sam.gov/workspace/contract/opp/fd51ff0129e8457998dc4239f1e67e47/view"},"naics":{"codes":["621999"],"primary":"621999"},"title":"GLOBAL NURSE ADVICE LINE RFI/ INDUSTRY DAY","agency":{"office":{"code":"HT0011","name":"DEFENSE HEALTH AGENCY"},"subtier":{"code":"97DH","name":"DEFENSE HEALTH AGENCY (DHA)"},"department":{"code":"097","name":"DEPT OF DEFENSE"},"office_address":{"zip":"22042","city":"FALLS CHURCH","state":"VA","country":"USA"},"organization_type":"OFFICE"},"status":{"active":false,"archive_date":"2024-07-20","archive_type":"auto_custom"},"contacts":[{"name":"Nakaura C Yusuf","role":"primary","email":"nakaura.c.yusuf.civ@health.mil","phone":"7036815821"},{"name":"Robert Leblanc","role":"secondary","email":"robert.e.leblanc6.civ@health.mil","phone":"7036811790"}],"base_type":{"code":"s","label":"Special Notice"},"notice_id":"fd51ff0129e8457998dc4239f1e67e47","provenance":{"extract":{"url":"https://s3.amazonaws.com/falextracts/Contract%20Opportunities/Archived%20Data/FY2024_archived_opportunities.csv","etag":"\"d582488fe153a9f11bf629913d176ffc-137\"","fetched_at":"2026-09-16T19:07:39.720164Z","row_sha256":"30772b41a216d28e46c8b82d55d13bc37b387dd8d1cab0b4390748e980b9dacf","last_modified":"2026-09-13T14:47:40Z"},"updated_at":"2026-09-16T19:07:39.720164Z","first_seen_at":"2026-09-16T19:07:39.720164Z"},"description":{"text":"DEFENSE HEALTH HEADQUARTERS (DHHQ) Request for Information (RFI) and Industry Day HT0011-24-RFI-0196 (RFI) DHA-S/ DAD A&S/ PMO-EMS Global Nurse Advice Line (GNAL) Special Notice Request for Information (RFI) – Global Nurse Advice Line (GNAL) This document is issued in connection with the Defense Health Agency (DHA) RFI No. HT0011-24-RFI-0196 – Global Nurse Advice Line RFI to outline details pertaining to the upcoming Global Nurse Advice Line (GNAL) Reverse Industry Day. This Reverse Industry Day will be held virtually via Microsoft Teams on June 4-6, 2024. As the DHA evolves, DHA Health Care Operations is seeking ways to become more innovative, entrepreneurial, supportive, and flexible in delivering care to TRICARE beneficiaries—with the aim of improving health and building readiness anytime, anywhere, always. This Reverse Industry Day will support these goals by providing industry with an opportunity to share ideas pertaining to the GNAL program with a focus in the following areas: Multimodal Call Center Operations to include mobile application, webchat, and video conferencing Telehealth Registered Nurse triage Medical Care coordination and administrative capabilities to include recording and eligibility verification Integration of Medical appointment and care coordination services with the MHS GENESIS electronic health record Efficient data analytics, reporting, and decision support tools The Acquisition Plan for this effort has NOT been finalized and this is NOT a Request for Proposal. In accordance with Federal Acquisition Regulation (FAR) 15.201, responses to this notice are not offers and cannot be accepted by the Government to form a binding contract. Contractors responding to this request are advised that participation does NOT ensure opportunities for future solicitations or contract awards The Government will NOT reimburse any Contractor or individual for any expenses associated with preparation or participation in this RFI or Industry Day. Proprietary information should not be included in the RFI response. The Government expects to conduct an Industry Day for the GNAL requirement. The Industry Day details will be published on the System for Award Management (SAM) at SAM.gov/Home The North American Industrial Classification (NAICS) code for this acquisition is 541990 – All Other Professional, Scientific, and Technical Services with a Size Standard of $19.5M. In accordance with FAR 9.6, Contractor Team Arrangements (CTAs) are acceptable. In responding to the below questions, please explain in detail any teaming arrangements and how your team could meet the GNAL requirements. Contractors will be required to be registered through the System for Award Management (SAM) at SAM.gov/Home to be eligible for award of Government contracts. Responses to this RFI are due by 3:00 PM ET on April 19, 2024. The response to this request for information is limited to no more than 12 pages (8.5x11 inches), single spaced, 12pt font, in MS Word document or Rich Text File format and should include the following: Specific information about your company. If submitting a team response, please include the requested information for all companies on the team. Company Name Point of contact (POC) Address POC Phone Number POC email address Business Type (e.g., Large Business, Small Business, Small Disadvantaged Business, 8(a), HUBZone, Woman-owned Small Business, Service-Disabled Veteran-owned Small Business, Veteran-owned Small Business) for NAICS 541990. Evidence that your company/team has the capability to perform similar scope of work of this magnitude, size, and complexity. Responses to Attachment A – GNAL RFI Questions. All questions, comments, and suggestions should be sent via an e-mail to Ms. Nakaura Yusuf (nakaura.c.yusuf.civ@health.mil), Procuring Contracting Officer (PCO) and Mr. Scott Brown (scott.a.brown254.civ@health.mil), Program Manager (PM).","origin":"extract"},"notice_type":{"code":"s","label":"Special Notice"},"schema_version":1,"solicitation_number":"HT0011-24-RFI-0196","place_of_performance":{"zip":"22042","state":{"code":"VA"},"country":{"code":"USA"}},"product_service_code":"Q401"},{"dates":{"posted":"2024-07-19","response_deadline":{"raw":"2024-05-31T15:00:00-04:00","utc":"2024-05-31T19:00:00Z","date":"2024-05-31","time":"15:00:00","utc_offset_seconds":-14400}},"links":{"sam":"https://sam.gov/workspace/contract/opp/5d3954a01cc94e9db681fb60992c9ce6/view"},"naics":{"codes":["621999"],"primary":"621999"},"title":"GLOBAL NURSE ADVICE LINE RFI/ INDUSTRY DAY","agency":{"office":{"code":"HT0011","name":"DEFENSE HEALTH AGENCY"},"subtier":{"code":"97DH","name":"DEFENSE HEALTH AGENCY (DHA)"},"department":{"code":"097","name":"DEPT OF DEFENSE"},"office_address":{"zip":"22042","city":"FALLS CHURCH","state":"VA","country":"USA"},"organization_type":"OFFICE"},"status":{"active":false,"archive_date":"2024-07-26","archive_type":"auto_custom"},"contacts":[{"name":"Nakaura C Yusuf","role":"primary","email":"nakaura.c.yusuf.civ@health.mil","phone":"7036815821"},{"name":"Robert Leblanc","role":"secondary","email":"robert.e.leblanc6.civ@health.mil","phone":"7036811790"}],"base_type":{"code":"s","label":"Special Notice"},"notice_id":"5d3954a01cc94e9db681fb60992c9ce6","provenance":{"extract":{"url":"https://s3.amazonaws.com/falextracts/Contract%20Opportunities/Archived%20Data/FY2024_archived_opportunities.csv","etag":"\"d582488fe153a9f11bf629913d176ffc-137\"","fetched_at":"2026-09-16T19:07:39.720164Z","row_sha256":"a3e90c3cd55edd2d69b6d4a0f8e37809b981776796e57baf22f29ec14cfc2907","last_modified":"2026-09-13T14:47:40Z"},"updated_at":"2026-09-16T19:07:39.720164Z","first_seen_at":"2026-09-16T19:07:39.720164Z"},"description":{"text":"DEFENSE HEALTH HEADQUARTERS (DHHQ) Request for Information (RFI) and Industry Day HT0011-24-RFI-0196 (RFI) DHA-S/ DAD A&S/ PMO-EMS Global Nurse Advice Line (GNAL) Special Notice Request for Information (RFI) – Global Nurse Advice Line (GNAL) This document is issued in connection with the Defense Health Agency (DHA) RFI No. HT0011-24-RFI-0196 – Global Nurse Advice Line RFI to outline details pertaining to the upcoming Global Nurse Advice Line (GNAL) Reverse Industry Day. This Reverse Industry Day will be held virtually via Microsoft Teams on June 4-6, 2024. As the DHA evolves, DHA Health Care Operations is seeking ways to become more innovative, entrepreneurial, supportive, and flexible in delivering care to TRICARE beneficiaries—with the aim of improving health and building readiness anytime, anywhere, always. This Reverse Industry Day will support these goals by providing industry with an opportunity to share ideas pertaining to the GNAL program with a focus in the following areas: Multimodal Call Center Operations to include mobile application, webchat, and video conferencing Telehealth Registered Nurse triage Medical Care coordination and administrative capabilities to include recording and eligibility verification Integration of Medical appointment and care coordination services with the MHS GENESIS electronic health record Efficient data analytics, reporting, and decision support tools The Acquisition Plan for this effort has NOT been finalized and this is NOT a Request for Proposal. In accordance with Federal Acquisition Regulation (FAR) 15.201, responses to this notice are not offers and cannot be accepted by the Government to form a binding contract. Contractors responding to this request are advised that participation does NOT ensure opportunities for future solicitations or contract awards The Government will NOT reimburse any Contractor or individual for any expenses associated with preparation or participation in this RFI or Industry Day. Proprietary information should not be included in the RFI response. The Government expects to conduct an Industry Day for the GNAL requirement. The Industry Day details will be published on the System for Award Management (SAM) at SAM.gov/Home The North American Industrial Classification (NAICS) code for this acquisition is 541990 – All Other Professional, Scientific, and Technical Services with a Size Standard of $19.5M. In accordance with FAR 9.6, Contractor Team Arrangements (CTAs) are acceptable. In responding to the below questions, please explain in detail any teaming arrangements and how your team could meet the GNAL requirements. Contractors will be required to be registered through the System for Award Management (SAM) at SAM.gov/Home to be eligible for award of Government contracts. Responses to this RFI are due by 3:00 PM ET on April 19, 2024. The response to this request for information is limited to no more than 12 pages (8.5x11 inches), single spaced, 12pt font, in MS Word document or Rich Text File format and should include the following: Specific information about your company. If submitting a team response, please include the requested information for all companies on the team. Company Name Point of contact (POC) Address POC Phone Number POC email address Business Type (e.g., Large Business, Small Business, Small Disadvantaged Business, 8(a), HUBZone, Woman-owned Small Business, Service-Disabled Veteran-owned Small Business, Veteran-owned Small Business) for NAICS 541990. Evidence that your company/team has the capability to perform similar scope of work of this magnitude, size, and complexity. Responses to Attachment A – GNAL RFI Questions. All questions, comments, and suggestions should be sent via an e-mail to Ms. Nakaura Yusuf (nakaura.c.yusuf.civ@health.mil), Procuring Contracting Officer (PCO) and Mr. Scott Brown (scott.a.brown254.civ@health.mil), Program Manager (PM).","origin":"extract"},"notice_type":{"code":"s","label":"Special Notice"},"schema_version":1,"solicitation_number":"HT0011-24-RFI-0196","place_of_performance":{"zip":"22042","state":{"code":"VA"},"country":{"code":"USA"}},"product_service_code":"Q401"},{"dates":{"posted":"2024-08-13","response_deadline":{"raw":"2024-05-31T15:00:00-04:00","utc":"2024-05-31T19:00:00Z","date":"2024-05-31","time":"15:00:00","utc_offset_seconds":-14400}},"links":{"sam":"https://sam.gov/workspace/contract/opp/76c8c48017dd4e2aa68eea84022f8ca6/view"},"naics":{"codes":["621999"],"primary":"621999"},"title":"GLOBAL NURSE ADVICE LINE RFI/ INDUSTRY DAY","agency":{"office":{"code":"HT0011","name":"DEFENSE HEALTH AGENCY"},"subtier":{"code":"97DH","name":"DEFENSE HEALTH AGENCY (DHA)"},"department":{"code":"097","name":"DEPT OF DEFENSE"},"office_address":{"zip":"22042","city":"FALLS CHURCH","state":"VA","country":"USA"},"organization_type":"OFFICE"},"status":{"active":false,"archive_date":"2024-08-20","archive_type":"auto_custom"},"contacts":[{"name":"Nakaura C Yusuf","role":"primary","email":"nakaura.c.yusuf.civ@health.mil","phone":"7036815821"},{"name":"Robert Leblanc","role":"secondary","email":"robert.e.leblanc6.civ@health.mil","phone":"7036811790"}],"base_type":{"code":"s","label":"Special Notice"},"notice_id":"76c8c48017dd4e2aa68eea84022f8ca6","provenance":{"extract":{"url":"https://s3.amazonaws.com/falextracts/Contract%20Opportunities/Archived%20Data/FY2024_archived_opportunities.csv","etag":"\"d582488fe153a9f11bf629913d176ffc-137\"","fetched_at":"2026-09-16T19:07:39.720164Z","row_sha256":"dfc537748f490950f4282251c9e2f4f9d7932f7ad6a1375780c2e86452682e8d","last_modified":"2026-09-13T14:47:40Z"},"updated_at":"2026-09-16T19:07:39.720164Z","first_seen_at":"2026-09-16T19:07:39.720164Z"},"description":{"text":"DEFENSE HEALTH HEADQUARTERS (DHHQ) Request for Information (RFI) and Industry Day HT0011-24-RFI-0196 (RFI) DHA-S/ DAD A&S/ PMO-EMS Global Nurse Advice Line (GNAL) Special Notice Request for Information (RFI) – Global Nurse Advice Line (GNAL) This document is issued in connection with the Defense Health Agency (DHA) RFI No. HT0011-24-RFI-0196 – Global Nurse Advice Line RFI to outline details pertaining to the upcoming Global Nurse Advice Line (GNAL) Reverse Industry Day. This Reverse Industry Day will be held virtually via Microsoft Teams on June 4-6, 2024. As the DHA evolves, DHA Health Care Operations is seeking ways to become more innovative, entrepreneurial, supportive, and flexible in delivering care to TRICARE beneficiaries—with the aim of improving health and building readiness anytime, anywhere, always. This Reverse Industry Day will support these goals by providing industry with an opportunity to share ideas pertaining to the GNAL program with a focus in the following areas: Multimodal Call Center Operations to include mobile application, webchat, and video conferencing Telehealth Registered Nurse triage Medical Care coordination and administrative capabilities to include recording and eligibility verification Integration of Medical appointment and care coordination services with the MHS GENESIS electronic health record Efficient data analytics, reporting, and decision support tools The Acquisition Plan for this effort has NOT been finalized and this is NOT a Request for Proposal. In accordance with Federal Acquisition Regulation (FAR) 15.201, responses to this notice are not offers and cannot be accepted by the Government to form a binding contract. Contractors responding to this request are advised that participation does NOT ensure opportunities for future solicitations or contract awards The Government will NOT reimburse any Contractor or individual for any expenses associated with preparation or participation in this RFI or Industry Day. Proprietary information should not be included in the RFI response. The Government expects to conduct an Industry Day for the GNAL requirement. The Industry Day details will be published on the System for Award Management (SAM) at SAM.gov/Home The North American Industrial Classification (NAICS) code for this acquisition is 541990 – All Other Professional, Scientific, and Technical Services with a Size Standard of $19.5M. In accordance with FAR 9.6, Contractor Team Arrangements (CTAs) are acceptable. In responding to the below questions, please explain in detail any teaming arrangements and how your team could meet the GNAL requirements. Contractors will be required to be registered through the System for Award Management (SAM) at SAM.gov/Home to be eligible for award of Government contracts. Responses to this RFI are due by 3:00 PM ET on April 19, 2024. The response to this request for information is limited to no more than 12 pages (8.5x11 inches), single spaced, 12pt font, in MS Word document or Rich Text File format and should include the following: Specific information about your company. If submitting a team response, please include the requested information for all companies on the team. Company Name Point of contact (POC) Address POC Phone Number POC email address Business Type (e.g., Large Business, Small Business, Small Disadvantaged Business, 8(a), HUBZone, Woman-owned Small Business, Service-Disabled Veteran-owned Small Business, Veteran-owned Small Business) for NAICS 541990. Evidence that your company/team has the capability to perform similar scope of work of this magnitude, size, and complexity. Responses to Attachment A – GNAL RFI Questions. All questions, comments, and suggestions should be sent via an e-mail to Ms. Nakaura Yusuf (nakaura.c.yusuf.civ@health.mil), Procuring Contracting Officer (PCO) and Mr. Scott Brown (scott.a.brown254.civ@health.mil), Program Manager (PM).","origin":"extract"},"notice_type":{"code":"s","label":"Special Notice"},"schema_version":1,"solicitation_number":"HT0011-24-RFI-0196","place_of_performance":{"zip":"22042","state":{"code":"VA"},"country":{"code":"USA"}},"product_service_code":"Q401"},{"dates":{"posted":"2024-08-13","response_deadline":{"raw":"2024-05-31T15:00:00-04:00","utc":"2024-05-31T19:00:00Z","date":"2024-05-31","time":"15:00:00","utc_offset_seconds":-14400}},"links":{"sam":"https://sam.gov/workspace/contract/opp/aa52672523224f6f9c8788cf216429f9/view"},"naics":{"codes":["621999"],"primary":"621999"},"title":"GLOBAL NURSE ADVICE LINE RFI/ INDUSTRY DAY","agency":{"office":{"code":"HT0011","name":"DEFENSE HEALTH AGENCY"},"subtier":{"code":"97DH","name":"DEFENSE HEALTH AGENCY (DHA)"},"department":{"code":"097","name":"DEPT OF DEFENSE"},"office_address":{"zip":"22042","city":"FALLS CHURCH","state":"VA","country":"USA"},"organization_type":"OFFICE"},"status":{"active":false,"archive_date":"2024-08-20","archive_type":"auto_custom"},"contacts":[{"name":"Nakaura C Yusuf","role":"primary","email":"nakaura.c.yusuf.civ@health.mil","phone":"7036815821"},{"name":"Robert Leblanc","role":"secondary","email":"robert.e.leblanc6.civ@health.mil","phone":"7036811790"}],"base_type":{"code":"s","label":"Special Notice"},"notice_id":"aa52672523224f6f9c8788cf216429f9","provenance":{"extract":{"url":"https://s3.amazonaws.com/falextracts/Contract%20Opportunities/Archived%20Data/FY2024_archived_opportunities.csv","etag":"\"d582488fe153a9f11bf629913d176ffc-137\"","fetched_at":"2026-09-16T19:07:39.720164Z","row_sha256":"fd5ab9b6a685dab28eef805fce899ae643c27e3c8c6a003435e46c9d1c0f8e9e","last_modified":"2026-09-13T14:47:40Z"},"updated_at":"2026-09-16T19:07:39.720164Z","first_seen_at":"2026-09-16T19:07:39.720164Z"},"description":{"text":"DEFENSE HEALTH HEADQUARTERS (DHHQ) Request for Information (RFI) and Industry Day HT0011-24-RFI-0196 (RFI) DHA-S/ DAD A&S/ PMO-EMS Global Nurse Advice Line (GNAL) Special Notice Request for Information (RFI) – Global Nurse Advice Line (GNAL) This document is issued in connection with the Defense Health Agency (DHA) RFI No. HT0011-24-RFI-0196 – Global Nurse Advice Line RFI to outline details pertaining to the upcoming Global Nurse Advice Line (GNAL) Reverse Industry Day. This Reverse Industry Day will be held virtually via Microsoft Teams on June 4-6, 2024. As the DHA evolves, DHA Health Care Operations is seeking ways to become more innovative, entrepreneurial, supportive, and flexible in delivering care to TRICARE beneficiaries—with the aim of improving health and building readiness anytime, anywhere, always. This Reverse Industry Day will support these goals by providing industry with an opportunity to share ideas pertaining to the GNAL program with a focus in the following areas: Multimodal Call Center Operations to include mobile application, webchat, and video conferencing Telehealth Registered Nurse triage Medical Care coordination and administrative capabilities to include recording and eligibility verification Integration of Medical appointment and care coordination services with the MHS GENESIS electronic health record Efficient data analytics, reporting, and decision support tools The Acquisition Plan for this effort has NOT been finalized and this is NOT a Request for Proposal. In accordance with Federal Acquisition Regulation (FAR) 15.201, responses to this notice are not offers and cannot be accepted by the Government to form a binding contract. Contractors responding to this request are advised that participation does NOT ensure opportunities for future solicitations or contract awards The Government will NOT reimburse any Contractor or individual for any expenses associated with preparation or participation in this RFI or Industry Day. Proprietary information should not be included in the RFI response. The Government expects to conduct an Industry Day for the GNAL requirement. The Industry Day details will be published on the System for Award Management (SAM) at SAM.gov/Home The North American Industrial Classification (NAICS) code for this acquisition is 541990 – All Other Professional, Scientific, and Technical Services with a Size Standard of $19.5M. In accordance with FAR 9.6, Contractor Team Arrangements (CTAs) are acceptable. In responding to the below questions, please explain in detail any teaming arrangements and how your team could meet the GNAL requirements. Contractors will be required to be registered through the System for Award Management (SAM) at SAM.gov/Home to be eligible for award of Government contracts. Responses to this RFI are due by 3:00 PM ET on April 19, 2024. The response to this request for information is limited to no more than 12 pages (8.5x11 inches), single spaced, 12pt font, in MS Word document or Rich Text File format and should include the following: Specific information about your company. If submitting a team response, please include the requested information for all companies on the team. Company Name Point of contact (POC) Address POC Phone Number POC email address Business Type (e.g., Large Business, Small Business, Small Disadvantaged Business, 8(a), HUBZone, Woman-owned Small Business, Service-Disabled Veteran-owned Small Business, Veteran-owned Small Business) for NAICS 541990. Evidence that your company/team has the capability to perform similar scope of work of this magnitude, size, and complexity. Responses to Attachment A – GNAL RFI Questions. All questions, comments, and suggestions should be sent via an e-mail to Ms. Nakaura Yusuf (nakaura.c.yusuf.civ@health.mil), Procuring Contracting Officer (PCO) and Mr. Scott Brown (scott.a.brown254.civ@health.mil), Program Manager (PM).","origin":"extract"},"notice_type":{"code":"s","label":"Special Notice"},"schema_version":1,"solicitation_number":"HT0011-24-RFI-0196","place_of_performance":{"zip":"22042","state":{"code":"VA"},"country":{"code":"USA"}},"product_service_code":"Q401"},{"dates":{"posted":"2024-08-14","response_deadline":{"raw":"2024-05-31T15:00:00-04:00","utc":"2024-05-31T19:00:00Z","date":"2024-05-31","time":"15:00:00","utc_offset_seconds":-14400}},"links":{"sam":"https://sam.gov/workspace/contract/opp/36eb76b1180d4238b81e6b3f1c6cb04b/view"},"naics":{"codes":["621999"],"primary":"621999"},"title":"GLOBAL NURSE ADVICE LINE RFI/ INDUSTRY DAY","agency":{"office":{"code":"HT0011","name":"DEFENSE HEALTH AGENCY"},"subtier":{"code":"97DH","name":"DEFENSE HEALTH AGENCY (DHA)"},"department":{"code":"097","name":"DEPT OF DEFENSE"},"office_address":{"zip":"22042","city":"FALLS CHURCH","state":"VA","country":"USA"},"organization_type":"OFFICE"},"status":{"active":false,"archive_date":"2024-08-20","archive_type":"auto_custom"},"contacts":[{"name":"Nakaura C Yusuf","role":"primary","email":"nakaura.c.yusuf.civ@health.mil","phone":"7036815821"},{"name":"Robert Leblanc","role":"secondary","email":"robert.e.leblanc6.civ@health.mil","phone":"7036811790"}],"base_type":{"code":"s","label":"Special Notice"},"notice_id":"36eb76b1180d4238b81e6b3f1c6cb04b","provenance":{"extract":{"url":"https://s3.amazonaws.com/falextracts/Contract%20Opportunities/Archived%20Data/FY2024_archived_opportunities.csv","etag":"\"d582488fe153a9f11bf629913d176ffc-137\"","fetched_at":"2026-09-16T19:07:39.720164Z","row_sha256":"329cf135c04d30d5f8ba78de00d80cba64304db6175a6aa13f05505f683c3eaa","last_modified":"2026-09-13T14:47:40Z"},"updated_at":"2026-09-16T19:07:39.720164Z","first_seen_at":"2026-09-16T19:07:39.720164Z"},"description":{"text":"DEFENSE HEALTH HEADQUARTERS (DHHQ) Request for Information (RFI) and Industry Day HT0011-24-RFI-0196 (RFI) DHA-S/ DAD A&S/ PMO-EMS Global Nurse Advice Line (GNAL) Special Notice Request for Information (RFI) – Global Nurse Advice Line (GNAL) This document is issued in connection with the Defense Health Agency (DHA) RFI No. HT0011-24-RFI-0196 – Global Nurse Advice Line RFI to outline details pertaining to the upcoming Global Nurse Advice Line (GNAL) Reverse Industry Day. This Reverse Industry Day will be held virtually via Microsoft Teams on June 4-6, 2024. As the DHA evolves, DHA Health Care Operations is seeking ways to become more innovative, entrepreneurial, supportive, and flexible in delivering care to TRICARE beneficiaries—with the aim of improving health and building readiness anytime, anywhere, always. This Reverse Industry Day will support these goals by providing industry with an opportunity to share ideas pertaining to the GNAL program with a focus in the following areas: Multimodal Call Center Operations to include mobile application, webchat, and video conferencing Telehealth Registered Nurse triage Medical Care coordination and administrative capabilities to include recording and eligibility verification Integration of Medical appointment and care coordination services with the MHS GENESIS electronic health record Efficient data analytics, reporting, and decision support tools The Acquisition Plan for this effort has NOT been finalized and this is NOT a Request for Proposal. In accordance with Federal Acquisition Regulation (FAR) 15.201, responses to this notice are not offers and cannot be accepted by the Government to form a binding contract. Contractors responding to this request are advised that participation does NOT ensure opportunities for future solicitations or contract awards The Government will NOT reimburse any Contractor or individual for any expenses associated with preparation or participation in this RFI or Industry Day. Proprietary information should not be included in the RFI response. The Government expects to conduct an Industry Day for the GNAL requirement. The Industry Day details will be published on the System for Award Management (SAM) at SAM.gov/Home The North American Industrial Classification (NAICS) code for this acquisition is 541990 – All Other Professional, Scientific, and Technical Services with a Size Standard of $19.5M. In accordance with FAR 9.6, Contractor Team Arrangements (CTAs) are acceptable. In responding to the below questions, please explain in detail any teaming arrangements and how your team could meet the GNAL requirements. Contractors will be required to be registered through the System for Award Management (SAM) at SAM.gov/Home to be eligible for award of Government contracts. Responses to this RFI are due by 3:00 PM ET on April 19, 2024. The response to this request for information is limited to no more than 12 pages (8.5x11 inches), single spaced, 12pt font, in MS Word document or Rich Text File format and should include the following: Specific information about your company. If submitting a team response, please include the requested information for all companies on the team. Company Name Point of contact (POC) Address POC Phone Number POC email address Business Type (e.g., Large Business, Small Business, Small Disadvantaged Business, 8(a), HUBZone, Woman-owned Small Business, Service-Disabled Veteran-owned Small Business, Veteran-owned Small Business) for NAICS 541990. Evidence that your company/team has the capability to perform similar scope of work of this magnitude, size, and complexity. Responses to Attachment A – GNAL RFI Questions. All questions, comments, and suggestions should be sent via an e-mail to Ms. Nakaura Yusuf (nakaura.c.yusuf.civ@health.mil), Procuring Contracting Officer (PCO) and Mr. Scott Brown (scott.a.brown254.civ@health.mil), Program Manager (PM).","origin":"extract"},"notice_type":{"code":"s","label":"Special Notice"},"schema_version":1,"solicitation_number":"HT0011-24-RFI-0196","place_of_performance":{"zip":"22042","state":{"code":"VA"},"country":{"code":"USA"}},"product_service_code":"Q401"},{"dates":{"posted":"2024-10-10","response_deadline":{"raw":"2024-05-31T15:00:00-04:00","utc":"2024-05-31T19:00:00Z","date":"2024-05-31","time":"15:00:00","utc_offset_seconds":-14400}},"links":{"sam":"https://sam.gov/workspace/contract/opp/366238a8ce0a446688feccbaa43a9c1a/view"},"naics":{"codes":["621999"],"primary":"621999"},"title":"GLOBAL NURSE ADVICE LINE RFI/ INDUSTRY DAY","agency":{"office":{"code":"HT0011","name":"DEFENSE HEALTH AGENCY"},"subtier":{"code":"97DH","name":"DEFENSE HEALTH AGENCY (DHA)"},"department":{"code":"097","name":"DEPT OF DEFENSE"},"office_address":{"zip":"22042","city":"FALLS CHURCH","state":"VA","country":"USA"},"organization_type":"OFFICE"},"status":{"active":false,"archive_date":"2024-10-20","archive_type":"auto_custom"},"contacts":[{"name":"Nakaura C Yusuf","role":"primary","email":"nakaura.c.yusuf.civ@health.mil","phone":"7036815821"},{"name":"Robert Leblanc","role":"secondary","email":"robert.e.leblanc6.civ@health.mil","phone":"7036811790"}],"base_type":{"code":"s","label":"Special Notice"},"notice_id":"366238a8ce0a446688feccbaa43a9c1a","provenance":{"extract":{"url":"https://s3.amazonaws.com/falextracts/Contract%20Opportunities/Archived%20Data/FY2025_archived_opportunities.csv","etag":"\"d47226e3d2c6545974b252e103f82b34-139\"","fetched_at":"2026-09-16T19:12:38.374141Z","row_sha256":"cd39711e033cfab66d603381536e04bc08d636fe100fb466079be6587ba8795f","last_modified":"2026-09-13T14:49:20Z"},"updated_at":"2026-09-16T19:12:38.374141Z","first_seen_at":"2026-09-16T19:12:38.374141Z"},"description":{"text":"DEFENSE HEALTH HEADQUARTERS (DHHQ) Request for Information (RFI) and Industry Day HT0011-24-RFI-0196 (RFI) DHA-S/ DAD A&S/ PMO-EMS Global Nurse Advice Line (GNAL) Special Notice Request for Information (RFI) – Global Nurse Advice Line (GNAL) This document is issued in connection with the Defense Health Agency (DHA) RFI No. HT0011-24-RFI-0196 – Global Nurse Advice Line RFI to outline details pertaining to the upcoming Global Nurse Advice Line (GNAL) Reverse Industry Day. This Reverse Industry Day will be held virtually via Microsoft Teams on June 4-6, 2024. As the DHA evolves, DHA Health Care Operations is seeking ways to become more innovative, entrepreneurial, supportive, and flexible in delivering care to TRICARE beneficiaries—with the aim of improving health and building readiness anytime, anywhere, always. This Reverse Industry Day will support these goals by providing industry with an opportunity to share ideas pertaining to the GNAL program with a focus in the following areas: Multimodal Call Center Operations to include mobile application, webchat, and video conferencing Telehealth Registered Nurse triage Medical Care coordination and administrative capabilities to include recording and eligibility verification Integration of Medical appointment and care coordination services with the MHS GENESIS electronic health record Efficient data analytics, reporting, and decision support tools The Acquisition Plan for this effort has NOT been finalized and this is NOT a Request for Proposal. In accordance with Federal Acquisition Regulation (FAR) 15.201, responses to this notice are not offers and cannot be accepted by the Government to form a binding contract. Contractors responding to this request are advised that participation does NOT ensure opportunities for future solicitations or contract awards The Government will NOT reimburse any Contractor or individual for any expenses associated with preparation or participation in this RFI or Industry Day. Proprietary information should not be included in the RFI response. The Government expects to conduct an Industry Day for the GNAL requirement. The Industry Day details will be published on the System for Award Management (SAM) at SAM.gov/Home The North American Industrial Classification (NAICS) code for this acquisition is 541990 – All Other Professional, Scientific, and Technical Services with a Size Standard of $19.5M. In accordance with FAR 9.6, Contractor Team Arrangements (CTAs) are acceptable. In responding to the below questions, please explain in detail any teaming arrangements and how your team could meet the GNAL requirements. Contractors will be required to be registered through the System for Award Management (SAM) at SAM.gov/Home to be eligible for award of Government contracts. Responses to this RFI are due by 3:00 PM ET on April 19, 2024. The response to this request for information is limited to no more than 12 pages (8.5x11 inches), single spaced, 12pt font, in MS Word document or Rich Text File format and should include the following: Specific information about your company. If submitting a team response, please include the requested information for all companies on the team. Company Name Point of contact (POC) Address POC Phone Number POC email address Business Type (e.g., Large Business, Small Business, Small Disadvantaged Business, 8(a), HUBZone, Woman-owned Small Business, Service-Disabled Veteran-owned Small Business, Veteran-owned Small Business) for NAICS 541990. Evidence that your company/team has the capability to perform similar scope of work of this magnitude, size, and complexity. Responses to Attachment A – GNAL RFI Questions. All questions, comments, and suggestions should be sent via an e-mail to Ms. Nakaura Yusuf (nakaura.c.yusuf.civ@health.mil), Procuring Contracting Officer (PCO) and Mr. Scott Brown (scott.a.brown254.civ@health.mil), Program Manager (PM).","origin":"extract"},"notice_type":{"code":"s","label":"Special Notice"},"schema_version":1,"solicitation_number":"HT0011-24-RFI-0196","place_of_performance":{"zip":"22042","state":{"code":"VA"},"country":{"code":"USA"}},"product_service_code":"Q401"},{"dates":{"posted":"2024-10-10","response_deadline":{"raw":"2024-05-31T15:00:00-04:00","utc":"2024-05-31T19:00:00Z","date":"2024-05-31","time":"15:00:00","utc_offset_seconds":-14400}},"links":{"sam":"https://sam.gov/workspace/contract/opp/9ed1e5543ba54913b54661715698cc0e/view"},"naics":{"codes":["621999"],"primary":"621999"},"title":"GLOBAL NURSE ADVICE LINE RFI/ INDUSTRY DAY","agency":{"office":{"code":"HT0011","name":"DEFENSE HEALTH AGENCY"},"subtier":{"code":"97DH","name":"DEFENSE HEALTH AGENCY (DHA)"},"department":{"code":"097","name":"DEPT OF DEFENSE"},"office_address":{"zip":"22042","city":"FALLS CHURCH","state":"VA","country":"USA"},"organization_type":"OFFICE"},"status":{"active":false,"archive_date":"2024-10-20","archive_type":"auto_custom"},"contacts":[{"name":"Nakaura C Yusuf","role":"primary","email":"nakaura.c.yusuf.civ@health.mil","phone":"7036815821"},{"name":"Robert Leblanc","role":"secondary","email":"robert.e.leblanc6.civ@health.mil","phone":"7036811790"}],"base_type":{"code":"s","label":"Special Notice"},"notice_id":"9ed1e5543ba54913b54661715698cc0e","provenance":{"extract":{"url":"https://s3.amazonaws.com/falextracts/Contract%20Opportunities/Archived%20Data/FY2025_archived_opportunities.csv","etag":"\"d47226e3d2c6545974b252e103f82b34-139\"","fetched_at":"2026-09-16T19:12:38.374141Z","row_sha256":"ce27db078434c17b1b3270cc91038a26e04261f2ed06986aa7c53d83aee1eb89","last_modified":"2026-09-13T14:49:20Z"},"updated_at":"2026-09-16T19:12:38.374141Z","first_seen_at":"2026-09-16T19:12:38.374141Z"},"description":{"text":"DEFENSE HEALTH HEADQUARTERS (DHHQ) Request for Information (RFI) and Industry Day HT0011-24-RFI-0196 (RFI) DHA-S/ DAD A&S/ PMO-EMS Global Nurse Advice Line (GNAL) Special Notice Request for Information (RFI) – Global Nurse Advice Line (GNAL) This document is issued in connection with the Defense Health Agency (DHA) RFI No. HT0011-24-RFI-0196 – Global Nurse Advice Line RFI to outline details pertaining to the upcoming Global Nurse Advice Line (GNAL) Reverse Industry Day. This Reverse Industry Day will be held virtually via Microsoft Teams on June 4-6, 2024. As the DHA evolves, DHA Health Care Operations is seeking ways to become more innovative, entrepreneurial, supportive, and flexible in delivering care to TRICARE beneficiaries—with the aim of improving health and building readiness anytime, anywhere, always. This Reverse Industry Day will support these goals by providing industry with an opportunity to share ideas pertaining to the GNAL program with a focus in the following areas: Multimodal Call Center Operations to include mobile application, webchat, and video conferencing Telehealth Registered Nurse triage Medical Care coordination and administrative capabilities to include recording and eligibility verification Integration of Medical appointment and care coordination services with the MHS GENESIS electronic health record Efficient data analytics, reporting, and decision support tools The Acquisition Plan for this effort has NOT been finalized and this is NOT a Request for Proposal. In accordance with Federal Acquisition Regulation (FAR) 15.201, responses to this notice are not offers and cannot be accepted by the Government to form a binding contract. Contractors responding to this request are advised that participation does NOT ensure opportunities for future solicitations or contract awards The Government will NOT reimburse any Contractor or individual for any expenses associated with preparation or participation in this RFI or Industry Day. Proprietary information should not be included in the RFI response. The Government expects to conduct an Industry Day for the GNAL requirement. The Industry Day details will be published on the System for Award Management (SAM) at SAM.gov/Home The North American Industrial Classification (NAICS) code for this acquisition is 541990 – All Other Professional, Scientific, and Technical Services with a Size Standard of $19.5M. In accordance with FAR 9.6, Contractor Team Arrangements (CTAs) are acceptable. In responding to the below questions, please explain in detail any teaming arrangements and how your team could meet the GNAL requirements. Contractors will be required to be registered through the System for Award Management (SAM) at SAM.gov/Home to be eligible for award of Government contracts. Responses to this RFI are due by 3:00 PM ET on April 19, 2024. The response to this request for information is limited to no more than 12 pages (8.5x11 inches), single spaced, 12pt font, in MS Word document or Rich Text File format and should include the following: Specific information about your company. If submitting a team response, please include the requested information for all companies on the team. Company Name Point of contact (POC) Address POC Phone Number POC email address Business Type (e.g., Large Business, Small Business, Small Disadvantaged Business, 8(a), HUBZone, Woman-owned Small Business, Service-Disabled Veteran-owned Small Business, Veteran-owned Small Business) for NAICS 541990. Evidence that your company/team has the capability to perform similar scope of work of this magnitude, size, and complexity. Responses to Attachment A – GNAL RFI Questions. All questions, comments, and suggestions should be sent via an e-mail to Ms. Nakaura Yusuf (nakaura.c.yusuf.civ@health.mil), Procuring Contracting Officer (PCO) and Mr. Scott Brown (scott.a.brown254.civ@health.mil), Program Manager (PM).","origin":"extract"},"notice_type":{"code":"s","label":"Special Notice"},"schema_version":1,"solicitation_number":"HT0011-24-RFI-0196","place_of_performance":{"zip":"22042","state":{"code":"VA"},"country":{"code":"USA"}},"product_service_code":"Q401"},{"dates":{"posted":"2024-10-10","response_deadline":{"raw":"2024-05-31T15:00:00-04:00","utc":"2024-05-31T19:00:00Z","date":"2024-05-31","time":"15:00:00","utc_offset_seconds":-14400}},"links":{"sam":"https://sam.gov/workspace/contract/opp/dc49079cdc4342d5b4bda0b8ffb201cd/view"},"naics":{"codes":["621999"],"primary":"621999"},"title":"GLOBAL NURSE ADVICE LINE RFI/ INDUSTRY DAY","agency":{"office":{"code":"HT0011","name":"DEFENSE HEALTH AGENCY"},"subtier":{"code":"97DH","name":"DEFENSE HEALTH AGENCY (DHA)"},"department":{"code":"097","name":"DEPT OF DEFENSE"},"office_address":{"zip":"22042","city":"FALLS CHURCH","state":"VA","country":"USA"},"organization_type":"OFFICE"},"status":{"active":false,"archive_date":"2024-10-20","archive_type":"auto_custom"},"contacts":[{"name":"Nakaura C Yusuf","role":"primary","email":"nakaura.c.yusuf.civ@health.mil","phone":"7036815821"},{"name":"Robert Leblanc","role":"secondary","email":"robert.e.leblanc6.civ@health.mil","phone":"7036811790"}],"base_type":{"code":"s","label":"Special Notice"},"notice_id":"dc49079cdc4342d5b4bda0b8ffb201cd","provenance":{"extract":{"url":"https://s3.amazonaws.com/falextracts/Contract%20Opportunities/Archived%20Data/FY2025_archived_opportunities.csv","etag":"\"d47226e3d2c6545974b252e103f82b34-139\"","fetched_at":"2026-09-16T19:12:38.374141Z","row_sha256":"3041bf466d70165ac152a69a092270e6a7cfe1d5ca6d1077d5c7de42414663c5","last_modified":"2026-09-13T14:49:20Z"},"updated_at":"2026-09-16T19:12:38.374141Z","first_seen_at":"2026-09-16T19:12:38.374141Z"},"description":{"text":"DEFENSE HEALTH HEADQUARTERS (DHHQ) Request for Information (RFI) and Industry Day HT0011-24-RFI-0196 (RFI) DHA-S/ DAD A&S/ PMO-EMS Global Nurse Advice Line (GNAL) Special Notice Request for Information (RFI) – Global Nurse Advice Line (GNAL) This document is issued in connection with the Defense Health Agency (DHA) RFI No. HT0011-24-RFI-0196 – Global Nurse Advice Line RFI to outline details pertaining to the upcoming Global Nurse Advice Line (GNAL) Reverse Industry Day. This Reverse Industry Day will be held virtually via Microsoft Teams on June 4-6, 2024. As the DHA evolves, DHA Health Care Operations is seeking ways to become more innovative, entrepreneurial, supportive, and flexible in delivering care to TRICARE beneficiaries—with the aim of improving health and building readiness anytime, anywhere, always. This Reverse Industry Day will support these goals by providing industry with an opportunity to share ideas pertaining to the GNAL program with a focus in the following areas: Multimodal Call Center Operations to include mobile application, webchat, and video conferencing Telehealth Registered Nurse triage Medical Care coordination and administrative capabilities to include recording and eligibility verification Integration of Medical appointment and care coordination services with the MHS GENESIS electronic health record Efficient data analytics, reporting, and decision support tools The Acquisition Plan for this effort has NOT been finalized and this is NOT a Request for Proposal. In accordance with Federal Acquisition Regulation (FAR) 15.201, responses to this notice are not offers and cannot be accepted by the Government to form a binding contract. Contractors responding to this request are advised that participation does NOT ensure opportunities for future solicitations or contract awards The Government will NOT reimburse any Contractor or individual for any expenses associated with preparation or participation in this RFI or Industry Day. Proprietary information should not be included in the RFI response. The Government expects to conduct an Industry Day for the GNAL requirement. The Industry Day details will be published on the System for Award Management (SAM) at SAM.gov/Home The North American Industrial Classification (NAICS) code for this acquisition is 541990 – All Other Professional, Scientific, and Technical Services with a Size Standard of $19.5M. In accordance with FAR 9.6, Contractor Team Arrangements (CTAs) are acceptable. In responding to the below questions, please explain in detail any teaming arrangements and how your team could meet the GNAL requirements. Contractors will be required to be registered through the System for Award Management (SAM) at SAM.gov/Home to be eligible for award of Government contracts. Responses to this RFI are due by 3:00 PM ET on April 19, 2024. The response to this request for information is limited to no more than 12 pages (8.5x11 inches), single spaced, 12pt font, in MS Word document or Rich Text File format and should include the following: Specific information about your company. If submitting a team response, please include the requested information for all companies on the team. Company Name Point of contact (POC) Address POC Phone Number POC email address Business Type (e.g., Large Business, Small Business, Small Disadvantaged Business, 8(a), HUBZone, Woman-owned Small Business, Service-Disabled Veteran-owned Small Business, Veteran-owned Small Business) for NAICS 541990. Evidence that your company/team has the capability to perform similar scope of work of this magnitude, size, and complexity. Responses to Attachment A – GNAL RFI Questions. All questions, comments, and suggestions should be sent via an e-mail to Ms. Nakaura Yusuf (nakaura.c.yusuf.civ@health.mil), Procuring Contracting Officer (PCO) and Mr. Scott Brown (scott.a.brown254.civ@health.mil), Program Manager (PM).","origin":"extract"},"notice_type":{"code":"s","label":"Special Notice"},"schema_version":1,"solicitation_number":"HT0011-24-RFI-0196","place_of_performance":{"zip":"22042","state":{"code":"VA"},"country":{"code":"USA"}},"product_service_code":"Q401"},{"dates":{"posted":"2025-04-18","response_deadline":{"raw":"2025-05-23T15:00:00-04:00","utc":"2025-05-23T19:00:00Z","date":"2025-05-23","time":"15:00:00","utc_offset_seconds":-14400}},"links":{"sam":"https://sam.gov/workspace/contract/opp/5d72d6a4f00848caa3557323540b4669/view"},"naics":{"codes":["621999"],"primary":"621999"},"title":"GLOBAL NURSE ADVICE LINE RFI/ INDUSTRY DAY","agency":{"office":{"code":"HT0011","name":"DEFENSE HEALTH AGENCY"},"subtier":{"code":"97DH","name":"DEFENSE HEALTH AGENCY (DHA)"},"department":{"code":"097","name":"DEPT OF DEFENSE"},"office_address":{"zip":"22042","city":"FALLS CHURCH","state":"VA","country":"USA"},"organization_type":"OFFICE"},"status":{"active":false,"archive_date":"2025-05-01","archive_type":"auto_custom"},"contacts":[{"name":"Nakaura C Yusuf","role":"primary","email":"nakaura.c.yusuf.civ@health.mil","phone":"7036815821"},{"name":"Robert Leblanc","role":"secondary","email":"robert.e.leblanc6.civ@health.mil","phone":"7036811790"}],"base_type":{"code":"s","label":"Special Notice"},"notice_id":"5d72d6a4f00848caa3557323540b4669","provenance":{"extract":{"url":"https://s3.amazonaws.com/falextracts/Contract%20Opportunities/Archived%20Data/FY2025_archived_opportunities.csv","etag":"\"d47226e3d2c6545974b252e103f82b34-139\"","fetched_at":"2026-09-16T17:45:50.850439Z","row_sha256":"ca84e28a01b297dc1ead383907bdaff8700223b1f242f80d98ca90215ed4cca3","last_modified":"2026-09-13T14:49:20Z"},"updated_at":"2026-09-16T17:45:50.850439Z","first_seen_at":"2026-09-16T17:45:50.850439Z"},"description":{"text":"DEFENSE HEALTH HEADQUARTERS (DHHQ) Request for Information (RFI) and Industry Day HT0011-24-RFI-0196 (RFI) DHA-S/ DAD A&S/ PMO-EMS Global Nurse Advice Line (GNAL) Special Notice Request for Information (RFI) – Global Nurse Advice Line (GNAL) This document is issued in connection with the Defense Health Agency (DHA) RFI No. HT0011-24-RFI-0196 – Global Nurse Advice Line RFI to outline details pertaining to the upcoming Global Nurse Advice Line (GNAL) Reverse Industry Day. This Reverse Industry Day will be held virtually via Microsoft Teams on June 4-6, 2024. As the DHA evolves, DHA Health Care Operations is seeking ways to become more innovative, entrepreneurial, supportive, and flexible in delivering care to TRICARE beneficiaries—with the aim of improving health and building readiness anytime, anywhere, always. This Reverse Industry Day will support these goals by providing industry with an opportunity to share ideas pertaining to the GNAL program with a focus in the following areas: Multimodal Call Center Operations to include mobile application, webchat, and video conferencing Telehealth Registered Nurse triage Medical Care coordination and administrative capabilities to include recording and eligibility verification Integration of Medical appointment and care coordination services with the MHS GENESIS electronic health record Efficient data analytics, reporting, and decision support tools The Acquisition Plan for this effort has NOT been finalized and this is NOT a Request for Proposal. In accordance with Federal Acquisition Regulation (FAR) 15.201, responses to this notice are not offers and cannot be accepted by the Government to form a binding contract. Contractors responding to this request are advised that participation does NOT ensure opportunities for future solicitations or contract awards The Government will NOT reimburse any Contractor or individual for any expenses associated with preparation or participation in this RFI or Industry Day. Proprietary information should not be included in the RFI response. The Government expects to conduct an Industry Day for the GNAL requirement. The Industry Day details will be published on the System for Award Management (SAM) at SAM.gov/Home The North American Industrial Classification (NAICS) code for this acquisition is 541990 – All Other Professional, Scientific, and Technical Services with a Size Standard of $19.5M. In accordance with FAR 9.6, Contractor Team Arrangements (CTAs) are acceptable. In responding to the below questions, please explain in detail any teaming arrangements and how your team could meet the GNAL requirements. Contractors will be required to be registered through the System for Award Management (SAM) at SAM.gov/Home to be eligible for award of Government contracts. Responses to this RFI are due by 3:00 PM ET on April 19, 2024. The response to this request for information is limited to no more than 12 pages (8.5x11 inches), single spaced, 12pt font, in MS Word document or Rich Text File format and should include the following: Specific information about your company. If submitting a team response, please include the requested information for all companies on the team. Company Name Point of contact (POC) Address POC Phone Number POC email address Business Type (e.g., Large Business, Small Business, Small Disadvantaged Business, 8(a), HUBZone, Woman-owned Small Business, Service-Disabled Veteran-owned Small Business, Veteran-owned Small Business) for NAICS 541990. Evidence that your company/team has the capability to perform similar scope of work of this magnitude, size, and complexity. Responses to Attachment A – GNAL RFI Questions. All questions, comments, and suggestions should be sent via an e-mail to Ms. Nakaura Yusuf (nakaura.c.yusuf.civ@health.mil), Procuring Contracting Officer (PCO) and Mr. Scott Brown (scott.a.brown254.civ@health.mil), Program Manager (PM).","origin":"extract"},"notice_type":{"code":"s","label":"Special Notice"},"schema_version":1,"solicitation_number":"HT0011-24-RFI-0196","place_of_performance":{"zip":"22042","state":{"code":"VA"},"country":{"code":"USA"}},"product_service_code":"Q401"},{"dates":{"posted":"2025-04-18","response_deadline":{"raw":"2025-05-23T15:00:00-04:00","utc":"2025-05-23T19:00:00Z","date":"2025-05-23","time":"15:00:00","utc_offset_seconds":-14400}},"links":{"sam":"https://sam.gov/workspace/contract/opp/7e884a6b919e4698b9ba46781f8b013d/view"},"naics":{"codes":["621999"],"primary":"621999"},"title":"GLOBAL NURSE ADVICE LINE RFI/ INDUSTRY DAY","agency":{"office":{"code":"HT0011","name":"DEFENSE HEALTH AGENCY"},"subtier":{"code":"97DH","name":"DEFENSE HEALTH AGENCY (DHA)"},"department":{"code":"097","name":"DEPT OF DEFENSE"},"office_address":{"zip":"22042","city":"FALLS CHURCH","state":"VA","country":"USA"},"organization_type":"OFFICE"},"status":{"active":false,"archive_date":"2025-05-01","archive_type":"auto_custom"},"contacts":[{"name":"Nakaura C Yusuf","role":"primary","email":"nakaura.c.yusuf.civ@health.mil","phone":"7036815821"},{"name":"Theophilus Agyare","role":"secondary","email":"theophilus.o.agyare.civ@health.mil"}],"base_type":{"code":"s","label":"Special Notice"},"notice_id":"7e884a6b919e4698b9ba46781f8b013d","provenance":{"extract":{"url":"https://s3.amazonaws.com/falextracts/Contract%20Opportunities/Archived%20Data/FY2025_archived_opportunities.csv","etag":"\"d47226e3d2c6545974b252e103f82b34-139\"","fetched_at":"2026-09-16T17:45:50.850439Z","row_sha256":"b99e75a3d0f282ed7f4550c1c0665c5bdf5003696f6fe83c450951b4b30c9c67","last_modified":"2026-09-13T14:49:20Z"},"updated_at":"2026-09-16T17:45:50.850439Z","first_seen_at":"2026-09-16T17:45:50.850439Z"},"description":{"text":"Title: Pre-Solicitation Notice for Global Nurse Advice Line- Next Generation (GNAL-NG) Solicitation Number: HT001125R0044 Agency: Defense Health Agency (DHA) Proposed Issue Date: 25 April 2025 1. Description of the Requirement The GNAL-NG is a service available to eligible Military Health System (MHS) beneficiaries. The GNAL-NG contractor provides access to telehealth registered nurses for triage services, self-care advice, and general health inquiries 24 hours a day, 7 days a week. The contractor also provides customer service and care coordination services, including provider locator support, specified Military Medical Treatment Facility (MTF) appointing services including patient demographic verification and updates, Active-Duty Service Member (ADSM) urgent care referral submissions, and customized MTF transfers to support MTF capabilities. The government anticipates awarding a single award contract based on a best value trade-off approach that considers Technical Approach +Sub-Factors, Management Plan, Key Personnel, Small Business Participation Plan, Past Performance, and Price. 2. Format and Instructions for Proposal Submission Offerors must submit proposals in accordance with the RFP instructions to ensure compliance, consistency, and efficient evaluation. Proposals that do not adhere to the specified format may be deemed non-compliant and may not be evaluated. Each volume must be clearly labeled with the solicitation number, offeror’s name, and the volume title on the cover page. 3. Compliance and Completeness Requirements Offerors are advised that the following will be strictly enforced: Each volume must be paginated. Completeness: •Proposals must address all RFP requirements outlined in FAR 52.212-1 (Instructions to Offerors). •Failure to include required information may result in a determination of non-responsiveness. •Do not include pricing information in volumes other than the Price Proposal. Compliance with Submission Instructions: •Submit proposals via the designated electronic submission platform by the due date and time specified in the solicitation. •Late proposals will not be considered, except as permitted under FAR 15.208. 4. Volume Access and Evaluation Process Technical Evaluation Team: Will evaluate the Technical Proposals for technical capability (effectiveness of approach and understanding of the requirements) and proposal risk. The government will be requiring an oral presentation for the Technical evaluation criteria- the offeror shall be prepared to present live during a TEAMS meeting. Management Plan: Will evaluation the proposed management and transition in approach. Key Personnel Team: Will evaluate proposed key personnel for adherence with qualification requirements Small Business Team: Will evaluate Small Business Subcontracting Plans for adherence to small business participation goals. Past Performance Team: Will evaluate the recency, relevancy, and quality of submitted Past Performance references. Price Evaluation Team: Will evaluate Price Proposals for reasonableness, completeness, and balance. 5. Proposal Preparation Guidance Clearly address technical requirements specified in the FAR 52.212-1 Instructions to Offerors and FAR 52.212-2 Evaluations, and their Addendums. Disclaimer: This is a pre-solicitation notice and does not constitute a Request for Proposal (RFP). Interested parties should monitor SAM.gov for the official solicitation and further updates. 6. Communication during the Pre-Solicitation through Award guidance This notice establishes strict communication protocols for the pre-solicitation phase through award of this procurement. To ensure fairness and transparency, all communication with government personnel involved in this procurement process – including but not limited to project managers, evaluators, and decision-makers – is strictly prohibited. All inquiries and correspondence must be directed solely through the Contracting Officer, Ms. Nakaura Yusuf, at Nakaura.yusuf.civ@health.mil. Any attempt to contact or influence government personnel outside of this designated channel will be considered a breach of procurement integrity and may result in: Immediate disqualification of your proposal Removal of your organization from consideration for this and future procurements Your cooperation in maintaining the integrity of this procurement process is expected and appreciated. Contracting Officer: Nakaura Yusuf nakaura.yusuf.civ@health.mil (703) 681-5821","origin":"extract"},"notice_type":{"code":"s","label":"Special Notice"},"schema_version":1,"solicitation_number":"HT0011-24-RFI-0196","place_of_performance":{"zip":"22042","state":{"code":"VA"},"country":{"code":"USA"}},"product_service_code":"Q401"}],"due_at":"2025-05-23T19:00:00Z","due_date":"2025-05-23","closes_at":"2025-05-23T19:00:00Z","awardable":false,"dept_key":"d-097","dept_name":"DEPT OF DEFENSE","sub_key":"s-97DH","sub_name":"DEFENSE HEALTH AGENCY (DHA)","office_key":"o-HT0011","office_name":"DEFENSE HEALTH AGENCY","state":"VA","county":"51059","county_name":"Fairfax County","city":null,"city_name":null,"country":"USA","winner_key":null,"amount":null,"linked_awards":0,"cancelled":false,"archived":false,"updated_at":"2026-09-16T21:18:12.857524Z","principal_notice_id":"7e884a6b919e4698b9ba46781f8b013d","description":{"text":"Title: Pre-Solicitation Notice for Global Nurse Advice Line- Next Generation (GNAL-NG) Solicitation Number: HT001125R0044 Agency: Defense Health Agency (DHA) Proposed Issue Date: 25 April 2025 1. Description of the Requirement The GNAL-NG is a service available to eligible Military Health System (MHS) beneficiaries. The GNAL-NG contractor provides access to telehealth registered nurses for triage services, self-care advice, and general health inquiries 24 hours a day, 7 days a week. The contractor also provides customer service and care coordination services, including provider locator support, specified Military Medical Treatment Facility (MTF) appointing services including patient demographic verification and updates, Active-Duty Service Member (ADSM) urgent care referral submissions, and customized MTF transfers to support MTF capabilities. The government anticipates awarding a single award contract based on a best value trade-off approach that considers Technical Approach +Sub-Factors, Management Plan, Key Personnel, Small Business Participation Plan, Past Performance, and Price. 2. Format and Instructions for Proposal Submission Offerors must submit proposals in accordance with the RFP instructions to ensure compliance, consistency, and efficient evaluation. Proposals that do not adhere to the specified format may be deemed non-compliant and may not be evaluated. Each volume must be clearly labeled with the solicitation number, offeror’s name, and the volume title on the cover page. 3. Compliance and Completeness Requirements Offerors are advised that the following will be strictly enforced: Each volume must be paginated. Completeness: •Proposals must address all RFP requirements outlined in FAR 52.212-1 (Instructions to Offerors). •Failure to include required information may result in a determination of non-responsiveness. •Do not include pricing information in volumes other than the Price Proposal. Compliance with Submission Instructions: •Submit proposals via the designated electronic submission platform by the due date and time specified in the solicitation. •Late proposals will not be considered, except as permitted under FAR 15.208. 4. Volume Access and Evaluation Process Technical Evaluation Team: Will evaluate the Technical Proposals for technical capability (effectiveness of approach and understanding of the requirements) and proposal risk. The government will be requiring an oral presentation for the Technical evaluation criteria- the offeror shall be prepared to present live during a TEAMS meeting. Management Plan: Will evaluation the proposed management and transition in approach. Key Personnel Team: Will evaluate proposed key personnel for adherence with qualification requirements Small Business Team: Will evaluate Small Business Subcontracting Plans for adherence to small business participation goals. Past Performance Team: Will evaluate the recency, relevancy, and quality of submitted Past Performance references. Price Evaluation Team: Will evaluate Price Proposals for reasonableness, completeness, and balance. 5. Proposal Preparation Guidance Clearly address technical requirements specified in the FAR 52.212-1 Instructions to Offerors and FAR 52.212-2 Evaluations, and their Addendums. Disclaimer: This is a pre-solicitation notice and does not constitute a Request for Proposal (RFP). Interested parties should monitor SAM.gov for the official solicitation and further updates. 6. Communication during the Pre-Solicitation through Award guidance This notice establishes strict communication protocols for the pre-solicitation phase through award of this procurement. To ensure fairness and transparency, all communication with government personnel involved in this procurement process – including but not limited to project managers, evaluators, and decision-makers – is strictly prohibited. All inquiries and correspondence must be directed solely through the Contracting Officer, Ms. Nakaura Yusuf, at Nakaura.yusuf.civ@health.mil. Any attempt to contact or influence government personnel outside of this designated channel will be considered a breach of procurement integrity and may result in: Immediate disqualification of your proposal Removal of your organization from consideration for this and future procurements Your cooperation in maintaining the integrity of this procurement process is expected and appreciated. Contracting Officer: Nakaura Yusuf nakaura.yusuf.civ@health.mil (703) 681-5821","html":null,"origin":"extract"},"contacts":[{"name":"Nakaura C Yusuf","role":"primary","email":"nakaura.c.yusuf.civ@health.mil","phone":"7036815821"},{"name":"Theophilus Agyare","role":"secondary","email":"theophilus.o.agyare.civ@health.mil"}],"place_of_performance":{"zip":"22042","state":{"code":"VA"},"country":{"code":"USA"}},"office_address":{"zip":"22042","city":"FALLS CHURCH","state":"VA","country":"USA"},"naics_codes":["621999"],"award":null,"attachments":[],"awards":[],"related":[{"key":"PANDHA26P0000045767","latest_notice_id":"b7e66121a061406690edade354a19ef5","title":"Notice of Intent for Material Handling Equipment (MHE) maintenance and repair service","solicitation_number":"PANDHA26P0000045767","notice_type":"p","first_type":"p","first_posted":"2026-09-14","last_posted":"2026-09-14","notices":1,"due_at":"2026-09-25T16:00:00Z","due_date":"2026-09-25","closes_at":"2026-09-25T16:00:00Z","awardable":true,"open":true,"dept_key":"d-097","dept_name":"DEPT OF DEFENSE","sub_key":"s-97DH","sub_name":"DEFENSE HEALTH AGENCY (DHA)","office_key":"o-HT0011","office_name":"DEFENSE HEALTH AGENCY","naics":"811310","psc":"R499","set_aside":null,"state":"TX","county":null,"county_name":null,"city":"4865000","city_name":"San Antonio","country":"USA","winner":null,"winner_key":null,"amount":null,"linked_awards":0,"cancelled":false,"archived":false,"updated_at":"2026-09-16T21:18:12.857524Z"},{"key":"HT001125NOCAE007","latest_notice_id":"09405bf2c52e4147ba97e2483408ff0c","title":"Notice of Contract Action for Virtual PT Pilot Program","solicitation_number":"HT001125NOCAE007","notice_type":"p","first_type":"p","first_posted":"2026-09-15","last_posted":"2026-09-15","notices":1,"due_at":"2026-09-30T16:00:00Z","due_date":"2026-09-30","closes_at":"2026-09-30T16:00:00Z","awardable":true,"open":true,"dept_key":"d-097","dept_name":"DEPT OF DEFENSE","sub_key":"s-97DH","sub_name":"DEFENSE HEALTH AGENCY (DHA)","office_key":"o-HT0011","office_name":"DEFENSE HEALTH AGENCY","naics":"621999","psc":"Q999","set_aside":null,"state":"VA","county":"51059","county_name":"Fairfax County","city":null,"city_name":null,"country":"USA","winner":null,"winner_key":null,"amount":null,"linked_awards":0,"cancelled":false,"archived":false,"updated_at":"2026-09-16T21:18:12.857524Z"}]}