# BMC Footprints L1 renewal

Canonical: https://abierto.us/opportunities/hq0100522912

- Solicitation number: HQ0100522912
- Notice type: Combined synopsis and solicitation
- Status: Closed. Deadline was April 10, 2025 at 1:00 PM EDT
- Department: Department of the Navy
- Agency: Department of the Navy
- Contracting office: NAVSUP FLT Log CTR Norfolk (N00189)
- NAICS: 541519 Other Computer Related Services
- Product or service code: 7A21 Business Application off-the-shelf software delivered by perpetual license, which also encompasses enterprise level software enabling mission capability and business operational support.
- Place of performance: District of Columbia
- County: District of Columbia (FIPS 11001). https://abierto.us/counties/district-of-columbia-dc-11001
- First posted: April 7, 2025
- Last posted: April 7, 2025
- SAM.gov: https://sam.gov/workspace/contract/opp/123dbfcb5f2c4b2480612ca8ad008599/view

## Description

National Defense University (NDU) located in Washington, D.C. utilizes BMC FootPrints Concurrent User Agent Suite which consists of Level 1 (L1) to provide accountability and tracking for all university-wide IT help desk requests (changes, installations, trouble tickets, etc.). BMC Footprints L1 provides accountability and tracking for all of NDU’s IT help desk requests.

Additionally, the software maintenance pushes through regular updates and ensures that the upgrades are received in order to maintain compliant, manageable, and maintainable software. NDU requires the procurement of BMC Footprint Level 1 (L1) software programming to ensure continuity of existing software programming and software upgrades for existing application that is already installed at NDU.

If there is no maintenance support for the BMC FootPrints L1, then there may be unexpected software failures or new vulnerabilities within the existing application that may cause mission failure and reduce the effectiveness of the Information Technology Department (ITD) to support the NDU. BMC FootPrints L1 provides NDU with a Workspace, Customer Self-service option, Resolution Tracker, Time-tracking, etc.

## Publications

- April 7, 2025: Combined synopsis and solicitation, due April 10, 2025 at 1:00 PM EDT. Notice 123dbfcb5f2c4b2480612ca8ad008599. https://sam.gov/workspace/contract/opp/123dbfcb5f2c4b2480612ca8ad008599/view

## Points of contact

- Rubean Joy Varghese. The best way to reach the point of contact for this action is via email at rubean.j.varghese.civ@us.navy.mil, rubean.varghese@navy.mil

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Source: SAM.gov Contract Opportunities bulk extract. Confirm deadlines on SAM.gov before responding. Cite https://abierto.us/opportunities/hq0100522912.