# Microsoft Unified Support Services

Canonical: https://abierto.us/opportunities/he125424ce012

- Solicitation number: HE125424CE012
- Notice type: Justification
- Status: Awarded to Microsoft Corporation
- Department: Department of Defense
- Agency: Department of Defense Education Activity
- Contracting office: DOD Education Activity (HE1254)
- NAICS: 541511 Custom Computer Programming Services
- Product or service code: DG10 Network services delivered as a service, by subscription, or service contract. Physical and wireless networks managed as a service connected to and from core data centers, work areas, and offices connecting end users to the organization's broader networks. Network services delivered in connection with other IaaS and PaaS services. Cloud based network management services and Software Defined Networks (SDN) accessed by service contract or subscriptions.
- Place of performance: Peachtree City, Georgia
- County: Fayette County (FIPS 13113). https://abierto.us/counties/fayette-county-ga-13113
- City: Peachtree City. https://abierto.us/cities/peachtree-city-ga-1359724
- First posted: September 26, 2024
- Last posted: September 26, 2024
- SAM.gov: https://sam.gov/workspace/contract/opp/2d4bedd517df475c9c8c255d7ce57c3d/view

## Description

The contractor shall provide unified support services Microsoft Blue Badge Cardholder-support" direct from Microsoft that require access rights to Microsoft proprietary (closed-source) code, which is licensed under exclusive legal right of Microsoft Corporation. The requirements are for the contractor to provide Unified Support such as tools and knowledge bases, problem resolution assistance from product developers, and access to Microsoft source code to support DODEA’s mission.

The contractor is not authorized to sub-contract any work under this requirement. Performance Areas – Microsoft Unified Services Subtask 1 – Unified Support Services Advanced Base Package Subtask 2 – U.S. Citizen Program Subtask 3 – Service Delivery Manager (SDM) Subtask 4 – Proactive Credits Subtask 5 – Designated Support Responsive Services and Engineering (DSE)

## Award on USAspending

- Recipient: Microsoft Corporation (UEI FMVPEWNJGLM1)
- Contract: HE125424CE012, definitive contract
- Obligated: $9,311,050.00
- Competition: Not Competed, 1 offers received
- Link: award number HE125424CE012 equals the contract number; same awarding office HE1254 (high confidence)
- Record: https://www.usaspending.gov/award/CONT_AWD_HE125424CE012_9700_-NONE-_-NONE-/


## Publications

- September 26, 2024: Justification. Notice 2d4bedd517df475c9c8c255d7ce57c3d. https://sam.gov/workspace/contract/opp/2d4bedd517df475c9c8c255d7ce57c3d/view

## Points of contact

- Ronald Moton, Ron.moton@dodea.edu

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Source: SAM.gov Contract Opportunities bulk extract and USAspending.gov award data. Confirm deadlines on SAM.gov before responding. Cite https://abierto.us/opportunities/he125424ce012.