# COTS-Support Request Ticketing System

Canonical: https://abierto.us/opportunities/fy25cotsticketing

- Solicitation number: FY25-COTSTICKETING
- Notice type: Special notice
- Status: Closed. Deadline was April 18, 2025 at 5:00 PM EDT
- Department: Department of Homeland Security
- Agency: US Customs and Border Protection
- Contracting office: U.S. Customs and Border Protection (n-USCUSTOMSANDBORDERPROTECTION)
- NAICS: 541519 Other Computer Related Services
- Product or service code: DF10 IT Management tools and services delivered as a service, by subscription, or service contract. Includes Enterprise Architecture (EA), Financial Management, and Strategic Planning. EA includes services supporting business, information, application and technical architecture to drive standardization, integration and efficiency among business technology solutions. Financial Management includes services involved in the planning, budgeting, spend management and chargeback of IT expenditures and the costing of IT products and services. IT Management and Strategic Planning include senior professional and administrative support services facilitating centralized IT strategy and planning.
- Place of performance: Indianapolis, Indiana
- County: Marion County (FIPS 18097). https://abierto.us/counties/marion-county-in-18097
- City: Indianapolis. https://abierto.us/cities/indianapolis-in-1836003
- First posted: April 4, 2025
- Last posted: April 4, 2025
- SAM.gov: https://sam.gov/workspace/contract/opp/c2541fc34d0a4d7dac0529f8706bb70a/view

## Description

The Department of Homeland Security, Customs and Border Protection, is in the process of developing a requirement for a Commercial Off-the-Shelf (COTS) solution for a comprehensive, streamlined, and user-friendly Support Request Ticketing System.

## Publications

- April 4, 2025: Special notice, due April 18, 2025 at 5:00 PM EDT. Notice c2541fc34d0a4d7dac0529f8706bb70a. https://sam.gov/workspace/contract/opp/c2541fc34d0a4d7dac0529f8706bb70a/view

## Points of contact

- Antwanette Boone-Murphy, antwanette.r.boone-murphy@cbp.dhs.gov

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Source: SAM.gov Contract Opportunities bulk extract. Confirm deadlines on SAM.gov before responding. Cite https://abierto.us/opportunities/fy25cotsticketing.