# Salesforce Center of Innovation (CoI) Professional Services

Canonical: https://abierto.us/opportunities/fy250013

- Solicitation number: 20153595
- Notice type: Justification
- Status: Awarded to Steampunk, Inc.
- Department: Department of Homeland Security
- Agency: US Customs and Border Protection
- Contracting office: Information Technology Contracting Division (70B04C)
- NAICS: 541512 Computer Systems Design Services
- Product or service code: DA01 Support services for activities involved with application development and support to include analysis, design, development, coding, testing, and release packaging, as well as support of off-the-shelf Business Applications.
- Place of performance: Ashburn, Virginia
- County: Loudoun County (FIPS 51107). https://abierto.us/counties/loudoun-county-va-51107
- City: Ashburn. https://abierto.us/cities/ashburn-va-5103320
- First posted: January 13, 2025
- Last posted: September 17, 2026
- SAM.gov: https://sam.gov/workspace/contract/opp/acebc646be884484bc7419f3fbd00ae8/view

## Description

CBP has a requirement to continue Saleforce CoI Professional Services through Steampunk Inc. Salesforce has been an instrumental platform for OIT to rapidly deploy applications to support CBP’s mission objectives. Currently, OIT has built Salesforce applications within Salesforce “orgs” for CBP and has an increasing backlog of mission requests that require technical solutions. The contractor shall provide comprehensive support to maintain and enhance the Salesforce ecosystem.

This includes ongoing platform support and maintenance to ensure the stability, security, and performance of the environment, as well as the establishment and enforcement of governance frameworks to ensure consistent, compliant, and efficient application development across the enterprise.

The statutory authority permitting other than full and open competition is implemented by RFO 16.507-6(b)(2) entitled, “The agency need for the supplies or services is so urgent that providing a fair opportunity would result in unacceptable delays.” The Contractor support for this requirement must begin September 30, 2026 without a break in service. CBP has an urgent need for uninterrupted Salesforce CoI Services with minimum duplicative costs to the Government.

Failure to award this modification extension and transitioning these complex services to any other provider at this critical juncture, while a longer-term TO is being competed, would introduce unacceptable delays, significant operational risks, such as outages of mission-critical applications affecting travel and trade, and a high probability of service interruptions to CBP's existing Salesforce platform and mission-critical systems.

## Award on USAspending

- Recipient: Steampunk, Inc. (UEI LJZTDJWPG431)
- Contract: 75N98120D00251
- Obligated: $0.00
- Competition: Full and Open Competition After Exclusion of Sources, 214 offers received
- Link: award number 75N98120D00251 equals the contract number; awarding office not confirmed (medium confidence)
- Record: https://www.usaspending.gov/award/CONT_IDV_75N98120D00251_7529/


## Publications

- January 13, 2025: Justification. Notice 71491ecdf76d4b3a818ddf26e211cf8d. https://sam.gov/workspace/contract/opp/71491ecdf76d4b3a818ddf26e211cf8d/view
- January 22, 2025: Justification. Notice 2785d38f949049149d46d0701184148e. https://sam.gov/workspace/contract/opp/2785d38f949049149d46d0701184148e/view
- July 15, 2025: Justification. Notice 2bdf929f607a41b387e9ae75f3b01586. https://sam.gov/workspace/contract/opp/2bdf929f607a41b387e9ae75f3b01586/view
- January 16, 2026: Justification. Notice daae5d90746644e1ba935022a7c5bf94. https://sam.gov/workspace/contract/opp/daae5d90746644e1ba935022a7c5bf94/view
- September 17, 2026: Justification. Notice acebc646be884484bc7419f3fbd00ae8. https://sam.gov/workspace/contract/opp/acebc646be884484bc7419f3fbd00ae8/view

## Points of contact

- Jaime N. Reed, Contract Specialist, jaime.n.reed@cbp.dhs.gov

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Source: SAM.gov Contract Opportunities bulk extract and USAspending.gov award data. Confirm deadlines on SAM.gov before responding. Cite https://abierto.us/opportunities/fy250013.