# Intelligent Virtual Agent RFI

Canonical: https://abierto.us/opportunities/femaiva

- Solicitation number: FEMAIVA
- Notice type: Sources sought
- Status: Closed. Deadline was April 19, 2024 at 5:00 PM EDT
- Department: Department of Homeland Security
- Agency: Federal Emergency Management Agency
- Contracting office: Information Technology Development and Sustainment (70FA31)
- NAICS: 541511 Custom Computer Programming Services
- Place of performance: Washington, District of Columbia
- County: District of Columbia (FIPS 11001). https://abierto.us/counties/district-of-columbia-dc-11001
- City: Washington. https://abierto.us/cities/washington-dc-1150000
- First posted: April 9, 2024
- Last posted: April 9, 2024
- SAM.gov: https://sam.gov/workspace/contract/opp/4488a4c007da4befa49c9bbcac47e31f/view

## Description

**PROJECT SCOPE/DELIVERABLES:** FEMA requires the Contractor to provide and support software that assists FEMA to respond to inquiries from CFNRL applicants and to duplicated or customize the existing COVID funeral IVA system (CFNRL IVA) to support the continuance of the COVID-19 Funeral Assistance program and other disaster related response in both English and Spanish. The CFNRL IVA system is to operate 7 days a week, 24 hours a day, 365 days a year.

It has the capacity to handle up to 18,000 calls a month and is scalable if needed to handle a surge of calls. Tasks may include systems and application modifications, including: • Software Programming • Software Testing • User Acceptance Testing (UAT) with FEMA staff • Updating IVA system responses to match new and updated FEMA policy • Software quality assurance for integration testing

## Publications

- April 9, 2024: Sources sought, due April 19, 2024 at 5:00 PM EDT. Notice 4488a4c007da4befa49c9bbcac47e31f. https://sam.gov/workspace/contract/opp/4488a4c007da4befa49c9bbcac47e31f/view

## Points of contact

- Ross Wakeman, ross.wakeman@fema.dhs.gov
- Michelle Hicks, michelle.hicks@fema.dhs.gov

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Source: SAM.gov Contract Opportunities bulk extract. Confirm deadlines on SAM.gov before responding. Cite https://abierto.us/opportunities/femaiva.