# Industry Day for FDA Contact Center Optimization

Canonical: https://abierto.us/opportunities/fdarfi2026131159

- Solicitation number: FDA-RFI-2026-131159
- Notice type: Special notice (first published as sources sought)
- Status: Closed. Deadline was November 10, 2025 at 5:00 PM EST
- Department: Department of Health and Human Services
- Agency: Food and Drug Administration
- Contracting office: Food and Drug Administration (n-FOODANDDRUGADMINISTRATION)
- Place of performance: Silver Spring, Maryland
- County: Montgomery County (FIPS 24031). https://abierto.us/counties/montgomery-county-md-24031
- City: Silver Spring. https://abierto.us/cities/silver-spring-md-2472450
- First posted: October 6, 2025
- Last posted: March 11, 2026
- SAM.gov: https://sam.gov/workspace/contract/opp/f4119181880c465b9d61d1ef1a363a25/view

## Description

03/11/2026 Please see the attached Consolidated Meeting Minutes and Slide Deck during the Industry Day held on March 5, 2026. 02/18/2026 Please see Draft SOO from the attachment. The Government perfers any question regarding to the SOO draft being submitted in advance. Each vendor is limited to two questions. The deadline for question submission is COB 2/19/2026. Please send the questions to Kenya.Thomas@fda.hhs.gov, Shailesh.Shah@fda.hhs.gov, Lilibeth.Deato@fda.hhs.gov, and Minjie.Zeng@fda.hhs.gov.

The email tile should be "Industry Day for FDA Contact Center Optimization - Questions to SOO". 02/10/2026 Below are the updates for the industry date: All vendor’s should RSVP by February 17, 2026 by sending an email to following the government POCs: Kenya.Thomas@fda.hhs.gov, Shailesh.Shah@fda.hhs.gov, Lilibeth.Deato@fda.hhs.gov, and Minjie.Zeng@fda.hhs.gov. The email tile should be "Registration: Industry Day for FDA Contact Center Optimization".

Supplementary materials regarding parking arrangements and FDA visitor guidelines are attached for your reference. The dress code for this event is business formal. Each company or organization may send a maximum of two representatives. Vendors are responsible for arranging their own lodging accommodations. All identification and security requirements are detailed in the attached FDA Visitor Information documentation. A coffee service vendor will be available on-site near the meeting room for beverages.

02/03/2026 This notice serves to inform industry partners that the U.S. Food and Drug Administration (FDA) will host an Industry Day on Monday, February 23, 2026. The preliminary agenda for this event is attached to this notice for your review and planning purposes. Further logistical details, including information regarding registration, venue, and final scheduling, will be posted to SAM.gov website as they become available.

All interested parties are encouraged to monitor SAM.gov for future announcements and updates concerning this event. We request that you reserve this date on your calendar and look forward to your potential participation.

## Publications

- October 6, 2025: Sources sought, due October 27, 2025 at 5:00 PM EDT. Notice ccbbd57471b24b979ab7997c91cda28e. https://sam.gov/workspace/contract/opp/ccbbd57471b24b979ab7997c91cda28e/view
- October 22, 2025: Sources sought, due October 27, 2025 at 5:00 PM EDT. Notice 4184417331994cad931b9c5e807c05fb. https://sam.gov/workspace/contract/opp/4184417331994cad931b9c5e807c05fb/view
- October 22, 2025: Sources sought, due November 14, 2025 at 5:00 PM EST. Notice b9e9938700cd47bf8965dc1af802bc11. https://sam.gov/workspace/contract/opp/b9e9938700cd47bf8965dc1af802bc11/view
- October 31, 2025: Sources sought, due November 10, 2025 at 5:00 PM EST. Notice b27f98469fc04238a330cefab4633346. https://sam.gov/workspace/contract/opp/b27f98469fc04238a330cefab4633346/view
- November 6, 2025: Sources sought, due November 10, 2025 at 5:00 PM EST. Notice 3c24569388414b03835975e2e2849d8a. https://sam.gov/workspace/contract/opp/3c24569388414b03835975e2e2849d8a/view
- February 3, 2026: Special notice, due February 10, 2026 at 11:59 PM EST. Notice 739133d159f343eeafddb4a0212ec638. https://sam.gov/workspace/contract/opp/739133d159f343eeafddb4a0212ec638/view
- February 10, 2026: Special notice, due February 17, 2026 at 11:59 PM EST. Notice 1f4e78a784f84297aab28c9bdc74e230. https://sam.gov/workspace/contract/opp/1f4e78a784f84297aab28c9bdc74e230/view
- February 18, 2026: Special notice, due February 23, 2026 at 11:59 PM EST. Notice 0ae3020d2bf1470c93600e9e13ffccd7. https://sam.gov/workspace/contract/opp/0ae3020d2bf1470c93600e9e13ffccd7/view
- February 18, 2026: Special notice, due February 23, 2026 at 11:59 PM EST. Notice b1983c8774f14d06aab30119b423a56e. https://sam.gov/workspace/contract/opp/b1983c8774f14d06aab30119b423a56e/view
- March 11, 2026: Special notice, due February 23, 2026 at 11:59 PM EST. Notice 1883aeb7497348b2a46776f030627c70. https://sam.gov/workspace/contract/opp/1883aeb7497348b2a46776f030627c70/view
- March 11, 2026: Special notice, due February 23, 2026 at 11:59 PM EST. Notice f4119181880c465b9d61d1ef1a363a25. https://sam.gov/workspace/contract/opp/f4119181880c465b9d61d1ef1a363a25/view

## Points of contact

- Lilibeth Deato, lilibeth.deato@fda.hhs.gov
- Min Jie Zeng, minjie.zeng@fad.hhs.gov

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Source: SAM.gov Contract Opportunities bulk extract. Confirm deadlines on SAM.gov before responding. Cite https://abierto.us/opportunities/fdarfi2026131159.