# T-METRICS ACD Limited Sources Justification and Approval

Canonical: https://abierto.us/opportunities/fa821826fb009

- Solicitation number: FA8218-26-F-B009
- Notice type: Justification
- Status: Awarded to T-Metrics, LLC
- Department: Department of the Air Force
- Agency: Department of the Air Force
- Contracting office: FA8218 Alfcmc WNRK (FA8218)
- NAICS: 513210 Software Publishers
- Product or service code: DE01 Support services for end user client computing including Tier 1 and 2 help/service desk, deskside support, adds/moves/changes, workspace, collaboration, and productivity software technical support, audio/video (A/V, VTC) conferencing, and printer support. A/V and VTC includes support services typically used in conference rooms and dedicated telepresence rooms to enable workforce communications. Printer support includes Managed Print Services (MPS) for multifunction printers (print, scan, fax, copy), and other central printing or output support services.
- Place of performance: Charlotte, North Carolina
- County: Mecklenburg County (FIPS 37119). https://abierto.us/counties/mecklenburg-county-nc-37119
- City: Charlotte. https://abierto.us/cities/charlotte-nc-3712000
- First posted: April 13, 2026
- Last posted: April 13, 2026
- SAM.gov: https://sam.gov/workspace/contract/opp/e0e2e52a9d6746c7af577512ae566863/view

## Description

The Department of the Air Force requires continued acquisition of the T-Metrics Automatic Call Distribution (ACD) Console Extended Hours Software Subscription to sustain enterprise call routing capabilities across active duty Air Force installations.

This requirement includes all software licenses, extended hours support, maintenance, updates, and access to the proprietary intellectual property (IP) necessary to operate, configure, and integrate the ACD platform within existing Air Force medical and telecommunications environments. The ACD capability is a mission critical telecommunications function that queues, routes, and prioritizes incoming calls to the next available, qualified agent or call tree.

This service is essential to maintaining uninterrupted call handling for the Air Force Medical Operations Agency (AFMOA) and ensuring operational readiness across supported locations.

## Award on USAspending

- Recipient: T-Metrics, LLC (UEI PLA5ANKFM4K3)
- Contract: FA821826FB009 under 47QTCA20D006Y, delivery order
- Obligated: $1,243,235.88
- Competition: Full and Open Competition, 3 offers received
- Link: solicitation number FA821826FB009 was reused as the contract number; same awarding office FA8218 (high confidence)
- Record: https://www.usaspending.gov/award/CONT_AWD_FA821826FB009_9700_47QTCA20D006Y_4732/

- Recipient: T-Metrics, LLC (UEI PLA5ANKFM4K3)
- Contract: 47QTCA20D006Y
- Obligated: $0.00
- Competition: Full and Open Competition, 999 offers received
- Link: award number 47QTCA20D006Y equals the contract number; awarding office not confirmed (medium confidence)
- Record: https://www.usaspending.gov/award/CONT_IDV_47QTCA20D006Y_4732/


## Publications

- April 13, 2026: Justification. Notice e0e2e52a9d6746c7af577512ae566863. https://sam.gov/workspace/contract/opp/e0e2e52a9d6746c7af577512ae566863/view

## Points of contact

- Patrick Robello, patrick.robello.1@us.af.mil
- Amosu Monsuru, monsuru.amosu.1@us.af.mil

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Source: SAM.gov Contract Opportunities bulk extract and USAspending.gov award data. Confirm deadlines on SAM.gov before responding. Cite https://abierto.us/opportunities/fa821826fb009.