{"canonical":"https://abierto.us/opportunities/fa821826fb009","key":"FA821826FB009","url":"https://abierto.us/opportunities/fa821826fb009","title":"T-METRICS ACD Limited Sources Justification and Approval","solicitation_number":"FA8218-26-F-B009","notice_type":"u","open":false,"response_deadline":null,"first_posted":"2026-04-13","last_posted":"2026-04-13","department":"DEPT OF DEFENSE","subagency":"DEPT OF THE AIR FORCE","office":"FA8218 ALFCMC WNRK","naics":"513210","psc":"DE01","set_aside":null,"place_state":"NC","place_county":"37119","place_county_name":"Mecklenburg County","place_city":"3712000","place_city_name":"Charlotte","winner":"T-METRICS, LLC","award_amount":null,"publications":[{"notice_id":"e0e2e52a9d6746c7af577512ae566863","title":"T-METRICS ACD Limited Sources Justification and Approval","solicitation_number":"FA8218-26-F-B009","notice_type":"u","base_type":"u","posted":"2026-04-13","posted_at":null,"due_at":null,"due_date":null,"cancelled":null,"archived":null,"archive_date":"2026-05-13","award_number":"47QTCA20D006Y","awardee_name":null,"amount":null,"link_sam":"https://sam.gov/workspace/contract/opp/e0e2e52a9d6746c7af577512ae566863/view","enriched":false,"history":[]}],"latest_notice_id":"e0e2e52a9d6746c7af577512ae566863","first_type":"u","notices":[{"award":{"date":"2026-03-17","number":"47QTCA20D006Y"},"dates":{"posted":"2026-04-13","award_date":"2026-03-17"},"links":{"sam":"https://sam.gov/workspace/contract/opp/e0e2e52a9d6746c7af577512ae566863/view"},"naics":{"codes":["513210"],"primary":"513210"},"title":"T-METRICS ACD Limited Sources Justification and Approval","agency":{"office":{"code":"FA8218","name":"FA8218 ALFCMC WNRK"},"subtier":{"code":"5700","name":"DEPT OF THE AIR FORCE"},"department":{"code":"057","name":"DEPT OF DEFENSE"},"office_address":{"zip":"84056","city":"HILL AFB","state":"UT","country":"USA"},"organization_type":"OFFICE"},"status":{"active":false,"archive_date":"2026-05-13","archive_type":"auto30"},"contacts":[{"name":"Patrick Robello","role":"primary","email":"patrick.robello.1@us.af.mil"},{"name":"Amosu Monsuru","role":"secondary","email":"monsuru.amosu.1@us.af.mil"}],"base_type":{"code":"u","label":"Justification"},"notice_id":"e0e2e52a9d6746c7af577512ae566863","provenance":{"extract":{"url":"https://s3.amazonaws.com/falextracts/Contract%20Opportunities/Archived%20Data/FY2026_archived_opportunities.csv","etag":"\"d9374b90a938e9923d910594731b7b57-106\"","fetched_at":"2026-09-16T16:22:53.920682Z","row_sha256":"1f2b73909bf676d71d6159b0689d47528de2774b8ada1f380cd1e13707454ff4","last_modified":"2026-09-13T14:50:39Z"},"updated_at":"2026-09-16T16:22:53.920682Z","first_seen_at":"2026-09-16T16:22:53.920682Z"},"description":{"text":"The Department of the Air Force requires continued acquisition of the T-Metrics Automatic Call Distribution (ACD) Console Extended Hours Software Subscription to sustain enterprise call routing capabilities across active duty Air Force installations. This requirement includes all software licenses, extended hours support, maintenance, updates, and access to the proprietary intellectual property (IP) necessary to operate, configure, and integrate the ACD platform within existing Air Force medical and telecommunications environments. The ACD capability is a mission critical telecommunications function that queues, routes, and prioritizes incoming calls to the next available, qualified agent or call tree. This service is essential to maintaining uninterrupted call handling for the Air Force Medical Operations Agency (AFMOA) and ensuring operational readiness across supported locations.","origin":"extract"},"notice_type":{"code":"u","label":"Justification"},"schema_version":1,"solicitation_number":"FA8218-26-F-B009","place_of_performance":{"city":{"name":"Charlotte"},"state":{"code":"NC"},"country":{"code":"USA"}},"product_service_code":"DE01"}],"due_at":null,"due_date":null,"closes_at":null,"awardable":false,"dept_key":"d-057","dept_name":"DEPT OF DEFENSE","sub_key":"s-5700","sub_name":"DEPT OF THE AIR FORCE","office_key":"o-FA8218","office_name":"FA8218 ALFCMC WNRK","state":"NC","county":"37119","county_name":"Mecklenburg County","city":"3712000","city_name":"Charlotte","country":"USA","winner_key":"PLA5ANKFM4K3","amount":null,"linked_awards":2,"cancelled":false,"archived":false,"updated_at":"2026-09-16T21:18:12.857524Z","principal_notice_id":"e0e2e52a9d6746c7af577512ae566863","description":{"text":"The Department of the Air Force requires continued acquisition of the T-Metrics Automatic Call Distribution (ACD) Console Extended Hours Software Subscription to sustain enterprise call routing capabilities across active duty Air Force installations. This requirement includes all software licenses, extended hours support, maintenance, updates, and access to the proprietary intellectual property (IP) necessary to operate, configure, and integrate the ACD platform within existing Air Force medical and telecommunications environments. The ACD capability is a mission critical telecommunications function that queues, routes, and prioritizes incoming calls to the next available, qualified agent or call tree. This service is essential to maintaining uninterrupted call handling for the Air Force Medical Operations Agency (AFMOA) and ensuring operational readiness across supported locations.","html":null,"origin":"extract"},"contacts":[{"name":"Patrick Robello","role":"primary","email":"patrick.robello.1@us.af.mil"},{"name":"Amosu Monsuru","role":"secondary","email":"monsuru.amosu.1@us.af.mil"}],"place_of_performance":{"city":{"name":"Charlotte"},"state":{"code":"NC"},"country":{"code":"USA"}},"office_address":{"zip":"84056","city":"HILL AFB","state":"UT","country":"USA"},"naics_codes":["513210"],"award":{"date":"2026-03-17","number":"47QTCA20D006Y"},"attachments":[],"awards":[{"award_key":"CONT_AWD_FA821826FB009_9700_47QTCA20D006Y_4732","permalink":"https://www.usaspending.gov/award/CONT_AWD_FA821826FB009_9700_47QTCA20D006Y_4732/","piid":"FA821826FB009","parent_piid":"47QTCA20D006Y","award_type":"DELIVERY ORDER","vendor_key":"PLA5ANKFM4K3","recipient_name":"T-METRICS, LLC","recipient_uei":"PLA5ANKFM4K3","recipient_cage":"1RFH9","recipient_city":"CHARLOTTE","recipient_state":"NC","sub_name":"Department of the Air Force","office_name":"FA8218 ALFCMC WNRK","office_key":"o-FA8218","first_action_date":"2026-03-17","last_action_date":"2026-03-17","actions":1,"obligated":"1243235.88","current_total_value":"1243235.88","potential_total_value":"3729707.64","naics":"511210","psc":"DE01","extent_competed":"FULL AND OPEN COMPETITION","set_aside":"SMALL BUSINESS SET ASIDE - TOTAL","offers_received":3,"description":"THE PURPOSE OF THIS ACQUISITION IS TO PROCURE AUTOMATED CALL DISTRIBUTION (ACD) SOFTWARE SUBSCRIPTION SERVICES IN SUPPORT OF ONE AIR FORCE INSTALLATION, CONSISTING OF A ONE (1) BASE YEAR PERIOD AND TWO (2) OPTION YEARS.","method":"solicitation_as_piid","confidence":"high","evidence":["solicitation number FA821826FB009 was reused as the contract number","same awarding office FA8218"],"opportunity_key":null,"opportunity_title":null},{"award_key":"CONT_IDV_47QTCA20D006Y_4732","permalink":"https://www.usaspending.gov/award/CONT_IDV_47QTCA20D006Y_4732/","piid":"47QTCA20D006Y","parent_piid":null,"award_type":null,"vendor_key":"PLA5ANKFM4K3","recipient_name":"T-METRICS, LLC","recipient_uei":"PLA5ANKFM4K3","recipient_cage":"1RFH9","recipient_city":"CHARLOTTE","recipient_state":"NC","sub_name":"Federal Acquisition Service","office_name":"GSA/FAS CENTER FOR IT SCHEDULE PROG","office_key":"o-47QTCA","first_action_date":"2024-01-17","last_action_date":"2026-07-09","actions":29,"obligated":"0","current_total_value":null,"potential_total_value":"10000000.00","naics":"511210","psc":"7010","extent_competed":"FULL AND OPEN COMPETITION","set_aside":"NO SET ASIDE USED.","offers_received":999,"description":"FEDERAL SUPPLY SCHEDULE CONTRACT","method":"piid","confidence":"medium","evidence":["award number 47QTCA20D006Y equals the contract number","awarding office not confirmed"],"opportunity_key":null,"opportunity_title":null}],"related":[]}