# RAF Mildenhall TAP Data Entry & Front Desk Clerk

Canonical: https://abierto.us/opportunities/fa558725q0038

- Solicitation number: FA558725Q0038
- Notice type: Combined synopsis and solicitation
- Status: Closed. Deadline was June 5, 2025 at 9:00 AM EDT
- Department: Department of the Air Force
- Agency: Department of the Air Force
- Contracting office: FA5587 48 Cons (Admin Only No Req) (FA5587)
- NAICS: 561110 Office Administrative Services
- Product or service code: R699 Other Administrative Support Services
- Place of performance: RAF Mildenhall, GB-SFK, GBR
- First posted: May 15, 2025
- Last posted: May 29, 2025
- SAM.gov: https://sam.gov/workspace/contract/opp/74a46880c1ba463fa516d337bab3bb5f/view

## Description

**Amendment #2:** To clear up the exchange rate concerns. Amendment MFR attached.

**Amendment #1:** To include answers to questions, revised solicitation, and attachments (Please refer to the attachments 1,3,& 4). This is a non-personal service for a Transition Assistance Program (TAP) Data Entry / Front Desk Clerk supporting the Military & Family Readiness Center (M&FRC) on RAF Mildenhall, UK.

The contractor will perform the following duties but not limited to receiving telephone calls, greeting visitors, ascertaining the nature of the call or visit, directing clients to the appropriate program manager in the M&FRC, scheduling clients for M&FRC appointments and classes, and providing complete and clear information that addresses most routine or procedural issues. The contractor shall provide administrative assistance for the congressionally mandated TAP at the M&FRC, RAF Mildenhall, UK.

The contractor will provide basic information on the TAP process to separating service members and their families. The Contractor will refer customers to the TAP program manager for questions beyond the scope of the basic TAP process. The contractor will be responsible for tracking the TAP services of separating service members; as well as updating internal records and maintaining data in the Air Force Family Integrated Results Statistical Tracking (AFFIRST) system for service members and their families.

The contractor will be provided training on utilizing AFFIRST data management system as it is unique to the M&FRC and can only be accessed with a CAC See Attached Documnets: 1. Combo Solicitation (v2 Revised) - FA558725Q0038 2. Preformance Work Statement (PWS) - RAFM TDES (Current Draft) 3. Amendment #1 MFR for Solicitation (Signed) 4. Questions & Answers - FA558725Q0038 5. Combo Solicitation - FA558725Q0038 6. Amendment #2 - FA558725Q0038

## Publications

- May 15, 2025: Combined synopsis and solicitation, due May 29, 2025 at 9:00 AM EDT. Notice b47bd832c272449985b19a6a6b88797d. https://sam.gov/workspace/contract/opp/b47bd832c272449985b19a6a6b88797d/view
- May 28, 2025: Combined synopsis and solicitation, due June 5, 2025 at 9:00 AM EDT. Notice 37ab641cbbb1498089ce5f6552ee7d40. https://sam.gov/workspace/contract/opp/37ab641cbbb1498089ce5f6552ee7d40/view
- May 29, 2025: Combined synopsis and solicitation, due June 5, 2025 at 9:00 AM EDT. Notice 74a46880c1ba463fa516d337bab3bb5f. https://sam.gov/workspace/contract/opp/74a46880c1ba463fa516d337bab3bb5f/view

## Points of contact

- A1C Maxim Popov, maxim.popov@us.af.mil, 3142262253
- Alyanna Parsons, alyanna.parsons@us.af.mil, 3142262265

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Source: SAM.gov Contract Opportunities bulk extract. Confirm deadlines on SAM.gov before responding. Cite https://abierto.us/opportunities/fa558725q0038.