# Call for Solutions - Horizon - Customer Engagement and Digital Services Oversight

Canonical: https://abierto.us/opportunities/ecma2601

- Solicitation number: ECMA_26-01
- Notice type: Sources sought
- Status: Closed. Deadline was May 22, 2026 at 4:00 PM EDT
- Department: Department of the Army
- Agency: Department of the Army
- Contracting office: W6QK ACC-RI (W519TC)
- Place of performance: Rock Island, Illinois
- County: Rock Island County (FIPS 17161). https://abierto.us/counties/rock-island-county-il-17161
- City: Rock Island. https://abierto.us/cities/rock-island-il-1765078
- First posted: May 14, 2026
- Last posted: May 20, 2026
- SAM.gov: https://sam.gov/workspace/contract/opp/3bf66d9dbc8649c581d8755afcb6a0d2/view

## Description

The Army Contracting Command – Rock Island, on behalf of the office of the Enterprise Cloud Management Agency (ECMA), is seeking innovative solutions for Horizon - Customer Engagement and Digital Services Oversight. There is a critical need for a mature, commercially available solution to provide a highly functional, standards-based approach to customer engagement, strategy and governance, and business and financial operations.

This solution is required to manage a rapidly expanding customer base—currently supporting nearly 200 customers and expected to double in 3-5 years—and a high volume of service requests (100-200 per week). The goal is to enhance the overall customer experience through significant automation and streamlined, self-service processes.

The Call for Solutions document, outlining the full problem statement, required solution attributes, submission requirements, and evaluation phases can be found in the "Attachments" section below. The deadline to submit questions for Phase 1 is May 18, 2026 at 11:00 AM CDT.

The following shall be utilized in the email subject line: "Call for Solution - ECMA_26-01" The Army Open Solicitation (AOS) that this Call for Solution is associated with can be found at: https://sam.gov/workspace/contract/opp/e11610d69924435c8f893b4b8f81cc1f/view Please review the AOS posting and associated attachments, in addition to the attachment to this call, for further information on how the AOS is structured.

Revised 5/14/2026 to correct typo on Solution Briefs page count and decrease font size from 14-point Times New Roman font to 12-point Times New Roman font

Revised 5/20/2026 to include attachment: Horizon Customer Engagement and Digital Services Oversight - Question & Answers.pdf.

## Publications

- May 14, 2026: Sources sought, due May 22, 2026 at 4:00 PM EDT. Notice 0b3b4bb0dea4467f96f869e9222c8693. https://sam.gov/workspace/contract/opp/0b3b4bb0dea4467f96f869e9222c8693/view
- May 14, 2026: Sources sought, due May 22, 2026 at 4:00 PM EDT. Notice c50db612a8cc48ccaeedf83b38bc26fa. https://sam.gov/workspace/contract/opp/c50db612a8cc48ccaeedf83b38bc26fa/view
- May 20, 2026: Sources sought, due May 22, 2026 at 4:00 PM EDT. Notice 3bf66d9dbc8649c581d8755afcb6a0d2. https://sam.gov/workspace/contract/opp/3bf66d9dbc8649c581d8755afcb6a0d2/view

## Points of contact

- Roxanne Schlue, roxanne.m.schlue.civ@army.mil
- Timothy Volkert, timothy.w.volkert.civ@army.mil

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Source: SAM.gov Contract Opportunities bulk extract. Confirm deadlines on SAM.gov before responding. Cite https://abierto.us/opportunities/ecma2601.