# Vertical Storage Maintenance Support Services Canonical: https://abierto.us/opportunities/dmd260016 - Solicitation number: DMD260016 - Notice type: Presolicitation - Status: Closed. Deadline was May 14, 2026 at 1:00 PM EDT - Department: Department of Homeland Security - Agency: US Citizenship and Immigration Services - Contracting office: Uscis Contracting Office (70SBUR) - NAICS: 423830 Industrial Machinery and Equipment Merchant Wholesalers - Product or service code: L039 Technical Representation Services: Materials Handling Equipment - Set-aside: Total small business set-aside - Place of performance: Lees Summit, Missouri - County: Jackson County (FIPS 29095). https://abierto.us/counties/jackson-county-mo-29095 - First posted: May 6, 2026 - Last posted: May 6, 2026 - SAM.gov: https://sam.gov/workspace/contract/opp/718cf33e9b4c473d83f1d505130c1b0a/view ## Description OIDP utilizes two (2) vertical carousel storage system(s) to support intake, document handling, and production activities. These systems improve storage density, inventory control, and material retrieval efficiency. They were installed in 2019 and are currently operational. To sustain these benefits and minimize downtime, USCIS requires a qualified contractor to provide ongoing maintenance and technical support, including preventative maintenance and repair services, performed by trained/certified technicians within a defined geographic radius to ensure timely response. The purpose of the requirement is to obtain contractor support to provide maintenance and technical support services for two (2) existing vertical carousel storage systems (Kardex/Remstar RS series or equivalent) currently in operation within the OIDP, LPF. The objective is to ensure the systems remain safe, reliable, and fully operational through scheduled preventative maintenance, timely repairs, and responsive technical support. The Government requires continued preventive and corrective maintenance support for its installed Kardex Remstar vertical storage units. Kardex Remstar, LLC is the original equipment manufacturer (OEM) and retains exclusive control of proprietary technical data, software, firmware, and diagnostic tools necessary to perform full-scope maintenance and repair services on these units. Market research conducted by DMD, OIDP between February 2026 to March 2026 included review of OEM documentation, inquiries with potential third-party service providers, and examination of Government-wide contract vehicles. ## Publications - May 6, 2026: Presolicitation, due May 14, 2026 at 1:00 PM EDT. Notice 718cf33e9b4c473d83f1d505130c1b0a. https://sam.gov/workspace/contract/opp/718cf33e9b4c473d83f1d505130c1b0a/view ## Points of contact - Joshua S. Riley, Joshua.S.Riley@uscis.dhs.gov, 8027826694 - Tracy Jackson, Tracy.Jackson@uscis.dhs.gov, 8165180115 --- Source: SAM.gov Contract Opportunities bulk extract. Confirm deadlines on SAM.gov before responding. Cite https://abierto.us/opportunities/dmd260016.