# EPICOR IT Maintenance System

Canonical: https://abierto.us/opportunities/d27tc0003

- Solicitation number: D-27-TC-0003
- Notice type: Special notice
- Status: Closed. Deadline was September 30, 2026 at 10:00 AM EDT
- Department: Department of Justice
- Agency: Drug Enforcement Administration
- Contracting office: Drug Enforcement Administration (n-DRUGENFORCEMENTADMINISTRATION)
- NAICS: 541519 Other Computer Related Services
- Product or service code: 7A21 Business Application off-the-shelf software delivered by perpetual license, which also encompasses enterprise level software enabling mission capability and business operational support.
- Place of performance: Arlington, Virginia
- County: Arlington County (FIPS 51013). https://abierto.us/counties/arlington-county-va-51013
- City: Arlington. https://abierto.us/cities/arlington-va-5103000
- First posted: September 23, 2026
- Last posted: September 23, 2026
- SAM.gov: https://sam.gov/workspace/contract/opp/b83ad50f738d46f2b7cd09adc6cfa604/view

## Description

The U.S. Department of Justice, Drug Enforcement Administration, intends to award a sole source purchase order to EPICOR ITSM. EPICOR ITSM is the current client ticketing software to support CSOS registrants. Ongoing maintenance and licensing are required to ensure uninterrupted help desk operations and continued support for the growing population of CSOS registrants and service desk personnel. There is no other entity in the U.S. public, private, or governmental, which provides this capability. EPICOR does not authorize third party providers.

## Attachments

- [A15 - Sole Source Form_Redacted.pdf](https://sam.gov/api/prod/opps/v3/opportunities/resources/files/89b87bd4ecae4d48a213a039009af892/download)

## Publications

- September 23, 2026: Special notice, due September 30, 2026 at 10:00 AM EDT. Notice b83ad50f738d46f2b7cd09adc6cfa604. https://sam.gov/workspace/contract/opp/b83ad50f738d46f2b7cd09adc6cfa604/view

## Points of contact

- Robert Radke, robert.j.radke@dea.gov

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Source: SAM.gov Contract Opportunities bulk extract. Confirm deadlines on SAM.gov before responding. Cite https://abierto.us/opportunities/d27tc0003.