# EPICOR IT Maintenance System

Canonical: https://abierto.us/opportunities/d26dp0016

- Solicitation number: D-26-DP-0016
- Notice type: Special notice
- Status: Closed. Deadline was March 17, 2026 at 4:00 PM EDT
- Department: Department of Justice
- Agency: Drug Enforcement Administration
- Contracting office: Drug Enforcement Administration (n-DRUGENFORCEMENTADMINISTRATION)
- NAICS: 541519 Other Computer Related Services
- Product or service code: 7A21 Business Application off-the-shelf software delivered by perpetual license, which also encompasses enterprise level software enabling mission capability and business operational support.
- Place of performance: Arlington, Virginia
- County: Arlington County (FIPS 51013). https://abierto.us/counties/arlington-county-va-51013
- City: Arlington. https://abierto.us/cities/arlington-va-5103000
- First posted: March 2, 2026
- Last posted: March 2, 2026
- SAM.gov: https://sam.gov/workspace/contract/opp/2f78a242205540cc9851fc26dda83b4d/view

## Description

The U.S. Department of Justice, Drug Enforcement Administration, intends to award a sole source purchase order to EPICOR ITSM. EPICOR ITSM is the current client ticketing software to support CSOS registrants. Ongoing maintenance and licensing are required to ensure uninterrupted help desk operations and continued support for the growing population of CSOS registrants and service desk personnel. There is no other entity in the U.S. public, private, or governmental, which provides this capability. EPICOR does not authorize third party providers.

## Publications

- March 2, 2026: Special notice, due March 17, 2026 at 4:00 PM EDT. Notice 2f78a242205540cc9851fc26dda83b4d. https://sam.gov/workspace/contract/opp/2f78a242205540cc9851fc26dda83b4d/view

## Points of contact

- Lindsey Clark, lindsey.j.Clark@dea.gov
- Randy Bell Sr., randy.bellsr@dea.gov

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Source: SAM.gov Contract Opportunities bulk extract. Confirm deadlines on SAM.gov before responding. Cite https://abierto.us/opportunities/d26dp0016.